Customer Service Representative
Resume:
LAVINIA ANNA-LIISA HAUWANGA
PERSONAL SUMMARY
I am a graduate from the Namibia University and Science and Technology and hold
E: *********@**********.***.** an Honors Degree in Logistics and Supply Chain Management obtained in April
***************@*****.*** 2018. I enjoy working on my own initiative or in a team. I am a skilled and
Linkedin: Linkedin.com/in/Lavinia- experienced consultant exposed to a fast scope of sales and services related
hauwanga-9820987b duties. I have good knowledge of the financial industry working practices. I am a
highly motivated individual who is eager to learn new aspects of life. Flexibility and
adaptability are key strengths that I possess.
PERSONAL DETAILS
Gender: Female
EXPERIENCE
DOB: 21/06/1989
Employer: First National Bank of Namibia
Marital Status: Single
01 April 2017 to present
Driver’s license: Learners
Sales and Service Consultant/Multi Skilled Consultant
Linguistic Proficiency:
• Opening of new personal and business accounts according to laid down
English, Afrikaans and Oshiwambo.
rules and guidelines.
• Tracking, controlling, and influencing sales activities with the aim to
EDUCATION
achieve previously determined sales targets
1.Status :( Obtained) Grade 12
• Maximizing cross selling opportunities and strengthening client
Certificate -Ella Du Plessis High
relationships.
School 2010.
• Suggesting effective ways through which the bank can promote its
2. Status: (Obtained) Bachelor’s
products and services and promote customer satisfaction.
Degree in Logistics and Supply Chain
• Participating in marketing and awareness campaigns for the bank to
Management-Namibia’s University
create a large customer base.
of Science and Technology 2015.
• Migrating of accounts from transactional to Self Service
3. Status: (Obtained) Honors Degree
• Continuously updating my skills by participating in professional training
in Logistics and Supply Chain
and going for courses as instructed by management
Management-Namibia ‘s University
• Offering credit facilities (Credit cards, overdrafts, personal loans)
of Science and Technology 2018.
• Retaining of existing customers.
REFERENCES Employer: First National Bank of Namibia
1.Bernice De Wee -Team Leader at 05 April 2016 to 31 March 2017
FNB Windhoek Main Branch Collection counter Official /Enquiries Official
Cellphone:081******* • Enquiry related duties. Solving customer queries
2.Tertu Haukongo
• Improving customers’ banking experience by ensuring that the customers
are attended to promptly and all their queries are resolved without delay.
Sales and Service Coordinator at FNB • Providing customers with excellent service by ensuring that they are
Main Branch. served promptly, understanding their needs, and processing their
Cellphone:081******* requests.
3.Anna Efraim
Senior Administration Officer Employer: Ministry of Justice
Ministry of Justice 14 July 2014 to 03 October 2014
Telephone:062******* Transport Intern
• Issuing of vehicles and petrol cards
• Vehicle inspection
• Ensuring that vehicles are returned on time
SKILLS
• I have good oral and Written Communication Skills
• Excellent customer service
• Teamwork player
• Computer user skills (Microsoft Word, Excel, Access and Power Point
Contact this candidate