Customer Service Account Manager

Albaro Hernandez Jr.

*********@*****.*** **** Elm St #1114 Houston,Tx 77081 281-***-****

Objectives

Highly motivated individual seeking a position in the customer service industry. Skilled in resolving conflicts through proactive communication. With over 20 years, experience in customer service positions. Searching for an aspiring company in which I can use my dedication and hard worth ethics to improve and grow with the company.

Education

Lamar Hight School

Houston,Tx 1996-2000

High School Graduate

Rent-A-Center

Account Manager June 2007 – Present

Customer Service

Responsible for emails received for complaints.

Managed complaints received by customers through the phone line.

Transfers idle invent

Customers inventory in and out of computer system to warehouse for service issues and to transport it to the warehouse and other store affiliate.

Assign and tagged all merchandise with designated level for proper verification.

Assist customers with problems over the phone and field service calls

Maintained and refurbished physical condition of damaged inventory

Matcal Security Services

Security June 2020– Present

Managed to security the property.

Walking around to see the vehicle are not brank-in

Responsible for the alarm in the property

Daily report

Looking at the camera

.

Skills

Excel and word

20 WPM

Bilingual

Company software

Marketing skills

Customer service

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