Leasing Associate Customer Service

KATHRYN CHRISTIE

North Highlands, CA ***** 916-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Full-time environmental conservation student, who has not been able to gain the hands-on training with equipment, experiments and learning in the field that is normally done in a school atmosphere, with the exception of these past two years. I am looking to get hands-on training and experience with a professional company that is willing to train. My background consists of customer service, sales and property management for 25+ years but I am eager to learn a new trade and industry. SKILLS

• General Office Duties

• Microsoft Office

• Logistics

• Inventory

• Customer Service

• Sales

• Document scanning

• Data entry

WORK HISTORY

Community Manager, 9/2020 – 2/2022

BoaVida Communities – North Highlands, CA

• Create prospective resident file and ensure all required documents are in file prior to processing the application/s by checking the credit report, prepare and go over lease with new resident

• Handle resident retention – complaints, 7-day notice-being out of compliance and maintenance requests

• Test well water for chlorine levels and record them for the lab Food Server, 7/2019 – 2/2020

Buffalo Wild Wings – Citrus Heights, CA

• Greet guests with a smile

• Cash handling, POS transactions

• Deliver guests their drinks and food order promptly

• Make sure guests leave with a smile and they look forward to coming back Security, 12/2015 to 8/2018

SAFE – Superbowl 50, Elite Services - San Francisco 49ers, Sacramento Kings

• Walk property – Inside/Outside, check guests & law enforcement entering stadium, on-field guard for football games, ingress & egress

KATHRYN CHRISTIE

North Highlands, CA 95660 916-***-**** *******@*****.*** Leasing Associate, 10/2016 to 4/2019

Cambridge Real Estate Services – Sacramento, CA

• Greet and tour prospective clients to rent apartment/homes. Collect application, deposit and rent payments

• Take and respond to phone calls and email inquiries. Help clients to visualize living in the community

• Handle resident retention - complaints and maintenance work orders

• Assist with lease renewals, appointments and contract signatures. Helped to maximize occupancy and leased percentages from 85% - 98%

Driver, 8/2018 to 1/2019

Express Personnel – Sacramento, CA

• Met up for team driver roll call at auto auction, then drive multiple vehicles being sold for auction that day through the auctioning bay while being auctioned off

• All types of vehicles driven, automatic and manuals, new/old sports cars, luxury, standard 4-door, lifted 4x4 trucks, fleet vehicles – vans and trucks

Leasing Associate, 04/2016 to 10/2016

Renoir Staffing, LLC – Folsom, CA

• Assist perspective & current residents, maintenance requests, credit checks, collect rent/deposit/app fees, prepare leases, move-in inspections, help properties to increase occupancy rate Leasing Concierge, 02/2015 to 03/2016

Tricon American Homes – Folsom, CA

• Answer 60-90 calls daily, set tour appointments for prospective residents

• Assist current residents with accounting and leasing questions and/or issues

• Assist residents with maintenance troubleshooting and work orders EDUCATION

AA Degree: Environmental Conservation, In Progress until December 2022, Property Management Certificate, 2006

American River College – Sacramento, CA

California Food Handlers Card: 2019

AA Degree: Business Administration, 2008

MTI Business College - Sacramento, CA

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