ELBIA BAEZ

***-*** * ***** *** **A New York, NY *0031 · 646-***-****

adq0nj@r.postjobfree.com

EXPERIENCE

OCTOBER 2021-MARCH 2022

LOAN ANALYST

LibertySBF

Handle approximately 50-80 outbound calls a day

Assist with unfinished applications.

Evaluate for SBA Eligibility both initially and prior to SBA loan

Approvals

Listen, understand, and provide needs-based financial

Solutions for our Small Business clients

Responsible for preparation of documentation requests and

the coordination of loan document signings

Maintain tickler system for ongoing file documentation

requests related to collateral, insurance, and financial statements

Review and approve all SBA payoff demand requests and Process loan servicing requests

collateral, subordinations, and other customer requests

JULY 2020- JANUARY 2021

CONTACT TRACER

UnitedHealth Group: call center

Call contacts of newly-diagnosed patients

Communicate with contacts in a professional and empathetic manner

Collect and record information on symptoms into the CRM

Provide contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to protocol (and/or to a COVID-19 Care Resource Coordinator for social resources.)

Contact Tracers will follow the script to inform contacts about the importance of quarantine, and what to do if symptoms develop. They are not permitted to deviate from the script, or provide information that is not included in the script.

Contact tracers will be required to use their own telephone, computer and electronic equipment

Maintain daily contact with the supervisor

NOVEMBER 2018-FEBRUARY 2020

FRONT DESK ASSISTANT

Dr. Danuta A. Jankowska, M.D

Greet patient when entering the practice

Obtain accurate and updated patient information, such as name, address, insurance information

Perform insurance verification on the date of service

File and maintain medical records

Confirms and schedule appointments

Answer telephone calls promptly and courteously

DECEMBER 2008 – APRIL 2014

FRONT DESK ASSISTANT

DQS Cardiac & Vascular Services

Greet patient when entering the practice

Obtain accurate and updated patient information, such as name, address, insurance information

Perform insurance verification on the date of service

File and maintain medical records

Confirms and schedule appointments

Answer telephone calls promptly and courteously

Collects co-pays or outstanding balances on the date of service

Perform referral documentation promptly

Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports

NOVEMBER 2014-MAY 2015

INSURANCE VERIFICATION SPECIALIST

Medalliance

Greet patient when entering the practice

Obtain accurate and updated patient information, such as name, address, insurance information

Perform insurance verification on the date of service

File and maintain medical records

Confirms and schedule appointments

Answer telephone calls promptly and courteously

SEPTEMBER 2010-JUNE 20

FRONT DESK RECEPTIONIST/MEDICAL BILLER

Advance Health pro

Obtain and maintain accurate patient, billing and insurance information, verification and pre-authorization in patient files and in the billing system

Accurately submits paper and electronic daily.

Acquires and maintains knowledge of manual and electronic billing systems, and specifications for contracted payers.

Reconciles electronic billing error/submission/rejection report

Perform other duties or special projects as assigned

File and maintain medical records

Confirms and schedule appointments

Answer telephone calls promptly and courteously

EDUCATION

SEPTEMBER 2002-JUNE 2006

WASHINGTON IRVING HIGH SCHOOL

SKILLS

Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.

Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.

Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.

Ability to make sound decisions which include making on-the-spot decisions Ability to handle multiple projects simultaneously.

Proficient computer skills.

Bilingual English/Spanish fluent in both

Positive attitude

Contact this candidate