Director of Operations
Resume:
Steven Rogers
Colorado Springs, CO 80916 • 719-***-****
Director of Operations
Dynamic, strategic, and goal-oriented professional with extensive experience creating safe and efficient environments and overseeing daily operations.
Natural leader with a background guiding personnel, allocating tasks, and training staff on safety processes. Innovative individual with experience planning and implementing strategies to optimize company growth. Expert at managing monetary related tasks including creating budgets, monitoring expenditure, and preparing financial reports. Articulate communicator skilled at negotiating lease agreements. Background building lasting relationships with executives, contractors, personnel, and clients.
Areas of Expertise
•Operations Management
•Team Leadership/Training
•Project Management
•Inventory Control
•Facilities Management
•Budgeting & Forecasting
•Performance Management
•Resource Allocation
•Employee Relations
•Workplace Safety
•Regulatory Compliance
•Customer Service
Accomplishments
●Spearheaded the successful construction and opening of multiple facilities through effective management of large crews. Project stayed on time and budget
●Enhanced efficiency and accuracy by hiring qualified candidates and providing extensive training. Set up advanced SOPs and training programs.
●Prevented incidents and improved the safety culture by administering life/safety systems and ensuring compliance with regulations. Resulting in no injuries or loss of revenue.
Career Experience
Director of Facilities, Topgolf, Colorado Springs, CO 2021 – 2022
Oversee daily operations, supervise 340+ employees, and effectively guide teams to ensure fulfilment of duties. Hire qualified candidates to assist with set-up of facility and provide extensive training on safety procedures. Engage with contractors, forecasting, preparing detailed budgets, and procuring appropriate material. Plan facilities layout, coordinate routine maintenance and repairs, and confirm adherence to regulations and laws. Complete administrative duties including documenting project progress in addition to storing contracts and inspection records. Utilize advanced interpersonal skills to negotiate favorable lease agreements.
●Spearheaded construction and successful opening of facilities. On time and budget
●Developed and implemented preventative maintenance. Set up simple SOPs for future associates.
●Functioned as the Technical Advisor for multiple departments. Assisted project managing setting up dept policies and processes.
●Constructed facilities department from the beginning and steered the division to success.
●Prevented incidents by including security and safety measures. Resulting in no injuries or loss of revenue.
Assistant Director of Facilities, Cheyenne Mountain Resort, Colorado Springs, CO 2019 – 2020
Directed and monitored Aquatics and Engineering operations, ensuring compliance with regulations and contractual conditions. Supported Project Manager with multiple tasks including conducting site inspections, coordinating maintenance and repairs, and delegating assignments to ensure timely delivery of projects. Motivated individuals to boost morale and productivity. Displayed advanced financial acumen while managing budget, procurement, and inventory control matters. Conducted research to find cost-effective and efficient contractors. Maintained accurate recordkeeping system containing facility operations’ information and design and construction records.
●Enhanced safety culture by overseeing life/safety systems and verifying regulatory compliance.
●Elevated employees’ skillset by providing training and development opportunities.
●Operated as the acting Aquatics Director for a large dept of 200+ employees.
Director of Facilities, Garden of the Gods Country Club, Colorado Springs, CO 2016 – 2019
Supervised and planned day-to-day operations for various departments while managing multi-million-dollar budget. Aided Project Manager with engineering projects by conducting assessments, analyzing information, and presenting comprehensive reports on technical issues. Developed and implemented strategies, established project objectives, created budgets, and ensured a seamless workflow. Built positive relationships with contractors to secure excellent agreements. Kept a complex recordkeeping system of facilities related documents.
●Improved productivity by leading the scheduling and coaching of employees.
●Led large crew of 30+ individuals with ease, grace, and confidence.
●Selected to run multiple programs due to exceptional leadership abilities.
●Spearheaded project of 25+ small to large buildings undergoing continuous retrofits.
●Built over 50 homes and an internal health spa in collaboration with project management team.
●Held previous role as Assistant Director of Engineering and received promotion to Director of Facilities.
Chief Engineer, TownePlace Suites, Colorado Springs, CO 2015 – 2016
Led engineering department and successfully aided teams to guarantee projects remained within schedule and allocated budget. Appointed and directed employees to complete facility maintenance and upkeep. Monitored inventory and obtained cost-effective material. Delivered world-class customer service while assisting clients and answering queries. Completed meticulous quality control checks on systems.
●Upheld high standards of a hotel by successfully managing facilities and housekeeping departments.
●Prepared budgets for two departments. Managed budgets below levels putting money back to company.
Locksmith, D&B Locksmith, Greeley, CO 2013 – 2015
Installed, preserved, repaired, and replaced locks for residential and commercial clients. Remained courteous and professional while communicating with customers to identify needs and address concerns. Controlled supply of keys for clients and staff.
●Specialized in automotive and safe repairs and exceeded customer expectations.
●Heightened prioritization and decision-making skills while helping numerous clients.
Additional Experience: Security Specialist, Viking Lock & Safe; Locksmith, American Lock & Key
Education
Bachelor of Science of Management and Business, University of Phoenix, Ongoing
Associate of Arts in Anthropology; Pikes Peak Community College, Colorado Springs, CO
Licenses & Certifications
OSHA 30 Certification; CPO Certification, Sigma six lean training and certs
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