LAVINIA ANNA-LIISA HAUWANGA

PERSONAL SUMMARY

M. +264*********

I am a graduate from the Namibia University and Science and Technology and hold

E: adq0ft@r.postjobfree.com an Honors Degree in Logistics and Supply Chain Management obtained in April

adq0ft@r.postjobfree.com 2018. I enjoy working on my own initiative or in a team. I am a skilled and

Linkedin: Linkedin.com/in/Lavinia- experienced consultant exposed to a fast scope of sales and services related

hauwanga-9820987b duties. I have good knowledge of the financial industry working practices. I am a

highly motivated individual who is eager to learn new aspects of life. Flexibility and

adaptability are key strengths that I possess.

PERSONAL DETAILS

Gender: Female

EXPERIENCE

DOB: 21/06/1989

Employer: First National Bank of Namibia

Marital Status: Single

01 April 2017 to present

Driver’s license: Learners

Sales and Service Consultant/Multi Skilled Consultant

Linguistic Proficiency:

• Opening of new personal and business accounts according to laid down

English, Afrikaans and Oshiwambo.

rules and guidelines.

• Tracking, controlling, and influencing sales activities with the aim to

EDUCATION

achieve previously determined sales targets

1.Status :( Obtained) Grade 12

• Maximizing cross selling opportunities and strengthening client

Certificate -Ella Du Plessis High

relationships.

School 2010.

• Suggesting effective ways through which the bank can promote its

2. Status: (Obtained) Bachelor’s

products and services and promote customer satisfaction.

Degree in Logistics and Supply Chain

• Participating in marketing and awareness campaigns for the bank to

Management-Namibia’s University

create a large customer base.

of Science and Technology 2015.

• Migrating of accounts from transactional to Self Service

3. Status: (Obtained) Honors Degree

• Continuously updating my skills by participating in professional training

in Logistics and Supply Chain

and going for courses as instructed by management

Management-Namibia ‘s University

• Offering credit facilities (Credit cards, overdrafts, personal loans)

of Science and Technology 2018.

• Retaining of existing customers.

REFERENCES Employer: First National Bank of Namibia

1.Bernice De Wee -Team Leader at 05 April 2016 to 31 March 2017

FNB Windhoek Main Branch Collection counter Official /Enquiries Official

Cellphone:081******* • Enquiry related duties. Solving customer queries

2.Tertu Haukongo

• Improving customers’ banking experience by ensuring that the customers

are attended to promptly and all their queries are resolved without delay.

Sales and Service Coordinator at FNB • Providing customers with excellent service by ensuring that they are

Main Branch. served promptly, understanding their needs, and processing their

Cellphone:081******* requests.

3.Anna Efraim

Senior Administration Officer Employer: Ministry of Justice

Ministry of Justice 14 July 2014 to 03 October 2014

Telephone:062******* Transport Intern

• Issuing of vehicles and petrol cards

• Vehicle inspection

• Ensuring that vehicles are returned on time

SKILLS

• I have good oral and Written Communication Skills

• Excellent customer service

• Teamwork player

• Computer user skills (Microsoft Word, Excel, Access and Power Point

Contact this candidate