Melissa Rackley

*** ******** *****

Easley, SC **640

(C) 864-***-****

Objective

Seeking a challenging and rewarding position in a team-oriented environment where I would like to further my career to insure an excellent future for myself and the company I work for.

Education

Academy of Hair Technology 2013, Licensed Esthetician License #72845

Graduate of Berea High School 1992

Completion of Typing course Berea High School 1991

Adult and Child CPR

Employment

Gastroenterology Associates

May 2021-Current

Insurance Coordinator

Answer patient calls to explain bills, call insurance companies regarding payments, post manual and electronic checks, print reports, work ageing, create and update excel spreadsheets, balance end of each day, attend monthly meeting, scan, fax, email, assist other team mates when needed, update patient files, get eligibility status for insurance, print documents, watch training videos.

Crossroads Treatment Centers

December 2019-May 2021

Payment Poster

Main duties include posting paper checks and Electronic checks, Re-file claims when needed, communication with Insurance companies, create excel Spreadsheet for Daily balance report, Scan documents, Email thru Outlook

Piedmont Comprehensive Pain Management

January 2019 – December 2019

Billing/Insurance Department

Main duties include insurance Denials, communication with Insurance Companies, filing claims paper and electronically, posting insurance checks and patient checks, printing HCFA’s and Medical records, opening company mail and distributing, bank deposits, email thru Outlook, verifying insurance benefits.

Oaktree Medical Centre, P.A., DBA Pain Management Associates

February 2006 – October 2018

Billing/Insurance Department (multiple offices)

Main duties included insurance rejections thru the clearing house, filing claims to insurance companies electronically and by paper, printing HCFA’S and office notes with EOB’s, taking payments by phone and posting, establishing patient payment plan agreements, voicemails, phone calls, mail processing, distribution of mail, filing office visits, x-rays, injections, and nerve conduction studies, e-mail. Have done prior authorizations, light accounting and bank deposits, scanning checks to be uploaded to banks, scheduling appointments, entering insurance credentials, verification of insurance, taking patient co-pays, co-insurance and deductibles, patient registration.

Piedmont Gastroenterology, P.A.

August 2001 - February 2006

Administrative Assistant

Main duty is supervising the front office staff by making sure all positions are covered, everyone is working efficiently, patient check-out, collect co-pays, deductibles, post charges, daily close-out and monthly accounting, scheduling appointments, updating patients records, working with healthcare providers, answering telephone, scheduling doctors meetings and drug representative meetings and lunches, run errands outside of office, ordering supplies. When needed I can also: schedule patient procedures at hospitals and radiology facilities, insurance pre-certifications, check-in patients and file charts.

Piedmont Arthritis Clinic

June 2000 - August 2001

Administrative Assistant

Duties included patient check-in and out, light accounting, initiating and updating patient records, maintaining patient computer database, working with health care providers, scheduling patient appointments, and filing of charts.

State Of SC, DHEC

May 1998 - January 2000

Administrative Assistant

Duties included interviewing of patients, initiating and updating patient records, maintaining patient computer database, completing lab forms for medical tests, working with health care providers, scheduling patient appointments, fielding telephone calls, filing of charts, monitoring as well as ordering supplies.

Computer Skills

Microsoft Word, Excel, Microsoft Outlook, Next Gen, GE, Misys Tiger, Athena, Compusystems Patient Software, Data Entry, Internet, and E-mail, E Clinical Works, Methasoft

Work References

Heather Helble, Tri-County Tech (business acquaintance) 267-***-****

Gary Edwards, Pain Management Associates (formerly), 864-***-****

Dr. Joseph O’Quinn, Pain Management Associates, 864-***-****

Miranda Owens, Clemson University, 864-***-****

Stephanie Bostic, First Bank, 864-***-****

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