Customer Service Hotel Manager

GIGI POLLARD

San Antonio, TX *****

*******************@***********.***

+1-210-***-****

I have management skills in retail, bar, hospitality and office. I am eager to quickly learn new fields.

I am a great team player, yet confident enough to ride solo. Authorized to work in the US for any employer

Work Experience

Event Staff

Temp Agencies(Wonolo, Shiftsmart, Tend and LGS)) - San Antonio, TX August 2021 to Present

• Bartender

• Concessions

• Usher

• Ticket taker

• Merchandiser

• Customer service

• Kiosk orders

• Guest greeter

• Set-up/serve banquets

Creative Artist

Unique Decos and Arts - San Antonio, TX

August 2017 to Present

• Designer

• 3D acrylic paintings

• Wreaths

• Fruit carvings

• Photo props

• Yard props

• Decorations

• Silk screen tees

• Event planner

• Sales

• Customer service

• Bookkeeping

• Daily business operations

• Payroll

• Set up Pop Up events

• Inventory

Server/Banquet Server

Casa Rio on the Riverwalk - San Antonio, TX

September 2014 to August 2017

• Greeted customers

• Entered beverage and food orders into Aloha POS system

• Acknowledgement of menu

• Served food and beverages in a timely manner

• Side work (rolled silverware, cleaned menus, bussed tables)

• Set up/served banquets

• Set up/served on barges

• Cashier

• End of shift report

• Set up/broke down assigned sections

Retail Store Manager

Family Dollar - San Antonio, TX

June 2012 to August 2014

• Customer service

• Handled store day-to-day operations

• Daily, weekly, monthly, quarterly, annual sales report

• Balanced shift reports

• Daily deposits

• Matrix payroll

• Inventory

• Merchandising

• Loss prevention

• Store surveillance

• Cashier POS

• Schematics

• Store clean up

• Weekly orders

• Received merchandise

• Stocked

• Hired/trained cashier, stockers and managers

Bartender/Bar Manager

SWC Club - San Antonio, TX

April 2009 to June 2012

• Acknowledged and followed TABC rules and regulations

• Bartender

• Customer service

• Event planner(gigs, car shows, parties)

• Prepared/served cocktails per customers request

• Cashier POS

• Cash handling/daily deposits

• Restock/replenish bar inventory and supplies

• Daily drink specials

• Kept bar clean and organized

• Verified age of all customers

• Beer/liquor orders twice a week

• Paid out distributors

• Food orders for events

• Club promotions

Retail District Manager/Store Manager

Rainbow Apparel - Irving, TX

October 2006 to March 2009

• Customer service

• Oversaw five retail stores

• Daily, weekly, monthly, annual sales reports

• Inventory

• Loss prevention

• Sales promotions

• Matrix payroll

• Schematics

• Hired/trained managers

• Cashier POS

• Daily deposits

• Merchandising

• Received shipments

Hotel Manager

Econo Lodge - Austin, TX

April 1996 to October 1997

• Customer service

• Guest check in/out

• Reservations

• Open/close shift reports

• Night audit

• Daily deposits

• Housekeeping reports

• Maintenance log

• Dispatched housekeepers and maintenance crew

• Property walk through

• Prepared continental breakfast

Education

High school diploma

Lake Travis High School - Lakeway, TX

August 1982 to May 1986

Skills

• Payroll (5 years)

• Night audit (3 years)

• Microsoft Word (5 years)

• Aloha POS (6 years)

• Serving (6 years)

• Computer literacy (10+ years)

• Surveillance (5 years)

• Bartending (6 years)

• Restaurant experience (10+ years)

• Hospitality (10+ years)

• Customer support (10+ years)

• Cleaning

• Screen printing

• Retail sales (10+ years)

• Banquet experience (3 years)

• Administrative experience (5 years)

• Retail management (10+ years)

• POS (10+ years)

• Sales (10+ years)

• Hotel management (3 years)

• Cashiering (10+ years)

• Merchandising (10+ years)

• Loss prevention (6 years)

• Stocking (10+ years)

• Bookkeeping (5 years)

• Guest services (10+ years)

• Data entry (10+ years)

• Computer operation (10+ years)

• Cash handling (10+ years)

• Store management (10+ years)

• Customer service (10+ years)

• Office manager experience (5 years)

• Organizational skills (10+ years)

• Event planning (6 years)

• Communication skills (10+ years)

• Microsoft Office (5 years)

• Leadership (10+ years)

• Microsoft Outlook (5 years)

• Inventory Control (10+ years)

• Management (10+ years)

• Events Management (3 years)

Certifications and Licenses

Food Handler Certification

TABC Certified

Contact this candidate