Operations Manager & Excellence

WALAA JAMAL

Operations Management & Excellence

+966-********* *****.*****@*******.***

Riyadh, Saudi Arabia

CORE

COMPETENCIES

• Target Operating Model

(TOM)

• Organizational Design &

Restructuring

• Shared Services

Optimization &

Management

• Change Management &

Adoption

• Corporate Governance

(COSO/ISO)

• PMO Setup & Governance

(PMBOK)

• Digital Transformation

Strategy

• Stakeholder & SLA

Management

• Vision 2030 Strategic

Alignment

• Operational Excellence

(Lean/Kaizen)

INDUSTRY EXPERTISE

• Retail

• Construction & Contracting

• Maintenance

• Professional Services & Consulting

Companies

EXECUTIVE PROFILE

Visionary Executive Leader with 18+ years of expertise in Operational Excellence, Strategic Transformation, and Corporate Governance. Proven track record in aligning organizational objectives with Saudi Vision 2030, driving digital transformation, and optimizing multi-sector portfolios. Expert in building scalable organizational structures, enhancing quality assurance, and leading high-performance teams to deliver sustainable growth and market leadership.

PROFESSIONAL EXPERIENCE

Chief Operating Officer - Portfolio Level

JSAAS Group Companies Construction &

Contracting, Manufacturing & Professional Services May 2023 - Present

Some of Key Achievements:

• Designed and implemented a Target Operating Model (TOM) for shared services, centralizing support functions (HR, IT, Procurement) to drive operational synergy and cost rationalization.

• Implemented an Integrated Management System (IMS) covering multiple ISO modules, embedding a culture of continuous improvement and audit readiness.

• Led the strategic transition of the group to international quality standards, establishing a Center of Excellence (CoE) for operational best practices.

• Developed a comprehensive Strategic Roadmap and KPI framework, aligning business unit performance with corporate objectives and financial targets.

• Spearheaded digital transformation initiatives, overseeing the adoption of enterprise systems to enhance data visibility and decision-making capabilities. PMO Manager

Bussma Company and Partners for Valuation

Professional Services Consultancy

Jul 2019 - Jul 2023

Some of Key Achievements:

• Architected a centralized PMO framework based on PMBOK standards, establishing robust governance, stage-gate processes, and standardized reporting for all projects.

• Established a remote data analytics hub in Egypt to expand operational capacity, optimizing cost structures while ensuring full compliance with local data sovereignty regulations.

• Directed the IPO readiness program for the Saudi Parallel Market (Nomu) listing, ensuring full compliance with CMA regulations and corporate governance codes.

• Managed high-level stakeholder relationships with government bodies and accreditation agencies, securing critical classifications and credit ratings. Sales & Operation Manager

LSH Holding (Al Homaizi Group) Retail Operations Brands: Destination Maternity (US), Franklin & Marshall (Italy) Sep 2016 - Sep 2017

Some of Key Achievements:

• Managed operations for Destination Maternity and Franklin & Marshall brands across KSA, leading a team of over 100 staff to achieve sales targets and operational excellence.

• Developed and executed business plans, including cost control, sales drivers, and budget planning, to drive profitability and growth.

• Fostered a culture of continuous improvement and people development, ensuring optimal staffing and succession planning.

WALAA JAMAL

Operations Management & Excellence

+966-********* *****.*****@*******.***

Riyadh, Saudi Arabia

EDUCATION

Bachelor of English Language &

Literature

Al_Albait University - Jordan

2006

CERTIFICATIONS

CERTIFIED ISO AUDITOR

(INTEGRATED SYSTEM

INTERNAL AUDITOR)

from CIA

REGISTERED QUALITY

AMBASSADOR

from SASO

SECURITY

CERTIFICATION

from USF

PERSONAL DETAILS

Nationality: Jordanian

DOB: Nov 1984

LANGUAGES

Arabic: Native

English: Fluent

Sales & Operation Area Manager

Alshaya Int’l Trading Company Retail Operations

Brand: River Island (UK)

Apr 2015 - Sep 2016

Some of Key Achievements:

• Oversaw operations for the River Island brand across KSA, achieving the highest quality compliance scores across the region through rigorous audit standards.

• Devised a category-specific sales strategy that drove significant revenue growth in Kids and Menswear, while optimizing profitability in Womenswear and Accessories through focused merchandising.

• Drove profitability through effective cost control, loss reduction strategies, and financial analysis.

Sales & Operation Area Manager

Fawaz Alhokair Int’l Group Retail Operations

Brands: Eclipse (Malaysia), Lipsy (UK), Quiz (UK), Monsoon Accessorize (UK)

Apr 2013 - Jan 2015

Some of Key Achievements:

• Conducted a comprehensive location analysis for 3 brands across KSA, executing a strategic portfolio optimization plan to close underperforming branches and open in high-footfall locations, significantly reducing losses.

• Pioneered the sector's first comprehensive Nationalization Transformation Plan, achieving top-tier Saudization ratios while maintaining operational excellence.

• Led extensive training programs on brand identity and customer support excellence, enhancing service quality and brand alignment.

Area Sales Manager

Oriflame Natural Swedish Cosmetics Retail

Operations

Nov 2006 - Apr 2013

Some of Key Achievements:

• Managed 20 senior directors’ accounts and served as the director for foreigner clients, driving sales and customer satisfaction.

• Provided training on customer service and selling methods to enhance team performance.

• Assisted the General Manager with various tasks, including company induction, product training, and event management.

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