Customer Service Receptionist

Damaris Khakasa Shimwati,

P.o Box ***** -*****,

Nairobi.

Tel: +254-***-***-***

E-mail: *********@*****.***

CAREER OBJECTIVE

To work where I can utilize my knowledge and recently acquired experience as well as further my professional development while working.

PERSONAL STATEMENT

I am a hardworking, obedient, honest and trustworthy lady. I am also a team player who is flexible with a lot of interest to learn and above all I am God fearing. AREAS OF EXPERTISE

CASHIERING

• Calculating costs without error.

• Able to use modern computer equipment.

• Aware of shift opening and closing procedures.

KITCHEN

• Fully aware of kitchen hygiene and cleaning procedures.

• Good time management.

• Food production with balancing the meal on mind. SERVICE AREA

• Cleaning of the service area and the furniture.

• Skirting the table and decorating.

• Table setting.

• Changing dirty table linen.

• Service of food and beverages.

• Clearing cutlery and crockery.

LAUNDRY

• Proper laundry procedures.

• Ironing of different garments.

• Folding garment correctly.

HOUSEKEEPING

• Proper cleaning procedures of different rooms and arranging them in accordance to the use.

• Proper use of soap and detergent.

PERSONAL

• Computer skills; Windows 10/11 operating system, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.

• Exemplary leadership skills.

• Excellent customer service focus.

• Extremely organized with a high level of attention to details.

• Effective communication skills, both oral and written.

• Ability to learn new tasks quickly.

• Able to work with little or no supervision.

• Self-training on Human Resource Management.

EDUCATION

January 2018- Date Self-training on Human Resource Management. May 2011- May 2013 Certificate in Hospitality (Distinction) Tewa Training Center.

February 2005-November 2008 Kenya Certificate of Secondary Education. (C Plain) Butere Girls’ High School.

January1997-November 2004 Kenya Certificate of Primary Education. (361 marks) Mumias Complex Primary School.

EMPLOYMENT HISTORY

May 2011- December 2012 JAHAZI CONFERENCE CENTER (Part time training)

• Kitchen department.

• Service department.

• Laundry and Housekeeping departments.

January2013- April2013 MOMBASA BEACH HOTEL (Internship)

• Food and beverage production.

• Food and beverage service.

• Stores and control.

• Housekeeping and laundry.

August2013- Dec’ 2013 EMPOROR SCHOOL OF HOSPITALITY (Tutor)

• Tutored Culinary (Theory and practical).

• Tutored Restaurant services.

• Tutored cake baking and decoration.

February2014-Dec’ 2014 INNSCOR KENYA LIMITED (Cashier)

• Sales control.

January2015-May 2015 STRATHMORE SCHOOL CATERING (Employee)

• Food service.

• Housekeeping.

• Stewarding.

November-Jan’ 2016 DEEPWEST RESORT (Receptionist)

• Check in guests.

• Check out guests.

• Receive payment.

• Answer any guests’ queries.

October2016- Date PARTNERSHIP (Baker)

• Bake cakes.

• Make samosas on order.

May 2021 to Date HEAD CHEF FORESIGHT ACADEMY

Menu planning.

Food wastage control.

Requesting for food items and kitchen equipment.

Ensuring timely food preparation is done.

Maintain proper kitchen hygiene.

Ensuring the food produced is of quality standards. HOBBIES

• Cooking.

• Travelling.

• Listening to music.

REFEREES

1. Ms. Sally Githinji

Tewa Training Center

P.o Box 69- 80109

Mtwapa

Cell: +254-******-***

2. Meche Goya

Cateress

Samara Catering Unit

Kianda School

Cell: +254-*********

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