Front Desk Assistant
Resume:
ELBIA BAEZ
***-*** * ***** *** **A New York, NY *0031 · 646-***-****
*********@*****.***
EXPERIENCE
OCTOBER 2021-MARCH 2022
LOAN ANALYST
LibertySBF
Handle approximately 50-80 outbound calls a day
Assist with unfinished applications.
Evaluate for SBA Eligibility both initially and prior to SBA loan
Approvals
Listen, understand, and provide needs-based financial
Solutions for our Small Business clients
Responsible for preparation of documentation requests and
the coordination of loan document signings
Maintain tickler system for ongoing file documentation
requests related to collateral, insurance, and financial statements
Review and approve all SBA payoff demand requests and Process loan servicing requests
collateral, subordinations, and other customer requests
JULY 2020- JANUARY 2021
CONTACT TRACER
UnitedHealth Group: call center
Call contacts of newly-diagnosed patients
Communicate with contacts in a professional and empathetic manner
Collect and record information on symptoms into the CRM
Provide contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to protocol (and/or to a COVID-19 Care Resource Coordinator for social resources.)
Contact Tracers will follow the script to inform contacts about the importance of quarantine, and what to do if symptoms develop. They are not permitted to deviate from the script, or provide information that is not included in the script.
Contact tracers will be required to use their own telephone, computer and electronic equipment
Maintain daily contact with the supervisor
NOVEMBER 2018-FEBRUARY 2020
FRONT DESK ASSISTANT
Dr. Danuta A. Jankowska, M.D
Greet patient when entering the practice
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
File and maintain medical records
Confirms and schedule appointments
Answer telephone calls promptly and courteously
DECEMBER 2008 – APRIL 2014
FRONT DESK ASSISTANT
DQS Cardiac & Vascular Services
Greet patient when entering the practice
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
File and maintain medical records
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Collects co-pays or outstanding balances on the date of service
Perform referral documentation promptly
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
NOVEMBER 2014-MAY 2015
INSURANCE VERIFICATION SPECIALIST
Medalliance
Greet patient when entering the practice
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
File and maintain medical records
Confirms and schedule appointments
Answer telephone calls promptly and courteously
SEPTEMBER 2010-JUNE 20
FRONT DESK RECEPTIONIST/MEDICAL BILLER
Advance Health pro
Obtain and maintain accurate patient, billing and insurance information, verification and pre-authorization in patient files and in the billing system
Accurately submits paper and electronic daily.
Acquires and maintains knowledge of manual and electronic billing systems, and specifications for contracted payers.
Reconciles electronic billing error/submission/rejection report
Perform other duties or special projects as assigned
File and maintain medical records
Confirms and schedule appointments
Answer telephone calls promptly and courteously
EDUCATION
SEPTEMBER 2002-JUNE 2006
WASHINGTON IRVING HIGH SCHOOL
SKILLS
Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
Ability to make sound decisions which include making on-the-spot decisions Ability to handle multiple projects simultaneously.
Proficient computer skills.
Bilingual English/Spanish fluent in both
Positive attitude
Contact this candidate