Customer Service Administrative Assistant

EXPERIENCE

Bookkeeping, Administrative Support/Assistant, Benefits Administrator, Federal and State Tax Report for the TABC, Cash handling, inventory control, deposit processing, vault balancing, account reconciliation, ATM processing, cashier/teller experience, Payroll Administrator, Accounts Payable and Receivable, Computer-Microsoft proficient, Retail sales experience, Customer oriented, Customer Service, Receptionist, Power point knowledgeable, 10-key by touch and Grocery Retail Merchandising.

EMPLOYMENT HISTORY

Part-Time, Temporary Survey Taker 09/2021 – 10/2021 Total Placement Staffing Agency, Waco, Texas Take surveys for Tx Department of Transportation at area businesses as assigned by TxDOT four days per week from 4-7 hours daily, regarding traffic patterns.

Merchandiser 03/2021 - 05/2021 Empire Foods, Shenandoah, Texas Part time - Merchandise assigned Kroger stores for Kraft Heinz, Kraft Foods, Farm Rich, Pilgrims and Ferrara Confections. Restock products on displays to meet requirements from the food companies, take pictures and answer questions on the company tablet and submit when the store missions and displays were completed.

Seasonal Sales Associate 10/2020 – 05/2021 James Avery, The Woodlands Mall, The Woodlands, Texas Part time -Seasonal, Greet customers into the store, assist customers with questions or ideas for gifts, cashier, kept the store clean and sanitized every hour, answer telephones, clean store at closing.

Ticket Taker / Usher 04/2018 – 07/2021 Cynthia Woods Mitchell Pavilion-The Woodlands, Texas Ticket taker, Greet guests as they come in and scan their tickets, as well as thanking the guests on their way out after the concert, also being sure that no alcoholic drinks were taken outside of the Pavilion. I also was an Usher after the doing the ticket taking.

Office Clerk 03/2017-07/2018 AIMCO Properties -The Woodlands, Texas Answer telephone. Enter maintenance work orders, filing, scan and copying of resident files and assist residents with maintenance requests, frequent questions and applications, and delivered notifications to resident’s doors as directed by the Manager of the property.

Patricia S. Samuels – Resume Page 2 of 2

Office Clerk 03/2017-07/2018 AIMCO Properties -The Woodlands, Texas Answer telephone. Enter maintenance work orders, filing, scan and copying of resident files and assist residents with maintenance requests, frequent questions and applications, and delivered notifications to resident’s doors as directed by the Manager of the property.

Administrative Assistant for Care Transitions Director 08/2014-11/2016 Texas Health Resources-H.E.B. Hospital – Bedford, Texas Answered and quickly redirected phone calls and notified department of messages. Processed Payroll and maintained days requested Off/PTO, for our department. Kept employee folders updated with current licensure and certifications. Distribute mail and faxes. Coordinated staff meetings and committee meetings. Compiled spreadsheets of information for reports.

Unit Secretary / Nurse Asst.-Promoted to Admin. Asst. for Care Transitions Director 03/2009-08/2014 Texas Health Resources-H.E.B. Hospital – Bedford, Texas Ordered and distributed office supplies while adhering to a budget. Updated telephone lists and Vendor lists for the department. Answered call lights and notified staff of patient’s needs. Call Consults to Doctor’s offices. Entered Doctor’s orders into the patient chart. Prepared paperwork for patients being transferred and discharged, as well as arranging transportation for the patients.

Administrative Assistant for Med/Surg Director 06/2004-12/2008

Memorial Hermann The Woodlands Hospital – The Woodlands, Texas

Planned and coordinated staff meetings and committee meetings. I was also responsible for payroll for approximately 100 employees. Ordered and distributed office supplies while maintaining a fixed budget. Opened and properly distributed incoming mail. Coordinated work activities and staff relating to employment and employee relations. Reorganized the filing system for each of the three Managers and the Director of the Med/Surg floors. Organized the staff files, current licensure, and certifications for 3 floors. Created and maintained spreadsheets as requested.

EDUCATION

Tarrant County College, Hurst, Texas

Blinn College, Brenham, Texas

J. L. McCullough High School, The Woodlands, Texas

ACCOMPLISHMENTS

Promoted to Lead Teller based on Superior performance, University Savings, Austin, Tx.

Promoted to Assistant Manager based on outstanding Customer Service, University Savings Association, Austin, Tx

Received the Heart of the Promise for outstanding service and dedication at Texas Health Resources Hospital, Bedford, Tx.

Outstanding Customer Service Recognition, three times, University Savings Association, Houston, Tx.

INTERESTS/HOBBIES

Sewing, Crocheting, needle work, photography, movies, people, volunteering and enjoying nature.

Patricia Samuels 9229 Regal Drive Woodway, Texas 76712 281-***-****

Contact this candidate