Ilamoni Boruah

• Present Residence: BD-**,Snigdha Apartment,Samarpally,Kolkata-700102

• Contact: +91-824*******/907330863

• E-mail: adq0aj@r.postjobfree.com

Objective

A suitable position in the service delivery/operations domain in a corporate dealing in outsourced processes

Summary

An enterprising professional with more than 4 years of relevant experience in Medical Billing Operations, Project Management, People Management, Client Engagement and Knowledge management and US mortgage US tax and Community operation.

Proficient in handling Service Delivery Operations and implementing strategies for ensuring client satisfaction, business growth and expansion. An effective leader with strong communication, relationship management, coordination, analytical skills and ability to lead from the front. Assistant Lecturer

Madhab Dev JR. College

4 years of Teaching experiences in subject of Geography is Assam, India Financial Coordinator

Aegis LTD.

23 Months working experiences

Process: INDIA Based Personal Loan and Home Loan Related Solutions Provider

• Researching and rectifying missing or mismatch details of from data entry team which are received as client escalations

• Shared valuable inputs through detailed analysis to the upstream processes to reduce overall number client escalations

• Interacting with weekly and fortnightly calls basis on pending clarifications or latest updates for Payments.

• Responsible for collecting outstanding Loan amount on behalf of Bank Process Associate

Quality Analyst

Tata Consultancy Services

Process: Supermedia Listing Management (Media & entertainment) Project

• Shared valuable insight through detailed analysis to the upstream processes.

• Shared feedback to decrease the error percentage and increase the accuracy score.

• Driving Audits and High-Level Complaints closures in the process and putting into practice, updates and changes.

• Conducting weekly error and calibration session.

• Interacting with weekly and fortnightly calls basis on pending clarifications or latest updates

• Interacting with client to facilitate process wide changes and improvement

• Conducting root cause analysis, brainstorming session, fish bone, pareto and defect analysis for maintaining accuracy parameters, action planning and rigor around improvement process

• Preparing and reporting of daily/weekly and monthly performance data

• Analyzing team performance & taking remedial measures to ensure that team delivers on performance.

• Designed and review of process maps and suggest improvements to streamline the processes

• To meet & deliver on all contractual SLA’s & KPI’s, as agreed with the Client E-Learning Trainer

Srei Sahaj e-village ltd.

14 Months working Experiences in Kolkata

• Working in Govt. Rural E-Learning Projects

• Translating contents from English to Assamese

• Working as an E-Learnng trainer for Rural projects Team Leader

Wipro ltd.

May 2014-Present, in Kolkata,India

Process:Change Health Care (Medical Billing Work)

• Previously working with United Health Care Project for payer side.

• Driving Audits and High-Level Complaints closures in the process and putting into practice, updates and changes

• Closely working with the line manager and the operations lead for performance appraisals and delivering client needs

• Day to day performance management of the team members includes coaching and ongoing performance feedback

• Proficient in excel.

• Closely working with the line manager and the operations lead for performance appraisals and delivering client needs.

Accolades and Accomplishments

• Certified by client to work as Best Performer.

• UHG Certified Professional in Claim Processing & Adjustment PROFESSIONAL QUALIFICATION

• FLM Certified.

• Certified SME for UHG

EDUCATIONAL QUALIFICATION

• M.Sc. from University of Gauhati in 2003

B. Sc. from University of Gauhati in 2001

Higher Secondary Exams (12th) under WBCHSE in 1998

Secondary Exams. (10th) under WBBSE in 1996

PERSONAL

DATE OF BIRTH: May, 27th 1980

SEX: Female

FATHER'S NAME: Mr. Hema Ram Boruah

MARITAL STATUS: Married

Contact this candidate