Customer Service Support
Resume:
KANYIAH HUNT
**** ********* ** ****** ** ***** · 229-***-****
***********@*****.***
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EXPERIENCE
MARCH 2018 – MARCH 2020
KFC TEAM WORKER, kfc
Documented daily production data and updated logs and schedules with current information.
Kept equipment working properly through regular inspections and maintenance.
Restocked supplies to keep teams productive.
Engaged with customers while completing cash register transactions.
Balanced cash drawer at beginning and end of each shift.
Maintained clean, organized, and well-stocked checkout areas.
Trained new retail team members in customer service and company policies.
Gave customers information about upcoming promotions and available items
MARCH 2020 – JANUARY 2021
DAYCARE ASSISTANT, MISS DAISY’S DARLINGS DAYCARE
Planned or guided developmentally appropriate activities to build skills and encourage exploration.
Cleaned and sanitized all play areas, surfaces, and toys to prevent germ spread.
Supervised children and redirected inappropriate behavior.
Fostered safe and welcoming environment, proactively addressing safety hazards to minimize risks.
Communicated openly and appropriately to build positive rapport with all children, parents, and staff.
Helped serve and supervise children during meal times.
Maintained records for attendance, behavior, and other activity in alignment with facility requirements.
Assisted school-aged children with instructional plans for homework.
Distributed supplies and materials for crafts and activities.
Supervised children in lunchroom and on playground.
Supervised children and participated with children in activities.
JANUARY 2021– SEPTEMBER 2021
PARAPROFESSIONAL, omega elementary school
Helped supervising teacher manage classroom and implement lesson plans.
Instructed small groups in concepts and specific techniques outlined in lesson plans.
Assisted students struggling with class materials by mentoring individually and helping with specific problems.
Responded to emergencies with calm, levelheaded approaches to de-escalate and calm students.
Improved student support by building positive relationships between parents, administrators, and teaching staff.
Maximized instructional time by supporting students.
Supported teachers by completing assigned tasks.
Supported needs of special education students with one-on-one care, alternative testing, and group assistance.
Contributed ideas for improving work processes.
Built strong relationships with students, staff and parents.
OCTOBER 2021- CURRENTLY WORK HERE
FIS AGENT, Virtual Work At Home Job
Authenticate customers
Speak to customers about accounts
PPRO
Communication Skills
Answer inbound calls in a timely and friendly manner
Evaluate problems and complaints of the callers and provide proper solutions to them
Research needed information using available resources
Process orders, forms, and applications
Route calls to other team members whenever needed
Make relevant notes from customer interactions
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer call
Identify and escalate issues to supervisors
Ensure customer satisfaction and provide professional customer support.
Keeping records of customer interactions, transactions, comments, and complaints.
EDUCATION
MAY 2019
HIGH SCHOOL DIPLOMA, tift county high school
JULY 2022
ASSOICIATE IN APPLIED SCIENCE/ EARLY CHILDHOOD EDUCATION, Southern regional technical college
Special Award: Certificate of Achievement Presented to Kanyiah Hunt In Recognition of Academic Excellence and being named to the President's List of Southern Regional Technical College
SKILLS
Classroom management
Time management
Organization
Multitasking
Microsoft word
Recordkeeping
Coordination
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