Customer Service Maintenance Coordinator
Resume:
Lindsay M. Atwood
*******.******@*****.***
Burlington, WA 98233 Phone: 360-***-****
EXPERIENCE:
June 2017 to June 2020 Barron Heating and Air Conditioning Ferndale,WA Lead Maintenance Coordinator
● Establish a good working relationship with all team members
● Provide support and leadership to all departments
● Lead by example by putting co-workers first and providing world-class customer service
● Respond to all messages left overnight the following day
● Communicate with customers in a timely manner
● Take inbound and make outbound customer calls
● Set preventative maintenance dates and times with customers
● Brief and debrief maintenance technicians on scheduled appointments in a timely manner
● Maintain and communicate all dispatch procedures and processes
● Maintain the dispatch board
● Set clear, concise expectations for all personnel who work with and report to me
● Interface with the service department to maximize technician schedules
● Provide comprehensive and accurate job files and customer databases
● Approve and track maintenance technician timecards
● Develop and provide reports to help service management effectively drive the maintenance and sales functions of the company
● Train and crosstrain with other Barron coordinators and customer service representatives
● Provide feedback for bi-annual reviews of technicians and maintenance staff
● Create processes in Maintenance Department for better efficiency
● Meet and exceed individual KPI’s
March 2016 to Bellingham Public Schools Bellingham, WA June 2017 Paraeducator
● Aid students in daily routine for the classroom
● Implement educational goals during specific times during the day
● Teach students tools for communication with preferred items
● Teach students reading using LLI materials
● Work with a team of teachers to further educational and behavior goals for each student in the classroom.
● Aid students on and off the bus safely
● Assist students in general education classes
● Teach student STAR goals on a daily basis
July 2013 to Kids Korner Learning Center Bellingham, WA
February 2014 Head Start Teacher
● Create lesson plans for various subjects for 3-5 year olds every week
● Observe and chart children’s progress in each subject area
● Gather data for Teaching Strategies Gold computer program
● Attend quarterly and monthly trainings
● Input Teaching Strategies Gold data
● At school and home parent-teacher conferences
● Use IPad to video, take pictures, and write data collected for children
● Create portfolios for each child throughout the year
● Create room environment to coordinate with month-long theme
● Research behavior modification plans for troubled children
● Implement various behavior modification plans for children
● Serve children breakfast, snack, lunch and snack
● Create individual lesson plans for each child
● Create individual educational goals for each child
● Create individual behavior goals for each child
EDUCATION:
August 2008
to May 2011 Greenville University
Greenville, IL
Bachelor of Science Elementary Education GPA: 3.2/4.0 Certifications
● K-9 grades
● Middle School Endorsements: Social Studies, Language Arts QUALIFICATION AND TRAINING AND SKILLS:
● Skilled in common computer software (e.g. Microsoft Word, PowerPoint, Excel, Internet Explorer, Outlook, Google Sheets, Google Drive)
● Proficient in word processing and e-mail
● Proficient with copiers, fax machines
● Able to create a positive atmosphere for coworkers
● Ability to see potential in others and encourage improvements
● Able to work independently and under pressure
● Ability to multitask and prioritize daily workload
● Type 61 words per minute with minimal errors
● 5 years of customer service experience
● 5 years of scheduling appointments and using multi-line telephones
● Creative in building office morale
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