Mark Woon Sam

****Beacon Drive

Coquitlam, B.C.

V3C 3W7

Telephone 604-***-****

Mobile 778-***-****

Email – adq0f4@r.postjobfree.com

Qualifications

Solutions-focused, Senior Technical/Business/Support Analyst with broad-based experience and hands-on skill in the successful implementation and maintenance of Financial ERP Systems. Proven ability to analyze business requirements to identify deficiencies and potential opportunities and to develop innovative solutions. Successfully managed projects related to the implementation of ERP systems and IT infrastructure projects. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

TechnicalSkills

PMI – CAPM, ACCA – CAT, SQL

Professional Experience

Reef Technology / Impark Inc (Sep 2017 – September 2021)

Product Owner (Sep’20 – Sep’21)

As a Product Owner working in an agile environment, I lead a team which included a SCRUM master, system engineers and developers. In the Product Owner role I did the following

●Worked with stakeholders and end-users to gather the business requirements

●Created technical requirements for developers

●Prioritized and set the work tasks for the developers

●Reviewed the functionality of the created product with the development team to ensure that all business requirements were met.

●Engaged the end-users/stakeholders for acceptance testing, implementation to production and follow-up for continuous improvement.

ERP Platform Support Specialist (Sep’17 – Aug ‘20)

Coordinated the operational support activities for Microsoft Dynamics AX (D365) at Impark.

Impark was implementing Microsoft Dynamics AX (D365) to replace its current financial applications. I this role I did the following;

●Provided operational support for the live modules.

●Coordinated the data migration for the cutover of the new modules.

●Managed the various test and prod environments.

In 2019, Impark was bought over by Reef Technology. Since the buy-over, Reef cancelled the D365 project. However, all applications that were in production continued operating. My role changed to supporting thelive modules in D365 and expanded to support other applications which worked with integrated with D365.

Additionally, I implemented CIS Benchmark recommendations in order to secure and monitor the AWS environments that were being configured by Reef Technology.

Glentel Inc (Aug 2009 – Aug 2017)

Application Expert (Aug’09 – Aug’17)

Provided both user and technical support for the financial system (Microsoft Dynamics AX) at Glentel. Glentel implemented Dynamics AX in 2010. During the implementation my responsibilities included

●Configuring AX to meet the business requirements

●Testing

●Data migration

●Training

●Planning and implementing Go-live procedures

Following the implementation, my responsibility evolved to the support and maintenance of the Dynamics AX financial system. This included

●Re-engineering business processes within Dynamics AX to match changing business requirements and operations.

●Automating Business to Business transactions (Purchase Orders, Invoices, Payments)

●Resolving User and Technical issues

●Monitoring the system hardware and recommending upgrades to maintain system performance.

Glentel utilized the General Ledger (including Fixed Assets), Accounts Payable, Accounts Receivable, Banking, and Projects modules of Dynamics AX.

Telecommunication Services of Trinidad & Tobago (TSTT) (Nov 1991 – Apr 2009)

System Architect (Sep’ 05 – Apr’ 09)

Provided project management for major IT projects. Last assignment was project managing the construction of a Data Center for TSTT. Other projects included the upgrade of the data network infrastructure at TSTT’s major office buildings.

Manager - Financial Services Information Systems (FSIS) Section (Nov’ 99 – Aug’ 05)

Managed the FSIS section which had a staff complement of seven. FSIS was responsible for the implementation, support and maintenance of all IT systems used within the Finance Division. The major application was PeopleSoft Finance (Inventory, Purchasing, Accounts Payable, General Ledger, Capital Projects, and Asset Management modules).

Senior Support Analyst (Sep’ 93 – Oct’ 99)

Implemented the company’s PeopleSoft financial systems (Purchasing, Accounts Payable, and General Ledger modules).

Support Analyst (Nov’ 91 – Aug’ 93)

Maintained the company’s Accounts Payable system.

All But Computers (ABC) Limited (Jul 1998 – Dec 2003)

Director & System Developer

ABC was a company created to develop Financial Management systems for small Financial Institutions. ABC developed a Loan Portfolio Management system and a Fixed Deposit Management system. The company sold its systems to Total Finance Company Limited and Caribbean Finance Company Limited.

BWIA International (Feb 1989 - Oct 1991)

Analyst/Programmer

Was responsible for the support and maintenance of the company's accounting system. I also developed and implemented an online Freight Evaluation system.

Price Waterhouse (Sep 1987 - Jan 1989)

Was a trainee consultant in the Management Information Services Department. Before that, I was a trainee in the Audit Department.

Education

Project Management Institute (PMI) - CAPM program (Sep 2008 – Dec 2008)

Successfully attained the Certified Associate in Project Management (CAPM) certification

ACCA - CAT program (Sep 2003 –Jun 2005)

Successfully attained the Certified Accounting Technician (CAT) certification

PeopleSoft Training (Oct 2002 – Nov 2002)

Training on the technical and application support of PeopleSoft Financials version 8.

PeopleSoft Training (Jul 1998 – Sep 1998)

Training on the technical and application support of PeopleSoft Financials version 7.5.

University of British Columbia - Canada. (Sep 1983 - May 1987)

Graduated with a Bachelor of Science degree (B.Sc.), majoring in the field of Computer Science

FatimaCollege (Sep 1975 - Jun 1982)

Graduated with General Certificates of Education (G.C.E.) for both Advanced level and Ordinary level

Other Interests

For recreation, I played soccer in a 55+ league.

I was an avid sailor. I was a member of a team that participates in the major regattas in the Southern Caribbean.

I was also involved in the sport of Karate.

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