Customer Service Transportation Specialist
Resume:
JAMARIO
WILEY
********@*****.***
223
S K I L L S
Vehicle maintenance
Customer service
Delivery schedule
development
Local routes understanding
Payment collection
Safe driving
Preventive maintenance
Serve customers
Drive vehicles
Plan routes
Secure loads
Sell products
Problem-solving
Coordination
Task prioritization
Organization
Verbal communication
Motivation
Collaboration
P R O F E S S I O N A L S UMMARY
Organized delivery driver with 10 years of dispatch experience. Supports package deliveries by generating paperwork, assisting drivers with navigation, and managing complex schedules. Excellent command of Microsoft excel coupled with high-level customer service skills.
Attentive Dispatcher versed in managing FedEx Ground dispatch functions to support seamless p and D transport. Communicates with drivers to assist with route navigation or challenges. Proficient Microsoft office user with 10 years of experience. Highly experienced FedEx Ground industry professional accustomed to dispatching crews and organizing work schedules to meet customer needs. Able to efficiently coordinate work and make adjustments based on changing priorities. Excellent customer service and problem-solving abilities.
Proven skills in schedule and work order management developed over 10-year delivery driver career. Highly organized multi-tasker skilled at managing communications and maintaining records. Communicates effectively in high-stress situations. Talented Wealth Manager with 10 years of experience providing exceptional investment management and financial planning services to multi-million-dollar clients. Excellent track record of implementing financial strategies to optimize potential gains while minimizing tax liability and expenses. Insight into investment diversification and maximized growth.
Hardworking delivery driver focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Dynamic and accomplished delivery driver with 10 years of experience managing and handling sophisticated needs of high-net-worth clients. Successfully increases wealth by assessing financial goals and risk tolerance, and designing plans with minimal risk. Deepens relationships and retention by providing comprehensive financial guidance while maintaining high standards.
E X P E R I E N C E
D I S P A T C H E R
FedEx home delivery
Ellenwood, Ga
April 2015 - July 2017
Supported seamless deliveries by assisting with accidents, delays, and product shortages.
Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information.
Dispatched work orders seamlessly by carefully monitoring schedules and resources.
Oversaw dispatch coordination and directed attention to special instructions.
Assisted in navigating construction areas or congested traffic to mitigate delays.
Prepared daily work and run schedules.
Monitored personnel in the field to maintain location knowledge and provide ongoing support.
Oversaw all communications within specifically assigned territories.
Conferred with the customer and team supervisors to address and resolve service needs.
Received and prepared work orders.
Monitored personnel or equipment locations and utilization to coordinate service and schedules.
Organized daily assignment and run schedules for individuals and crews.
Determined the type and amount of resources required based on the specifications outlined in the work order.
Advised field crews about issues such as traffic problems, weather conditions and other hazards.
Relayed work orders and messages to and from supervisors and work crews using cellular and radio networks to keep everyone on the same page.
Scheduled and dispatched workers and service crews to handle service and repair needs.
D E L I V E R Y D R I V E R
FedEx home delivery
Ellenwood, Ga
September 2010 - July 2017
Delivered items within reasonable time by traveling most direct route.
Loaded and unloaded items for delivery to and from the vehicle. Tracked and maintained records for mileage, fuel usage, and delivery information.
Operated delivery vehicles safely for 365 days without accidents. E D U C A T I O N
G E D
Southern crescent technical college
Griffin, Ga
Double major in Transportation specialist.
Dean's List Honoree, 2 semesters.
Minor in customer service administrator.
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