Active Directory Customer Service
Resume:
MARGARET WANJIKU
*********@*****.***
SUMMARY
Military Professional with experience lifting and maintaining heavy equipment, as well as disseminating tactical information. Collaborating teams, producing graphics, overlays and reports. Identifying and troubleshooting complex technical issues. Detail oriented with great oral and written communication skills to add to my superior work ethics. Seeking a position of increasing responsibilities and potential for advance.
EDUCATION
Information Technology /minor in cybersecurity August 23, 2021 - Present
University of North Texas- Denton, AZ
EXPERIENCE
Kingrich Media, Dallas, Tx— Tech Support May 2021 - Present
Superiors on day-to-day basis.
Route calls to the correct team
Providing timing and accurate customer feedback
Active Directory accounts creation and modification
Communicate and solve customers' problems via phone, email,
Live chat and face-to-face meetings
Portal account creation and modification
Troubleshooting Technical Issues
Following up with clients to make sure issues are resolved
Accurately document and record Technical Support calls and events.
Military Enlisted - August 2017 to April 2021
Us army - Fort Campbell, KY
Supervised more than $50k in high-value equipment, maintaining zero loss record of 100% of equipment.
Resolved 90% troubleshooting problems, improved operations and provided exceptional client support.
Reviewing documents to ensure accuracy of documents.
Produced reports on equipment status, incidences, personnel readiness and intelligence.
Accurately processing physical documents
AT&T (24/7 INC), Dallas, Tx — Customer Support February 2016 - July 2017
Monitoring and maintaining computer systems and networks.
Setting up accounts for gnu users.
Responding to queries via Phone, online chats (Sprinklr, torch) and emails.
Ticketing systems (ConnectWise, Autotask, Net support).
Accurately documented and record Technical Support calls and events, (call receipts, documentation entry, tracking, follow up, escalation and reporting.)
QUALIFICATIONS/SKILLS
Security clearance
Communication skills
Proper phone etiquette
Multitasking capabilities
Basic knowledge of the Microsoft Office suite
Testing and Troubleshooting
Great customer service
Active Directory
Profound understanding of LAN and WAN.
Knowledge of relevant software computer applications and equipment.
AWARDS
Certificate of Good Conduct
Contact this candidate