Administration

Jordan Howse

Lake Dallas TX ***** ·940-***-****·***********@*****.***

• VENDOR & CLIENT RELATIONS • PATIENT FOCUSED • CASH DEPOSITS

• HIGH VOLUME PHONES • OFFICE MANAGEMENT • INSURANCE VERIFICATION

• BANKING/LOAN KNOWLEDGE • HIPPA COMPLIANCE • QUICKBOOKS

• HIGHLY CONFIDENTIAL • OSHA COMPLIANCE • MEDICAL BILLING

• MEDICAL TERMINOLOGY • DATA ENTRY • INVOICE ENTRY WORK EXPERIENCE

NORTHSIDE AIR CONDITIONING AUGUST 2019 – PRESENT

Office Coordinator

• Answer High Volume Calls

• Managed customer collections

• Dispatch techs to customer locations

• Schedule residential and commercial

• Help create financial agreements

• Understanding HVAC protocol

• Adapting to consistent changes and new software

• Coordinate any scheduling for new and recurring customers

• Manage and coordinate all maintenance agreements MONTICELLO HEALTH SERVICES APRIL 2019 – AUG 2020

Financial Counselor

• Answer High Volume Calls

• Verify insurance for new patients and recurring

• Scan documents to communicate within 2 systems

• Managed patient collections

• Handled referrals for all incoming new patients

• Obtain prior authorization if needed based on insurance needs

• Laid out financial planning for all patients

• Understanding medical terminology

• Adapting to consistent changes and new software

• Coordinate any scheduling for new and recurring patients

• Communicate via email with medical coder for all coding purposes NORTH TEXAS OBGYN FEB. 2018 – MARCH 2019

Front Desk Agent

• Answers high volume of incoming calls

• Routinely helped with insurance verification for patients with other insurance directors

• Managed patient collections

• Patient care for arrival and departure of office

• Expertly collected all paperwork and process payments for office and delivery

• Oversaw specific transitional program to extract files and follow necessary steps to import to our system

• Worked directly with the doctors to help and improve patient care

• Specifically oversaw incoming online appointments requested by new patients

• Travel between two different offices and managed inventory and supplies

• Coordinate and execute patients scheduling

• Copying, scanning and faxing any documents for patient or office

• Understanding medical terminology and education on the female body DECA DENTAL GROUP DEC. 2016 – AUG. 2017

Treatment/Financials Coordinator

• Office operations

• Marketing skills to expand further business growth

• Accurately recorded and collected patient dental and medical information and scanned into patient charts

• Developed treatment plan organization and helped with financial planning

• Scheduling patient appointments and answering incoming calls

• Confirmed patient insurance benefits and checked claim statuses

• Experience with care credit

• Managed invoices and transaction receipts

FIRST CONVENIENCE BANK JULY 2015 – JULY 2016

Supervisor

• Selling various bank & loan products

• Customer service via phones & In-person

• Maintaining any and all loss prevention

• Bank operations

• Marketing skills to expand business growth

• Submitting and accurately recording customer information for possible loan and account approval

• Review and explain loan documentation to customer per policy

• Supervise employees to maximize performance and operational effectiveness EDUCATION

• Lake Dallas High School – 2008 (Diploma)

• PDI Dental Assisting School of UNT

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