Transport Manager Customer Service

ARMAND R. ALFONSO

Contact Number: 650-***-**** *66 2nd Lane, South San Francisco

E-Mail: *************@*****.*** CA, 94080

KEY ACHIEVEMENTS

Headed the Physical acquisition of 522 trucks with purchased value of Php850M ($17M), conducted performance evaluation and direct negotiation and awarding, yielding an estimated P10M savings on purchase value.

Introduced Business expansion with no capital investment. Utilization 0f 100% 3rd Party Trucking services.

Rationalized utilization of 3rd party truck provider for expanded CBM and FTL delivery availability.

Creation of Process and Procedures from Pre departure Truck availability, Driver & Helper availability to actual Trucking & Booking request, Truck Dispatch, Truck Delivery Monitoring (Real Time Truck location), Truck Delivery Completion, POD monitoring and Post Delivery Truck Turn Around Monitoring

Renegotiated Diesel Fuel purchase yielding to a Reduction of 10% Fuel cost

Generation and Implementation of Trucking Management System “TMS” in support to current process and requirements

Renegotiated monthly guaranteed trucking rates for 3rd party trucking provider

Redesigned dispatching of stock transfer and loading process for Motorcycle cargo

Established efficient and dynamic delivery scheduling and routing (Modern trade, key accounts and 24 Hours Convenient accounts)

Delivered 25% reduction in customer complaints and 20% reduction in fixed costs.

Delivered a 34% improvement in capital spends and a 12% reduction in short deliveries and damages

Expanded Trucking capacity requirement using Outsourced Trucking (WSI)

CAREER SUMMARY

2021 – 2022 Lead Logistics Innovation Inc. Transportation and Freight Consultant

2021 – 2021 Work Link Services Trucking Management Head

2020 – 2021 RCP Logistics Operations Head - Consultant

2016 – 2020 Metropac Movers Inc. Vice President – Trucking

2017 – 2020 Trucking Pro Inc. President

2015 – 2016 Basic Logistics Business Development – Trucking Operation

2010 - 2015 SKMTI Transport General Manager

2004 - 2010 Agility Logistics Domestic Transportation Head

2001 - 2004 MPSI Logistics Operations Head

1997 - 2001 Selecta Walls Inbound National Transport Manger

PROFESSIONAL QUALIFICATIONS & DEVELOPMENT

2019 Total Logistics Management Metropac Movers Inc, Philippines

2009 Transportation Process Agility Logistics, Kuwait, Middle East

2006 Fleet Management Asia Marcus Evans: Bangkok, Thailand

2005 Warehouse & Distribution Management CORE Logistics, Philippines

2004 Transportation Management CORE Logistics, Philippines

1991 Technical Skills Program Konica: San Francisco, USA

1988 Professional Skills Training U-Bix Philippines

1987 Mechanical Engineering Licensure Exam Professional Regulatory Commission

EDUCATION

1986 Bachelor of Science in Mechanical Engineering De La Salle University, Philippines

1987 Licensure Board Examination Professional Regulation Commission

PROFESSIONAL EMPLOYMENT HISTORY

LEAD LOGISTICS INNOVATION INC. November 2021 – February 2022

Transportation & Freight: Consultant

Responsibilities:

Review and propose operating model appropriate to the company

Responsible to expand and increase service partners provider

Creation of a more efficient working process

Review and analysis of existing trucking cost component and Tariff

Developing new logistics operating models and managing client relationships.

Creating Plans and Strategy for new delivery areas under McDonalds.

Review established Trucking Operation Organization

WORK LINK SERVICES INC. February 2021 – September 2021

Trucking Management Head

Responsibilities:

In charge with over -all Trucking and Fleet operation management

Task to Develop and Implement operating model appropriate to the company

Responsible to expand Trucking revenue opportunities with acceptable EBIT results

Accredited almost 100 units of refrigerated truck to expand existing capacity.

Creation of standard Trucking Tariff Matrix

RCP LOGISTICS September 2020 – January 2021

Operations Head - Consultant

Responsibilities:

Responsible in expanding current RCP Logistics portfolio and revenue generation with minimal capex.

Achievements:

100% Increase in number of delivery client

100% expanded existing fleet size

Accredited subcontractor truckers for expanded CBM and FTL delivery availability.

Expanded 50% revenue generation with minimal CAPEX investment.

Passed on delivery charges such as shortages and damages to accredited 3rd party trucking provider.

Achieved 15% net income for delivery made by 3rd party provider

Addition of minimal number of personnel for the 50% expanded revenue generation

Grew current P&L 15% on net income

METROPAC MOVERS INC. March 2016 – July 2020

VP – Trucking

TRUCKING PRO INC. January 2017–July 2020

President

Responsibilities:

Executive responsibility for Supply Chain Trucking group – with 522 delivery trucks, team of almost 2,000 for trucking and control operation, direct-to-store delivery (DSD), DC trucking operations, overflow, cross docking and Port trucking operation. Management of over 50 subcontractors support unit. Executive responsibility for overall trucking operations and EBIT result.

Achievements:

Analysis and Physical Acquisition of Own Delivery Trucks:

-Conducted performance evaluation of Trucks, suppliers and manufacturers existing in the Philippines for possible purchase.

-Negotiated purchase of 520 trucks based on performance, after sales support, availability, maintenance capabilities and response, price and others

-Implementation of purchase and awarding procedures of truck to suppliers.

Identification of Trucking Hubs and Garage Area for North and South Operation:

Creation of Standard Trucking Tariffs:

-Compute tariff based on cost component per Truck type per trip.

oMapping delivery areas and distance

oCreation of Payment Scheme for Delivery Personnel.

-Truck type

-Delivery distance

-Turn around

Creation of Process and Delivery Procedures from Pre departure, Truck availability, Driver & Helper availability, Actual Trucking & Booking request, Truck Dispatch, Truck Delivery Monitoring (Real Time Truck location), Truck Delivery Completion, POD monitoring and Post Delivery Truck Turn Around Monitoring.

oTrucking Operations

-Physical Truck Dispatching

-Maintenance

-Delivery personnel management and delivery assignment

-Securing of Proof of Delivery “POD”

oCentral Tower

-Customer Service

-Delivery Monitoring

-24 hours GPS overseer

-Billing

Generation and Implementation of Trucking Management System “TMS”

-Booking request

-Truck availability

-Truck dispatching

-Delivery Monitoring

-Trucking Rates

-Fuel Consumption Monitoring

-Creation of Key Personnel Duties and Responsibilities

Established Trucking Operation Organization

-Creation of Key Personnel Duties and Responsibilities

Established Governmental Compliance (LTFRB, LTO) Monitoring

-Monitor LTFRB Provisional Authority (PA) compliance for all trucks.

-Ensure validity of all Governmental documentation for all trucks.

BASIC LOGISTICS April 2015 – May 2016

Business Development Head

Responsibilities:

Proposal of trucking revenue opportunities based on current market

Review and analysis of existing trucking cost component

Developing new logistics operating models and managing client relationships.

Achievements:

Delivered 10% reduction in fixed cost.

20% Increase in total Revenue generation

SKMTI TRANSPORT March 2010 – April 2015

General Manager

Responsibilities:

Over-all responsibility as follows:

1.Revenue generation (top line)

2.Over-all company income performance (EBIT)

3.Control of Direct and Indirect cost

4.Company Short- & Long-term directions

5.On Time Billing / AR / AP

6.Trucking rates computation and negotiation

7.Efficient trucking operations

- On time delivery / pick up / in full

- Truck trip maximization (utilization)

- Minimal truck downtime

- On time POD return

- Asset over-all management

Achievements:

50% Increase in Revenue generation

20% Increase in Net Income

10% Reduction YOY on fixed cost

Negotiated and Rationalized purchase of Diesel Fuel and Truck parts as major cost component

AGILITY LOGISTICS February 2004 – March 2010

Domestic Transportation Head

Responsibilities:

In Charge of Transportation & Fleet Operation Department (TFOD): LAND TRANSPORTATION

Is mainly responsible for the overall planning, management, and control of the functional areas of Transportation and Fleet Operations, Dispatch, Distribution, Logistics and Traffic scheduling for both International & Domestic.

Ensure that Transportation & Fleet Operation Department meets, if not exceed the Key Performance Indicator (KPI) standards.

-Expense Management

-On Time & In Full Delivery Efficiency

-Truck Utilization

-Motor pool Efficiency

Compliment trucking requirement for different division

-Sea Export

-Sea Import

-Air Export

-Air Import

-Warehousing

-Domestic Forwarding

Maintain total customer satisfaction as primary concern to effectively support the continuous growth of the profit centers business of the company.

Create an accurate tariff based on actual for dissemination to all sales division as basis of trucking cost.

Effective management practices with focus on long-term plans and strategies.

-Fleet rationalization

-Hauling service remuneration

Better control of Transportation & Fleet Operation Department expenses.

-Fleet maintenance

-Manpower wages & salary

-Rental & amortization

-Administrative

-Government mandated expenses & others

Strong drive to promote overall effectiveness of the transportation and fleet operations

In Charge of Domestic Forwarding Department (DF): AIR & SEA FREIGHT DELIVERY

Is mainly responsible for the overall planning, management, and control of the functional areas of Domestic Forwarding

Ensure that Domestic Forwarding Department meets, if not exceed the Key Performance Indicator (KPI) standards.

-Expense Management

-On Time & In Full Delivery Efficiency

Negotiate with all Local Shipping Lines for competitive shipping rates for various destination and space allocations.

As an accredited Agent of Philippine Airlines (PAL), responsible for space allocation.

Manages Agility Domestic Branches in the Philippines

Achievements:

Renegotiated monthly guaranteed trucking rates for 3rd party trucing provider

Redesigned dispatching of stock transfer and loading process for Motorcycle cargo

Delivered 25% reduction in customer complaints and 20% reduction in fixed costs.

Delivered a 34% improvement in capital spends and a 12% reduction in process costs.

Shifted Direct employment to Third Party Service Provider

Implemented a lower Monthly lock –in truck rental scheme (non asset base)

Introduce and implementation of 100% Track and Trace using GPS

Formation and Implementation of Trucking Management System (TMS)

Fabrication of Motorcycle carrier using double decker trailer for 100% additional capacity utilization

SELECTA WALLS INC. November 1997 – September 2001

Outbound Transport Manager

Responsibilities:

Involved in National Truck Support Planning (Based on Sales forecast: Yearly, Monthly & Daily)

: Direct Delivery to Trade & Distributorship

: Depot Replenishment (12 provincial sites)

Truck Planning based on Requirements, Capacity and Delivery destination.

In coordination with Sales Planning Group in securing of sales planning forecast to be used for truck planning

Closely in coordination with finish Goods Warehouse for daily inventory update as part of On Time & In Full delivery to customer.

Monitoring of Daily Key Performance on a National Basis.

: On Time in Full

: Truck Optimization

: Returns & Rejections

: Proof of Delivery Monitoring

Analysis of National Key Performance daily.

Creation of Policies & Procedures for the entire operation:

Appraisal & Approval of New Third Party Service provider.

Review RATES (Cost Analysis) based on optimization on delivery per SKU, operational expenses and investment cost.

Over – all in charge of On Time & In Full delivery to trade and depots.

Monthly Truckers Performance Review based set parameters.

Monthly & Daily analysis of Delivery Rejections.

Customer relations (complaints, suggestion and concerns).

Achievements:

95% On Time Delivery Performance.

Established efficient and dynamic delivery scheduling and routing (Modern trade, key accounts and 24 Hours Convenient accounts)

Reduced 20% in delivery damages and shortages

95% Capacity utilization

Delivered 25% reduction in customer complaints

COLD CHAIN STANDARDS PROGRAM:

a.Documented all operational procedures

b.Created Policy & Procedures to provide guidelines for Outbound Logistics total Operations & Control

c.Audited existing operation and created enhancement procedure to a more efficient work operation

d.Re orient / trained logistics personnel based on systematic operational Policy & Procedure.

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