HR Advisor

Juanita Serrano

**** ***** ** *** *

Cheyenne, Wy 82009

HR Advisor 05/201*-**-****

Manage the human resources functions for the facility. This includes coordinating the hiring and orientation of new employees. Driving employee engagement as well as maintaining compliance for all employee files to ensure legal compliance of all administrative records (i.e., hiring requisition, employee, term, and medical files, driver files if applicable) and signage.

Provide support to our leaders and associates

Assisted new associates with on-boarding, ensuring all application forms were filled correctly, and that associates understood their health benefits and any compensation questions.

Proficient with HR Management systems (Workday, Kronos,)

Payroll (PTO, Vacation, Bonus)

Recruitment and Selection (LUCI)

Work with Talent Acquisitions one on one with job postings, recruitment, Hiring Events.

Manage and filter FMLA/LOAs and Work Comp concerns/questions

Conflict management

Diversity and inclusion

Exposure on all shifts and flexible schedule.

The development and management of our HRCs

Building strong partnerships with associates and leaders across all three shifts.

Operations Supervisor 05-2010-2019

Supervised in all departments on days and weekend shifts. (Receiving, Shipping, Appliances and Building)

Started the DTS (Direct to Store) team in shipping on weekends.

DTC (Direct to Customer) online customer orders

Pallet sort, ordering supplies (grade A pallets, deck boards, stringers)

Receiving and distribution of POs based on priority

Coordinating with shipping or appliances loading tail loads or head loads of appliance.

Traveled to help in another DC, Indiana (2017) 35+ associates.

Developing and training PIs (Performance Instructors)

Crossed trained associates in other departments

Managed Performance

PI (Performance Instructor) 01/ 2007–04/2010

OJTI (On the Job Training Instructor) 02/2005-01/2007

Trained TMS’ of all departments LRT functions, safe -lifting techniques, and communicate progress to their Coaches.

Work one on one with our Coaches to better learn and understand how to service our customers.

Help Coaches with tasks on helping the department run smoother.

Set up the labels for Building at start up.

Check locations

Fill in for an absent coach.

Help the receiving specialist on request. Etc.

Trained and certified Team Members on safe equipment operation.

Trained the “temps” in their departments and on the appropriate equipment needed to do their job.

Department Certifications

Trained on all tasks and equipment:

Receiving

Building

Shipping

Appliances

Other Qualifications

Fluently Bilingual English/Spanish

Translated for meetings/” STAR” reviews/HR/Supervisors/Clinic, etc.

Trained VOLT Temp new hire orientation class (600+ temps) from January 2007-May 2007 in both English/Spanish.

Hazmat Certified 2006

Safety committee team member 2006

Equipment Certified

CPR/First Aid/AED certified 2007-2008

RHK Training (Restricted hand keying) July 2010 Perris Ca.

December 2010 helped set up and open Canada DC.

Assisted Indiana DC 992 9/2017, Self and team

Team member of the month July 2007

Leader of the Month November 2017

Trilegiant Corp. 2001-2004

*Due to company realignment my job had been eliminated as of February 27, 2004

Bilingual Integrated Group Consultant (retention) 2003-2004

Customer Assistance Group (CAG) 2001-2003

Education

IBMC Cheyenne, WY: Medical Assisting Associates Degree

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