Customer Service Administrative Secretary

LET'S TALK!

Telephone: 470-***-****

Email:

**************@*****.***

Cumming, GA 30028

SKILLS

Communication -written and verbal

Prioritization and problem-solving

Organization and planning

Research and analysis

Attention to detail

Phone Etiquette

Emotional Intelligence

Teamwork and delegation

Management and training

Flexibility and efficiency

Discretion and judgment

Patience

Resourcefulness

Anticipates needs

Creative and positive

EXPERTISE

Microsoft Word, Excel, Outlook,

Powerpoint, SharePoint

Database management

Home Design Sales, blueprints

Proficiency Home Design

Software; AutoCAD, FloorPlanner

Accurate data entry

Inventory and supply management

Editing and Proofreading

Billing and record-keeping

Business knowledge

Maintained an average typing

speed of 65 WPM

Awarded "Employee of the Year

2016,” owing to excellent work

ethics and 5-star customer

feedback.

ACCOMPLISHMENTS

Varnes Renovation Tallapoosa, GA

Administrative Secretary/ Home Designer Sales 01/2010-01/2021 Burgess Heating and Air, LLC. Safety Harbor, FL

Receptionist / Customer Service Satisfaction Rep. 08/01/06 - 04/01/09 Managed multiple tasks and met time-sensitive deadlines. Managed multi-line phone system directing individuals to personnel and providing general information. Provided clerical support to company employees by copying, faxing and filling documents. Supported various administrative duties by proofreading, transcribing and invoicing. Generated reports and typed letters in Word and prepared PowerPoint presentations. Coordinated travel arrangements by booking airfare, hotel and ground transportation Directed dispatching, routing and tracking of 5 fleet vehicles, EDUCATION

Delivered top-notch administrative support to office staff, promoting excellence in office operations. Created and updated physical records and files to maintain current, accurate and compliant documentation Improved customer satisfaction scores through application of conflict resolution and problem-solving skills. Enhanced projects with schedules, coordinated documents and organized resources to support demands Managed costs and billing, resolved financial discrepancies effectively through or using CRM softtware. Hired, managed, and trained staff, established goals, conducted reviews and administered salaries for staff. Sustained continuous improvement by implementing customer interface management systems through telephone communication,email marketing, live chat services and social media. Provided guidance on kitchen, bath, bedroom, lighting, closet, storage designing/floorplans as well as products including cabinets, vanities, backsplashes, countertop, hardware, flooring, lighting, faucets, paint, trim etc. Generated project estimate, invoice and purchase orders with accuracy and maintained detailed written notes and communication logs related to projects

Anticipating and informing clients of additional features which may be of use to them. Giving careful consideration to the placement of water and electrical systems to ensure safety. Cracker Barrell Old Country Store Bremen, Douglasville, Snellville, GA Shift Leader, Server Trainer, Grill Cook, Host 11/01/2011-11/01/2019 Managed employee mistakes to decrease overall waste 10% Managed team of 100 employees, overseeing hiring, training, and professional growth of employees, Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives. Discussed proper procedures for requesting identification and provided practice opportunities to trainee Fostered positive environment of learning to support and develop liability proficient certified servers to limit Trained and mentored 100 new personnel hired to fulfill various roles. Engaged with guests offering menu information, providing suggestions, showing genuine appreciation Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets

Courtney Jacobs

ADMINISTRATIVE SECRETARY

CUSTOMER SERVICE MANAGER

SOCIAL MEDIA MANAGER

MARKETING ASSOCIATE

Organized and dedicated Administrative Office Manager with proven track record of providing exceptional customer service in fast- paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Highly self-motivated work ethic to perform effectively and efficiently in independent or team environments. Resourceful and experienced offering expertise in customer service, travel coordination, Quickbooks, Microsoft Office, Adobe and file management. Attentive and personable employee bringing 10+ years of strong work history in document management, process improvement and anticipation of professional needs. Responsible, punctual and productive asset to any reputable company willing to grow professionally and become successful providing loyalty, gratitude and respect. PROFESSIONAL SUMMARY

Strayer University Associate's Degree Business Administration Douglasville, GA. Begin Date: 08/2008 Focus: Professional development in Human Resources

*Not completed: 4 courses away from completion

Relevant Coursework Completed: Microsoft Office & Accouting, Professional Development in Data Administration, Transscription

Highest Level of Education completed: High School Diploma - 2005 WORK BACKGROUND

Contact this candidate