Manager Sales Customer Support

Durgesh Kumar Mishra

Email: ***********@*****.***, Mobile: / +91-958*******

Address: Flat No. B-708, Bulland Heights, Crossing Republik, Ghaziabad, U.P.-201016

To work in a professional organization/firm, where I can enhance my skills & strength as well as expose myself towards the attainment of organization’s corporate goals. PROFESSIONAL PROFILE

A competent professional with nearly 19 years of qualitative and enriching experience in O2C process, Managing Sales & distribution Domain, Handling team of sales administration & Distribution from Billing to dispatch, Logistics Arrangement, Vendors Bill process & Payment, Evaluation of Domestic & Export sales. Liasioning with GOVT Departments.

Experience in Handling Government & PSU customers &Tenders, Pre Bid meeting, Bid Preparation, Bid Submission, Follow up for order, Order Execution, Payment Collection.

Currently handling Entire Sales & Distribution for Construction Equipment’s Like Excavators, Cranes, Piling Rig, Road Equipment, Port equipment’s, Concrete Machineries etc. CAREER HIGHLIGHTS

Since April 2016 with SANY Heavy Industry India Ltd., Pune Position: Manager Sales Administration (O2C) - Sales & Distribution, Logistics

Order to Cash management, O2C

Handling Sales Admin Team for entire Sales & Distribution process.

Logistics Arrangement for Outbound & inbound delivery for regular Finished Goods & ODC.

Coordination with Cross Functioning Team for product readiness, Availability of Finished Products.

Pre Bid Process, Bid Preparation, Bid Submission, Price Negotiation and Order Follow up with Govt.

& PSU departments.

Billing Plan, Order Execution, Invoicing, Dispatches for domestic and Export.

Liaison with Govt. Departments.

Handling LC, Bank Guarantee, Export Documentation.

Payment Projection & Collection from Customer & Financial Company.

SAP SD, Customer Master, Vendor Master creation

Handling E-VAHAN, Inventory uploading, RTO & Registration. Since June 2007 to March 2016 with TIL Limited, New Delhi Position: Sr. Officer Commercial

Preparation of Offers/Quotations, submission & attending Price negotiations for the manufactured product range.

Handled GOVT Tenders of COFMOW, CIL, NHPC, NTPC and responsible for entire Tendering process Manual Tender, E-Tendering & E-Procurement.

Execution of Govt. Orders as per their terms &Arranging Pre Dispatch & Post-Dispatch inspection

Coordinating between CFT for timely approval of documents and subsequent supply of material.

Execution of all type of Bank Guarantees as per terms of the order like ABG,PBG, BG’s &collection of C Form, ARE-1, H Form.

Collection of Payment & Debt Recovery.

May 2005 - May 2007 with Honda Motorcycle & Scooters India Ltd., IMT Manesar Position: Sales Coordinator.

Handling Channel partners, dealers.

Sales coordination with ASM, Dealers & Branch Offices

MIs.

Allocation of finished products (Scooters & Motorcycles) to the dealers of respective zone.

Looking Inventory Funding given by the Banks and analyzing fund Diversion May 2003 – April 2005 with Ferns-n-Petals, New Delhi Position: Executive E-Commerce& Admin

Worked with Ferns-n-Petals, India’s No. 1 Flower & Gifting Company having diversified interests into Flowers (Wholesale/Retail), event management, wedding &E-Commerce (Online sales through India’s leading web portals).

Online Database management – Using Company’s software FNP-Admin to receive & process online purchase transactions.

Vendor Management

Franchise management/service – To manage/serve concerned Vendors/franchises across the country, in terms of their business concerned with online processing.

Operational work like order booking & regular follow-up for domestic online business Execution.

Web-based customer support

Feb. 2000 – March 2003 with Sunlife Technologies (Life Group), New Delhi Position : Executive EDP

Data Collection & Database Maintenance for their Shopping Portal.

Worked as a Turnkey for its Sister Concern Company S.K. Supermart.

Vendor Management

Sourcing of Vendors and Liaising with Government Department for various types of approvals and licenses.

Coordinating with IT department for development and providing necessary inputs for betterment of portal.

ACADEMIA

Certificate in Export/Import management.

SAP SD

Diploma In Computer Application,

B.A from Magadh University in 2000.

12th from Sir G D Patliputra High School in 1994- (Science)

10th from Zila School Motihari in 1992

IT SKILL SET

Ms-Office, E-Commerce,

Oracle, SAP (SD Module)

PERSONAL DETAILS

Date of birth : 24th October, 1976.

Father’s Name : Sh. Shailendra Kumar Mishra

Marital Status : Married

Passport No. : T2124521

Place: (Durgesh Kumar Mishra)

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