Revenue Manager Billing Coordinator
Resume:
PATRICK JACQUES
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WORK HISTORY
Wilson Sonsini Goodrich & Rosati (Austin, TX)
Account Manager April 2020 – March 2022
Billing Services Representative March 2019 – March 2020
Manage revenue of accounts portfolio across billing, e-billing, collections, accruals / budgeting, and client service and attorney team engagement
Research, identify and take necessary steps to resolve obstacles to prompt, high quality billing that is compliant with client billing guidelines, and to reduce the length of revenue cycle for target accounts
Negotiate special payment arrangements and timely follow-up according to established schedule in line with the Financial Policies of the Firm
Provide commercial analysis, insight and advice to attorney teams and assigned partners regarding client service, and financial performance in terms of client revenue and realization
Norton Rose Fulbright US (Austin, TX) April 2018 – March 2019
Billing specialist
White & Case LLP (Brussels, Belgium and New York City, NY) June 2004 – July 2016
Billing Coordinator/Collections Specialist/
Key Account Revenue Manager/Consultant
Key Account Revenue Manager/Consultant
Researching and analyzing cases previously handled by the firm to assist attorneys in their effort to negotiate and provide clients with robust fee estimates
Conducting matters profitability analysis to estimate matters pre and post distribution profitability
Providing pricing analysis in connection with annual rate reviews and client proposals
Reporting to management on financial performances across matters and attorneys for clients classified by the firm as ‘Key Client’
Client main point of contact for billing and collection related inquiries
Addressing clients’ inquiries regarding budget variances, yearly billing rate increases, new timekeepers’ involvement, etc.
Collections
Preparing monthly collection targets in consultation with billing attorneys
Monitoring and updating management on status of collection efforts
Monitoring aging AR balances
Identifying, pursuing, or escalating problematic and delinquent accounts
Investigating collection issues
Discussing best course of action with billing partners on aging AR balances
Contacting clients directly to resolve billing and collection issues
·Drafting sensitive correspondence to clients on partners behalf to resolve billing and collection disputes
Billing
·Monthly generation, review, and distribution of proformas/pre-bills, coordinating preparation, finalization, issuance and posting of paper and electronic invoices (500 to 1000 bills/month) in consultation with billing attorneys, ensuring invoices comply with clients’ requirements/guidelines, and internal billing policies
·Implementing edits, write-offs, transfers, and adjustments of time and cost entries as instructed by billing attorneys in line with firm billing policies
·E-billing: preparing, reviewing, editing, finalizing and submitting Ledes files via web-based e-billing applications such as Tymetrix 360, Collaborati, Serengeti, Datacert (ShareDoc), CounselLink, etc.; monitoring status of invoices, addressing invoice rejections, entering budgets, setting up matter profiles, etc.
·Preparing monthly billing targets in consultation with billing attorneys
·Monitoring and updating management on status of billings
·Monitoring aging WIP balances
·Coordinating billing process between internal offices for cross-border matters
·Partner/Client/Matter profitability analysis and reporting
·Periodically reviewing aging AR and WIP balances
·Training billing staff
Education
·MA Advanced Management Studies, Vrije Universiteit Brussel (Brussels, Belgium)
·BA Business Economics, Vesalius College (Brussels Belgium)
Systems and Applications
·Microsoft Excel, Microsoft Word, Microsoft Outlook, SPSS (statistics software)
·Elite Enterprise, Elite 3E, SAP (Law Firm module), Aderant, Aderant Expert
·E-billing platform: Tymetrix 360, Datacert, Collaborati, Serengeti, DataCert (ShareDoc), CounselLink, Legal Tracker, MyFileGateway, etc.
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