AREAS OF EXPERTISE

Solution-Oriented Time Management Communication Skills

Managing Skills Planning Skills Proficient Typist

Creative Writing Customer Service Client Relations

Problem Solving Negotiation Skills Internet Research

Program Coordination Data Analyst Goal Oriented

Attention to Detail Active Listening Planning and Organizing SUMMARY OF CORE QUALIFICATIONS

• Fast fingers on keyboard with abilities to work on more than one windows

• Complete understanding of the different types of chatting modes

• Quick thinker with ability to multi-task

• Customer-focused and self-starter

• Constant leaner with high availability and response

• Excellent interpersonal and communication skills

• Positive attitude and attentive to detail

• Flexible and adaptive to changing technologies, and work environment WORK EXPERIENCE

DOORDASH - JACKSON, MS January 2018 - Present

DASHER

Responsible for delivering food to customers' homes, offices in a timely and prompt manner.

Sort items to deliver according to the delivery route. Pick up the food and deliver it to the customer.

Deals with multiple customers at a time. Deliver food orders from restaurant to door.

Provide customer service to each customer by delivering their orders on time & place special orders as needed.

Work closely with the food vendors and warehouse manager regularly. BLUECROSS BLUE SHIELD OF CALIFORNIA, TTEC – CALIFORNIA. October 2021 – February 2022 CUSTOMER SERVICE AGENT

Hold the highest ethical standards and maintain the valued trust of customers.

Serve the customers through digital (online, mobile & social) & contact centers (phone, email, and correspondence).

Provide customers with convenient ways to provide solutions that meet their inquiries.

Deliver exceptional service to customers by going out of the way to please them.

Provide the first call resolution, while following strict procedures that meet compliance guidelines.

Identify and offer the customers the products and services they need.

Maintain great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.

FAMILY DOLLAR - JACKSON, MS April 2020 - October 2021 ASSISTANT MANAGER

Manage store items and responsible for opening and closing store.

Perform various financial activities such as cash handling, deposit preparation, and payroll.

Examine merchandise to verify that it was correctly priced and displayed.

Manage CRS safety.

Stock and replenish merchandise according to store merchandising layouts.

Clean and organize the store, including the checkout desk and displays. FAMILY DOLLAR - JACKSON, MS February 2018 - October 2018 ASSISTANT MANAGER

Responsible for store operations when the store manager is away.

Supervise cash handling and safety of workers.

In charge of keeping time of all team members.

Clean and sanitize the store and keep everything in order. LaTiffany McCaskill

Dedicated and highly motivated Chat Representative with experience in the industry. Excellent organizational and product skills referral excellent computer skills, time management, customer oriented approach and service, job task planning and organizing in a fast paced setting, strong oral and written communications skills, extreme attention to detail. Enjoy creative problem solving and getting exposure on multiple projects, also creative qualities exercise interpersonal skills by providing quality service, continue learning by engaging with coworkers and staff offer additional contributions. Learn things quickly and have a strong background with computer skills & customer service. I am looking for a remote position to utilize my experience and skills to serve companies.

769-***-****

adq0in@r.postjobfree.com

Jackson, MS 39204

LM

UNIVERSITY OF MISSISSIPPI MEDICAL CENTER September 2014 - February 2018 FOOD SERVICE AIDE/DIET CLERK

Prepare trays for hospital patients, and make sure each patient receives their own dietary needs and restrictions.

Deal directly with hospital patients and visitors, hospital staff of different areas.

Follow proper food handling methods and maintain the correct temperature of all food products.

Deliver patient meals and nourishments to patients.

Clean and sanitize equipment and areas of preparation. POTTERS HOUSE CHILDCARE CENTER February 2014 - September 2014 TEACHER

Maintain daily open communication with parents.

Report any suspect abuse to the supervisor by maintaining confidentiality.

Arrange a classroom environment in accordance with program goals and philosophy.

Maintain a safe and healthy environment for the children.

Inspect and replace damaged or lost materials.

Attend staff meetings.

Keep all appropriate records, attendance, and timesheets.

Meet all applicable regulations as well as any other duties I am needed for. DISCIPLES OF CHRIST MINISTRIES September 2013 - May 2014 CHURCH SECRETARY

Prepare records for the church in an accurate, thorough, up-to-date, and prompt way as possible.

Answer phones took messages and return calls according to the pastor's wishes.

Preserve the records of the church.

Provide service and assistance to the church and others in a punctual, friendly, and courteous manner. UNIVERSITY OF MISSISSIPPI MEDICAL CENTER June 2012 - June 2013 HOUSEKEEPER

Maintain all assigned areas in a clean and sanitary condition.

Clean sinks, showers, and toilets according to prescribed sanitary standards.

Clean mirrors and windows.

Empty and clean trash cans.

Listen and respond to queries and requests.

Ensure adequate stock of cleaning supplies.

Maintain a clean storage area for equipment and supplies.

Observe and report any maintenance issues.

POPEYE'S November 2009 - April 2012

CASHIER

Provide exceptional customer service, through means of efficient, prompt transactions.

Maintain awareness of surroundings and secure cash to minimize loss potential.

Handle related inquiries from customers and colleagues on a daily basis.

Resolve all customer complaints in a professional manner, while prioritizing customer satisfaction. DISCIPLES OF CHRIST MINISTRIES - JACKSON, MS February 2009 - 2010 VOLUNTEER HELP

Responsible for the minutes and records of the church board and committees.

Bible class teacher, ages 3-5.

Maintain rosters of ordained ministers, all other personnel, congregation, etc.

Perform other duties as prescribed in the church bylaws. BURGER KING April 2008 - November 2008

CASHIER

Responsible for processing bank card transactions according to policy and procedures.

Request customer identification for certain receipts and discounts as required.

Calculate references and discounts as well as maintain adequate amounts of change in the drawer.

Assist in cleaning up or keeping merchandise displayed in a proper manner.

Perform and balance cash drawer and receipts as well as document discrepancies. FUTURE KIDS ACADEMY - JACKSON, MS April 2008 to April 2008 VOLUNTEER TEACHER

Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.

Attend to children's basic needs by feeding them, dressing them, and changing them.

Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

Establish and enforce rules for behavior and procedures for maintaining order.

Read books to entire classes or to a small group.

Observe and evaluate children's performances, behavior, social development, and physical health.

Enforce all administration policies and rules governing students.

Plan and supervise class projects, field trips, visits, guests, or other experimental activities and guide students in learning from those activities.

EDUCATION

Graduated High school Hinds Community College

2010

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