Operations and Leadership professional

Robert Christensen

**********@*****.***

www.linkedin.com/in/robert-christensen-23316014

Henderson, Nevada 949-***-****

Summary

*** Career experience includes multi-site DC responsibility at 3 fortune 500 companies ***

Highly recognized, goal-driven supply chain and logistics professional with vast experience in strategic planning, execution and proficient implementation of new facilities and distribution centers. Demonstrated leader with expertise in applying tactical & dynamic strategies for operations and new business development.

Adept at developing, analyzing and monitoring KPI’s for improving operational performance utilizing knowledge, Six Sigma methodologies/tools and staff engagement. Intimately accustomed to developing world class logistics facilities and processes to consistently exceed customer expectations while integrating supply chain improvements that often challenge operations. Demonstrated “hands-on leadership” with track record of recruiting, engaging, motivating, and developing staff to perform at their highest potential levels. Proven expertise in generating safety programs focused on leadership, commitment, culture, and compliance.

Areas of Expertise

•Operations Mgmt. & Leadership

•Facility Development/Start-up

•KPI Management & Data Analytics

•Standard Work & Processes

•Mentoring & Career Pathing

•Project Management

•Executive Communication

•Strategy Development

•Continuous Improvement

•Customer Service

•UAT & IT Systems Rollouts

•Inventory & Supply Chain Mgmt.

•Budget Management

•Multi-site DC Management

•Workplace Engagement

Key Accomplishments

●Implemented cradle to grave “hands-on” development for building aftersales infrastructure to support new multi- brand Asian vehicle introductions into the North American market in a 2 year effort.

●Managed and executed 409K square foot logistics facility from initial construction to operational start-up in six months; managed all leadership and hourly recruiting, implementation and roll out of new SAP systems while achieving a program budget savings of $2.3M below plan.

●Established alternative work shift schedule to satisfy California law to maintain inbound inventory flow on weekends; launched as Six Sigma project, service level improvements and inventory reduction lead times saved $4.7M annually and was adopted by various facilities in network as best practice.

●Planned & executed 10+ highly successful start-ups with largest being a 1.2M square foot global work tools facility in Waco-TX and implemented 5 additional internal businesses which generated $6.4M annual savings

●Achieved consecutive 3-year injury free work environment record over a 5-year period.

●Introduced new innovative bumper facia packaging which slashed outbound damages by approximately $151K or 37% year-over-year in collaboration with logistics and quality control teams.

●Developed a sophisticated hourly headcount forecasting tool in collaboration with Senior Data Analyst; adopted for standardized global use.

●Created inbound volume smoothing and container prioritization tool in conjunction with Logistics and Supply teams yielding monthly savings of approximately $225K among 9 US parts distribution facilities.

Career Experience

Sr. Leader, Program Development & Implementations, Parts Op’s HAAH Auto Holdings Inc., Irvine, CA 2019 – 2021

“Hands-on development” of parts operations aftersales infrastructure and project masterplan in preparation for supporting new multi-brand vehicle entries into the North & Central American markets.

Formulated 5-year service parts distribution network strategy to provide industry leading dealer service throughout North America including optimal locations for single point entry hub and satellite facilities.

Developed detailed facility layout to support multiple brands and built capacity planning model for 5-year parts growth. Created specific equipment outline in preparation for RFQ.

Designed parts transportation & logistics strategy, modeling volumes, customer delivery standards and estimated costs.

Worked closely with two overseas OEM partners to develop an efficient integrated parts supply chain strategy & process for spare parts entering the US utilizing a US single point entry facility with push deployment to fast moving satellites.

Provided subject matter expertise in IT for all systems functionality requirements related to logistics, inventory & distribution for blueprinting and systems implementation

Incorporated dealer parts policies; namely Parts Operations Guide and Terms and Conditions by utilizing industry leading benchmark data into plan.

Designed and executed staffing plan stating job descriptions for all parts distribution, supply, dealer support stances, and transportation.

Managed import compliance, HTS, parts classifications, and MSDS.

Assumed additional responsibility for vehicle logistics, import/export as well as domestic movements throughout the US for dealer shows and events.

Project Manager, New Business Op’s, ASSURED LOGISTICS ENTERPRISE, Valencia, CA 2018 – 2019

Short-term PT role with ALE in advance of HAAH Automotive Holdings start-up (3/19)

Developed SOP's and safety template for cargo preparation, loading and unloading

Preparation of staff training materials for new employees

Assisted in the development of marketing materials and website

Assisted in retrofitting several mobile vehicles with special purpose equipment

Participated in preparation of new business proposals

Sr. Manager, PDC Operations HQ, Hyundai Mobis Parts America, Fountain Valley, CA 2016 – 2017

Managed PDC network performance which provided superior customer service to 1500+ Kia and Hyundai dealerships across the United States. Collaborated with headquarter stakeholders to provide support and direction to nine parts distribution centers by managing, tracking and improving KPI’s in coordination with data analysts and facility leadership.

Prepared key metric updates and provided operational status in executive staff meetings with the CEO and other leaders each morning.

Acted as primary liaison between HQ divisions and operations for coordination and execution of activities.

Key spokesperson representing op’s during quarterly business reviews with Hyundai and Kia brand executives.

Expanded analytics team from 2 to 4 people to improve data mining capabilities and reporting.

Logistics & Distribution Center Manager, Cat Logistics / Caterpillar Inc. 2004 – 2016

Over 12-year period, managed four (4) different parts distribution site locations in the US ranging from 150K to 1.2M square feet. Throughout this time, approached by Caterpillar Leadership based on past experience & successes to lead these roles due to complexities and unique operational challenges.

Key responsibilities in addition to unique challenges include:

Overall leadership, vision, communication, and strategy to achieve world class service to customers.

KPI & goal development, self-funding gain share incentive development and administration

Top down leadership focus on safety importance, implementation of programs and nurturing cultural mindset

S&OP, capital budgeting and management/ownership of overall P&L opportunities and risks.

Employee engagement, staff development, career pathing and promoting management consistency.

Six Sigma Lean deployment, DMAIC methodologies & related tools, annual project portfolio roadmaps, standard process & audits, continuous improvement initiatives, rapid improvement workshops, and personal involvement

Facility health, capacity planning and network best practices implementation

Accomplishments

Implemented self-funding hourly gain share incentive and communication program focused on improving quality, velocity and LPH cost goals; reduced variable labor costs through productivity gains translating to hourly associate headcount reduction from 120 to 94 over 2 years.

Executed standalone 409k sf parts distribution facility in record 6-month period from initial construction to first receipt and Included all recruiting and training, equipment installation, and configuration/rollout of new SAP systems.

Consistently achieved annual operating budgets through meticulous review of variable and period expenses monthly. Trend reports were created, areas of concern were discussed among the leadership team, plans developed & executed to bring expense categories back in line.

Boosted engagement scores for Leadership to above 96% for 4 consecutive years utilizing bi-annual pulse surveys and action planning improvement workshops to solicit feedback on employee concerns.

Introduced centralized 1.2M square foot facility in Waco, Tx, for worldwide distribution of Caterpillar Work Tools while implementing 3-year plan to maximize fixed overhead by adding 5 additional internal businesses resulting in $6.4M savings to the enterprise.

Facilitated team recruitment for design and installation of backhoe assembly area to support North American Logistics Node; accomplished record breaking 320 backhoes processed and loaded in one month.

Refer to LinkedIn profile (link above) for additional detail on accomplishments for all positions

Additional Experience

Implementation Mgr, Caterpillar Logistics, Irvine CA National Mgr, PDC Network Operations, Mazda North American Operations, Irvine CA National Manager, Parts Transportation & Logistics, Mazda North American Operations, Irvine CA

Professional Training

Six Sigma Green Belt and Project Sponsor Certification Rapid Improvement Workshops Co-facilitator

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