Board Operator Hotel Manager

I thrive on making a difference in pursuit of a passionate mission, and am

thrilled about how I can contribute to the business solver as an administrative assistant.

The compilation of my work history comprises of both Administrative Specialist, operations management, hospitality services and corporate endeavors. My experience combines from top companies in the world, among others. Some skills relevant to this position that I continue to grow include:

Administrative Specialist - I learn new software and programs quickly and am an

effective liaison between staff and upper management, vendors, and customers, stakeholders. In previous

positions in the different departments, I've become a subject matter expert to provide

exceptional customer service and exceptional planning and execution.

Project Management - Throughout my different roles, I have inevitably worn a

project manager hat in some capacity. I have formally managed projects from

kick-off to completion, but have also proactively stepped into leadership roles

as needed, to ensure the project and its members possess everything needed for

success, down to the most intricate detail.

Customer Experience - My expertise with staff/customer facing roles are mature. From gathering requirements for clients or staff members, I have gained vast and varied wisdom on what it takes to make a customer's and/or staff experience exceptional.

Additionally, I am always ahead of the curve, and flourish in fast-paced

environments. I look forward to discussing how we can make a difference

together.

Best Regards,

Pelin Ozgurel

Pelin Ozgurel

879 Greenhills Drive Ann Arbor, MI 48105

Contact: 484-***-**** e-mail: **************@*****.***

Professional Profile

Accomplish and highly knowledgeable hotel management and administrative solutions. My objective is to find a career path where I can further develop my management skills.

Professional Experience

TED Ronesans Private School, Administrative Specialist İstanbul, Turkey (August 2014 – May 2017)

Responsible for all administrative operation and procurement,

Planning and decide to administrative agenda with school principal

Preparing yearly budget and accruals in monthly basis.

Monthly, quarterly, yearly financial reporting to school principal.

Cost control and control of all payments including suppliers, subcontractors.

Coordinating all supplier and subcontractor relations, controlling agreements due to company procedures.

Establishing, maintaining, and coordinating the implementation of administrative and procurement procedures with finance team.

Responsible for all events placed on school properties.

Responsible for talk to clients to their needs and presenting ideas and solutions to their requirements.

XDeri Show, Operation Manager İstanbul, Turkey (Sept. 2013 – August 2014)

Oversee all of the daily operations of the store

Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.

Maintain, encourage and possess “ownership mentality”.

Resolve customer problems or complaints by determining optimal solutions.

Ensure interior and exterior of store is maintained to company standards.

Provide exceptional customer service and ensure the employees also provide the same level of service.

Communicate, execute, and manage marketing and merchandising programs.

Kolejliler Sports Academy and Health Center, Operations Manager Ankara Turkey (4/2008 – 11/2008)

Operations VP of well-known sports and health center that maintains and operates with 16 sports branches, 510 licensed athletes, 725 sports academy students

Responsible for a staff of 52 personnel including medical, finance, accounting, marketing, human resources, maintenance, security staffs and fitness trainers

Optimize, implement and successfully manage revenue and control expenses

Manage the employment and training of staff. Administrate Continuing Education and Staff Development

Develop and oversee implementation and administration of department policies and payroll procedures

Crowne Plaza, Assistant General Coordinator Ankara Turkey (4/2006- 4/2008)

Construction, Soft Opening and Grand Opening;

Member of Crowne Plaza construction and Grand Opening management team.

Worked with Public Relations to drive pre-opening Advertising Plan, brand name marketing and grand opening ceremony proposal.

Assisted and managed pre-opening office, actively recruited grand opening team members.

Prepared hotel pre-opening budget by working with department heads and general coordinator assisted and worked with general coordinator to structure departments, department objectives and head counts along with pay scales.

Post Opening;

Worked with Hotel Franchise Owner, General Coordinator, Hotel Manager, Accounting and Finance department to prepare annual budget and competitive analysis.

Worked with all management staff, marketing and operational departments to develop and produce the most outstanding and seamless service and hospitality experience.

Responsible for the overall operating performance, guest satisfaction.

Plans, organizes, directs and coordinates the monthly board meeting to discuss and finalize scheduled congresses, conventions, private meetings, International Consulate/Embassy events, meetings to make sure operations and satisfaction is at most outstanding level based on Crowne Plaza Service Standards

Prepared action plans and schedules to identify specific sales targets to project the number of contacts to be made.

ANKARA HILTON SA, Supervisor Ankara Turkey (Apr. 2000 –Sept. 2006)

Supervisor (Sept. 2004- Aug. 2006)

Supervised front office in a professional and courteous manner and managed in-person inquiries regarding reservations, hotel information and guest concerns. Supervised cash transactions and maintained information and communication sources such as department and front desk log books.

Reception Clerk (Mar. 2002-Sept 2004)

Greeted VIP visitors, handled VIP incoming calls and performs general administrative duties. Also assisted administrative staff with overflow work.

Switch Board Operator Apr. 2000-Mar 2002)

Places, receives and routes a high volume of calls through an electric switchboard. Supplies information to callers relays messages and announces visitors.

Education/Certificate/ Certifications/Computer Skills:

Baskent University (1996-1999)

Tourism & Hotel Management

Human Resources Management of MEB (80 Hours) 2013

Boston Academy English Proficiency Certificate 2012

Microsoft Office Products: Excel, Word, Power Point

Fidelio: GEM, F&B, Front Office

Certificate for 5 years’ Service of Company

Certificate for Job Skill Training Programmer

Reservation Max

Richey Training

Sales Training

Hilton Honors Enrollment

Our Promise to New Employees

References are available upon request

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