Customer Service Shift Manager
Resume:
●Rochelle Bailey
Merced, Ca. 95340
****************@*****.***
Objective
To join a team with a need for my skills set. To join a organization that benefits my potential employer, as well as growth opportunities for advancement.
Employment History
Foster farms
09/2016 -10/2018 Livingston,ca
•security officers
Private In home health care - 01/2010 - 08 /2014 Los Angeles, Ca.
●Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
●Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
●Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Pumpkin Patch – Asst Mgr / Inventory 05/ 2008 – 04/2011 Los Angeles, Ca.
responsibilities include; leading store teams, driving financial results, providing customer service and compliance with company policies.
Kohl’s – Shift Manager 08/ 2009 – 03/2010 Los Angeles, Ca.
. Responsible for ensuring that credit standards are communicated and credit goals are achieved• Supervises and assists in the accurate and efficient processing of customers’ transactions.
• Ensures all customer service desk and POS transactions are completed accurately.
• Uses the 5 step GREAT program while interacting with customers:
• Offers suggestions for improvement to Management. Operations:
• Leads and assists team to execute Company standards in the areas of the 5 Basics: replenishment, signing, sizing, clearance and clean store.
• Assigns tasks and directs workflow to Associates.
• Implements and reinforces with POS Associates the Company customer service standards as well as the best practices for scanning and bagging in processing transactions.
• Maintains a high level of presence on the floor to assist POS Associates.
• Performs/assists in other duties as assigned. Examples may include, but are not limited to: tasks in housekeeping and stocking, sales floor and fitting room recovery, price changes, replenishment, housekeeping duties, and preparation and taking of inventory.
Wal-mart – Customer Service 11/2006 – 04/2008 Los Angeles, Ca.
responsible for handling guest complaints and compliments, returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer. They may also activate gift cards, phone cards and handle requests for money orders.
Superior Supermarket- Cashier 05/ 2004 – 11/ 2005 Los Angeles, Ca.
• Greet customers as they arrive and direct them to merchandise they need
• Assist customers with buying decisions when required
• Operate cash register and adding machine in order to manage cash for sold items
• Calculate discounts as appropriate
• Tag items for price and expiry date
• Stock items when required
• Balance all transaction at the end of the day for cash reconciliation
Education
Los Angeles Business Magnet 1988
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