Customer Service Mysore
Resume:
CURRICULUM VITAE
Samrudha S
Ashok Nagar
Mandya.
M: 888-***-****
Email id: ***************@*****.***
PERSONAL SUMMARY
An experienced and passionate professional with about 5+ years of experience in various domains. I believe in connecting the right talent to the right opportunities. The skills and expertise I can offer include being able to provide a true value added service to any organization. Presently looking for rewarding employment with an employer who provides a direct link between efforts made and financial bonuses.
CAREER
Asst. Manager – Business operations and talent acquisition
SPL tours and travels – 2021 to present
Mysore.
Responsibility
Management of administrative and clerical team.
Provide feedback on company policies and procedures.
Make recommendation and decisions for business performance improvement.
Place inventory and supply orders as required.
Cooperate and suggest different departments to improve business operations.
Manage employee schedules and rosters including processing of leave and sick time.
Understand the expectations of an open position to source and screen candidates.
Offering tour solutions based on clients requirements.
Handling tour bookings from start to finish.
Negotiating and closing deals with agents.
Senior talent acquisition specialist
Evaque Innovation - 2017 to 2021
Bangalore.
Responsibility
Skilled in full recruitment life cycle - preparing, sourcing, screening, selecting hiring and Onboarding .
Experienced in hiring for both technical and non technical posts like finance and resources, BA,QA,HRD, travels,Recruiters,developers.
Sourcing as per requirements through various channels like Naukri, monster, social networking sites and employee referrals.
Initial screening of CV's, conducting telephonic and personal interviews with the coordination with the head.
Support and involve in induction and on boarding formalities.
Experienced in job posting in job portals,socialmedia,employment journals to full the open positions.
Maintaining candidates database for further requirements.
Hiring dashboard presentation in weekly/monthly/quarterly meeting with business leaders to provide requisition wise update.This is done by regularly maintaining MIS and ATS.
Experienced in using ATS and CRM.
Vendors and stake holder management.
Talent acquisition specialist
Optimum solutions - 2014 to 2017
Birmingham, UK.
Working long hours contacting employers and clients and talking to them to gain a better understanding of their requirements and needs. Then building a understanding of their industry and corporate culture and finally scouting for potential employees for their open positions.
Responsibility
Helping clients to find suitable candidate to fill their vacancies.
Involved with the marketing department to devise job adverts.
Placing adverts in relevant market journals and publications, job boards and local press.
Conducting telephonic interviews with prospective candidates.
Describing the work duties, salary and benefits of a particular vacancy.
Doing background checks and verifying the references, work experience and academic qualifications of applicants.
Screening, Sourcing, hiring, assessing and on boarding candidates.
Arranging interviews with candidates who have been short listed for a position.
Drawing up short lists of suitable candidates.
Involved salary negotiations between the client and the candidate.
Attending job fairs on the company’s behalf.
Updating the recruitment database with the details of potential candidates.
Giving clients advice and guidance on appropriate pay rates, training and career development.
Building own database of clients and contacts.
Carrier break – 2012 to 2014
Marriage and maternity purpose
Operations executive
Ankyainfinity PVT Ltd – 2010 to 2012
Bangalore.
Responsibilities
Communicating with upper management to develop strategic operations goal.
Developing strategic long range plans to achieve strategic objectives.
Creating and maintaining organization’s operating, capital budget and expenses.
Monitoring operations performance of both internal and external service providers.
Approving funding levels and spending plans.
Providing workplace setting ie conductive to productive work.
Monitoring performance metrics.
Receiving and responding to approvals and notifications.
Monitoring construction and renovation projects.
Customer Service Executive - technical support
Kochar infotech – 2008 to 2010
Bangalore.
Responsibilities
As a Technical support executive, Used to handle calls from customers to effectively resolve the technical and non technical issues regarding internet and mobile phones.
Trouble shooting issues using simulator software and escalating where necessary.
Testing and diagnosing issues that cannot be resolved immediately.
Providing outstanding customer service at all times.
Ensuring that all targets are met and processes are followed.
Passing unresolved queries to the field service team.
Participating in ongoing training and development and assisting with the projects where necessary.
SKILLS
MS office package, C language, Computer basics, Social media usage, Analytical skill, communication skills, operation skills, complete recruitment life cycle.
Personal skills: self starter, motivator, responsible, organized, flexible, smart worker, problem solver, result oriented and competitive.
QUALIFICATIONS
Diploma in Human Resource Management – 90%, ALISON E-Learning Academy - 2015.
Bachelor of commerce – 69%,
CCS University - 2008
Pre University College - 60%, Karnataka state board - 2005.
Senior secondary learning certificate - 64%, Karnataka Secondary Education Board - 2003.
PERSONAL DEAILS
Father’s name: Srinivas H C
DOB: 25th Dec 1987
Language: English, Kannada, Hindi.
Hobbies: reading books, photography, tutoring.
Nationality: Indian
Signature : Samrudha S
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