Executive General Manager

QUINTEN JACKSON

678-***-**** Atlanta, GA *******@*****.*** https://www.linkedin.com/in/quinten-jackson-1589b71a1/

EXECUTIVE GENERAL MANAGER

OPERATIONAL EXCELLENCE PROCESS IMPROVEMENT BUDGET MANAGEMENT

Strategic and performance-driven Executive General Manager with over 20 years of expertise driving operational efficiency and cost containment within the automotive industry. Masterful at leading the execution of a sales methodology framework while mitigating business risks. Highly adept at building productive sales teams and fostering cross-functional collaboration to increase value and customer experience outcomes. Proven track record of delivering and sustaining profit gains within highly competitive regions. Demonstrated history of driving dealer growth through relationship management, market intelligence, and penetration to maximize front and backend gross revenue, MSR, and CSI.

AREAS OF EXPERTISE

Sales Operations

Finance & Expense Control

Customer Experience

Partnership Development

Change Management

Market Intelligence

Performance Management

Strategic Planning

Product Strategy

Process Optimization

Operations Management

Competitive Analysis

Budgeting & Forecasting

Training & Development

Strategy Development

Metrics Analysis

Cost Containment

Marketing Management

PROFESSIONAL EXPERIENCE

Headquarter Nissan of Columbus, GA Columbus, GA 05/2019-Present

Executive General Manager

Reports to the Dealership Owner while managing a budget of $35M and overseeing 100+ direct reports (Traffic Managers, CIT Funding, Inventory Analysts, Digital Optimization). Directs the dealership towards primary objectives, authorizes major procedures, and reviews operating results while steering the financial structure.

Elevated the Service Department's performance through the deployment of a new service drive process for advisors and support staff that improved scheduling, quality, cross-functional communication, and strategic revenue development.

Cultivated a culture of accountability for the Free Military Oil Change Program by increasing enrollment eligibility awareness and upholding appreciation of the program; decreased the issuance of non-eligible free oil changes by 50%.

Immersed in creating process efficiencies and higher standards for reconditioning used cars to create a higher turn rate and per vehicle retail (PVR) through the enhanced quality of in-person and digital presentation for pre-owned inventory.

Spearheaded the implementation of improved deal-flow procedures and management of contracts-in-transition to offset workflow bottlenecks and boost cash flow; optimized revenue generation to increase engagement and vehicle sales.

Championed the digital marketing strategy to generate staff buy-in to optimize revenue for the dealership by utilizing online platforms to boost brand awareness and loyalty; monitored and responded to customer feedback to capture maximum ROI.

Sutherlin Nissan Mall of GA Buford, GA 01/2018-05/2019

New/Used Sales Director

Reported to the General Manager while regulating a $20M budget and guiding 40 direct reports (E-leads, DealerTrack, Reynolds & Reynolds). Balanced pre-owned inventory and turn rates, mentored sales staff and preserved customer satisfaction while eliminating wholesale losses and optimizing profits.

Exceeded targeted dealer financial objectives through the analysis of auto sales and business trends, eliminating performance gaps, initiating corrective actions, and employing effective client solutions to become the #1 gross profit dealer in the state.

Revamped onboarding and training development to focus on better customer presentation and enhanced internal/external communications that boosted the store culture and team identity, and unified the staff to achieve organizational goals.

Conceived an X-Change Sales Department by creating synergies with the sales and service teams to obtain trades through Service Equity Tools & Processes; consistently traded 30-40 cars per month and refocused retention sales through service.

Administered dealership/customer privacy governance across all teams to safeguard information and facilitated strategy sessions to produce balanced improvements across operational compliance, budget adherence, and profit sustainability.

Elevated brand awareness and community exposure by managing digital marketing, categorizing, and promotional strategies during multiple local activities, school functions, and community sports.

QUINTEN JACKSON

Nalley Automotive Roswell, GA 12/2016-01/2018

General Sales Manager

Under the direction of the General Manager, implemented best practices for improving performance to maintain a high level of customer satisfaction, retention, and referrals while overseeing daily sales processes to exceed revenue goals. Managed a $20M budget and 30 direct reports ( E-leads, Traffic Management, One Touch).

Orchestrated the execution of goal setting, analyzed individual performance, and evaluated KPIs to inspire a culture of career progression that opened additional internal growth opportunities within the organization.

Tracked performance metrics and evaluated competitive landscapes to prepare strategic recommendations for exceeding dealership growth targets; compiled $800K+ consistent of monthly financial revenue with $300K month in gross profit.

Conceptualized a modernized training course with digital modules that utilized alternative training sources including Joe Verde, Grant Cardone, and Jen Suzuki that provided a constant educational source and produced effective deal resolutions.

Implemented a competitive atmosphere among sales staff to drive goal actualization and surpass profit expectations; held a monthly meeting to recognize outstanding performers and rewarded individual accomplishments.

Eastern Shore Toyota/Hyundai Daphne, AL 04/2015-01/2018

General Sales Manager

Reported to the General Manager while governing a $40M operating budget and 60 direct reports (Re-Con Velocity, E-leads, V-Auto). Increased profitability for the dealership by leading partnership engagement, analyzing performance metrics, maximizing staff capabilities, and improving the customer experience.

Fortified relationships with lending reps to expand dealership options for vehicle financing and insurance to customers on aftermarket products; extended warranties and maintained manufacturer/dealership service procedures and policies.

Grew the used car presence with innovative pre-owned vehicle sales and marketing strategies through lead generation, campaign management, and content development to drive customer traffic, increasing dealership profits by $200K net Profit..

Strengthened the sales team’s capabilities to enable the execution of business strategies, surpass sales targets, and accuracy of financial reporting by uplifting the tools and methods used to hire and train high-performing employees.

Restructured the lot by plotting out strategic parking preferences that created efficiencies for staff and inventory porters while uplifting the overall appearance and cleanliness, resulting in 1st ever dealership winning Cleanest Business in Daphne.

Developed and presented scalable financial dashboards in partnership with internal sales teams to review and execute comprehensive financial data in conjunction with business planning and forecasting for the enterprise to exceed sales by 120%.

ADDITIONAL EXPERIENCE

General Sales Manager Acura Carland

General Sales Manager Ivory Chevrolet

General Sales Manager Nissan of Union City

Finance Director/ Manager Steve Raymon Chevrolet

Finance Director/ Manager Nally Infiniti

Finance Director/ Manager Bill Heard Chevrolet

Finance Director/ Manager United Nissan, Inc.

Finance Director/ Manager Marietta Dodge & Marietta Jeep, Inc.

Finance Director/ Manager John Smith Chevrolet

Finance Director/ Manager Union City Toyota

Finance Director/ Manager Willett Honda South

New Car Manager Nalley Honda

EDUCATION & TRAINING

Associates Degree, Electrical Electronics and Communications Engineering Atlanta Technical College

NADA ACADEMY GRADUATE (CLASS N370)

JM&A FINANCE TRAINING

JOE VERDE SALES TRAINING &TRACKING

TECHNICAL SKILLS & AWARDS

ROTARY CLUB COLUMBUS

Microsoft Office Outlook 365

Contact this candidate