Service Representative Customer

WOODS, SHANDRA R.

**** ******* ***** ***. ** Montgomery, AL 36116 • 334-***-**** • **************@*****.***

SUMMARY OF QUALIFICATIONS

•Results-driven professional with over 15 years of administrative and human services experience

•Profound database management skills and record maintenance ability

•Strong ability to multitask to ensure organizational excellence

EDUCATION

Alabama State University, Montgomery, AL

Master of Science, General Counseling

Bachelor of Science, Criminal Justice

RELATED EXPERIENCE

State of Alabama, State Department of Mental Health- Mental Health Specialist I December 2020- Present

. Review the SPARs website daily and SAMHSA website weekly for update information regarding data collection

•Research issues as assigned and prepare reports as needed by the MHSA Program Directors, Prevention Director, Substance Addiction Director and MI Community Programs Director.

•Provide training and technical assistance to providers regarding data collection tools as requested and assigned within 60 days of the requested of such assistance.

•Assist with approval of Medicaid eligibility forms for all providers and send out information on Substance Abuse Treatments and with MI community issues to providers

•Consistently demonstrate a conscientious commitment to provide courteous, reliable, efficient service through the performance of my proscribed job duties daily.

Customer Service Representative – CoPart Montgomery August 2016 – March 2020

Accurately processed incoming titles received from dealerships, actions and customer

Received, sorted, and distributed all incoming mail

Processed vehicle titles though the State ALTS system with precise accuracy

Managed a multi-line telephone system

Professionally responded to customer inquiries and requests regarding vehicle information

Read and interpreted various reports and documents

Scheduled and coordinated vehicle pick-ups from residences, body shops, and tow yards

Performed administrative duties such as data entry, word processing, filing, and copying

State Superintendent & HR Receptionist – Alabama Department of Education March 2014 – January 2015

. Scanned and indexed all employees’ personnel files

•Set up new hire personnel files, sorted, classified and filed new hire paperwork

•Managed the division’s purchase requisition process

•Screened all incoming calls and directed them the proper place

•Assisted with both the monthly Board Members meetings and weekly team productivity meetings

•Documented customer’s information in the computer system data base

•Retrieved files as necessary and performed filing and record maintenance

Mental Health Counselor – Montgomery Area Mental Health February 2007-January 2009

•Implement clinical care and case management services using formulated appropriate treatment plans for clients

•Conducted individual, group and family therapy services by using cognitive and behavioral therapy methods

•Performed all intakes on clients to ensure program’s eligibility

•Provided effective clinical assessment of clients while utilizing data to support a DSM-IV-TR diagnosis and produced clinically comprehensive documentation

•Taught several social skills development classes

•Researched issues and problems of the client

ADDITIONAL EXPERIENCE

Customer Service Representative – Security Finance – Montgomery, AL Jan 2016 - May 2016

Temporary Security Clerk – Alabama Department of Labor – Montgomery, AL Aug 2013 - Jan 2014

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