Customer Service Sales Manager
Resume:
Judi Sanchez
Sales Manager / Leasing Manager Profile
**********@*****.*** • 847-***-****
LinkedIn • Santa Rosa, CA
Dedicated and innovative professional with extensive experience leading sales, negotiating contracts, and closing deals within real estate sector. Excellent communicator and creative problem-solver with proven success leading high-performing teams through delivery of customer service excellence. Ready to implement robust strategies to ensure success of business development objectives and exceed client expectations. Areas of Expertise
Sales Management
Property Leasing
Team Recruitment
Revenue Generation
Budget Management
Agent Training & Coaching
Client Relationship Management
Performance Management
Office Administration
Quality Assurance
Property Valuations
Marketing Strategies
Professional Experience
Coldwell Banker Libertyville, IL 11/2015 – 7/2021 Sales Manager / Residential Managing Broker
Supervise high-performing team of 85 Realtors. Monitor performance against KPIs and business development objectives. Facilitate training sessions to ensure Agents’ understanding of compliance policies, competitor trends, and effective client engagement. Collaborate on development of marketing materials to boost sales and expand client base.
● Increased agent retention rates through hands-on leadership, team-building activities, and development of positive learning environment.
● Recruited and trained seven of the top 10 highest performing agents at branch, including National Rookie of the Year in 2020.
● Boosted agent count by 15% in 2019 and 20% in 2020.
● Increased agent count by 20% and sales volume by 15% in 2018.
● Led strategic recruitment efforts, onboarding 33 new agents in 2016 and 34 in 2017.
● Identified opportunities to maximize revenue streams, resulting in 194% increase in profit in 2016 and 2% increase in listings taken in 2016 and 2017.
● Boosted sales volume by 7% in 2016.
Remax Suburban Libertyville, IL 08/2013 – 11/2015 Sales Manager / Suburban Managing Broker
Led 58-person team through selling, procurement, and letting of properties. Oversaw team recruitment and training to build high-performing teams. Implemented sales and marketing strategies to promote properties and boost sales. Performed contract negotiations on behalf of clients, prepared real estate paperwork, and conducted home inspections.
● Recruited 12 of the top producing realtor at branch.
● Coordinated complete office remodel to improve efficiencies and create positive working environment.
● Implemented weekly management meetings regionwide to enhance performance and leadership.
● Increase agent count by 20%.
First Class Reality Lake Villa, IL 11/2012 – 08/2013 Sales Manager / Managing Broker
Headed operations for 28-person team in brand new offices. Conducted research into market trends, analyzed competitor prices, and established marketing strategies to boost sales. Negotiated contracts, mentored agents through deal closing, and implemented working policies to guarantee quality.
● Set up escrow accounts in Wisconsin and Illinois.
● Spearheaded event and logistics planning for branch grand-opening event.
● Introduced office payroll system, collaborated on setup of agent websites, and headed design, creation, and distribution of policy manual.
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Keller Williams Premier Lincolnshire, IL 05/2011 – 11/2012 Managing Broker / Team Lead
Led team of 86 agents through real estate operations. Ensured quality of properties, oversaw compliance with working policies, and coordinated delivery of customer service excellence. Monitored team performance and identified opportunities to drive improvements in productivity and efficiency. Developed sales strategies, led negotiations on behalf of clients, and maintained accurate database.
● Increased agent count by 53% and profit by 20%.
● Facilitated effective change management after office relocation. Additional Experience
Director of Relations Remax Suburban Long Grove, IL Managing Broker Century21 Roberts & Andrews Barrington, IL Managing Broker / Team Lead Keller Williams Premier Libertyville, IL Real Estate Sales Associate Baird & Warner Libertyville, IL Professional Training & Certifications
Accredited Buyer’s Representative (ABR) National Association of Realtors (NAR) Certified Distressed Property Expert (CDPE) National Association of Realtors (NAR) Accredited Distressed Property Expert (ADPE) National Association of Realtors (NAR) Certified Agent Mentor Brian Buffini
Licenses
Managing Broker License State of Illinois Illinois Department of Professional Regulation (IDFPR) Illinois Broker License DSPS State of Wisconsin Department of Safety and Professional Services (DSPS ) Wisconsin Salesperson License State of California DRE California Department of Real Estate California Affiliations
Professional Standards Committee Local Board Mainstreet Organization of Realtors Board of Directors McHenry Board McHenry Association of Realtors Committee Member / Chair Citation Committee Mainstreet Organization of Realtors Member President’s Club Baird & Warner
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