Assistant Property Manager
Resume:
Janell Dominguez
Pembroke Pines, Florida
Cell:786-***-****
Email: ******@****.***
SUMMARY OF QUALIFICATIONS:
• Administrative support professional offering versatile office skills and proficiency in Microsoft Office programs, Connect, and File Center. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
• Fluent in English and Spanish
BUSINESS AND EDUCATION:
• Business owner: JD_Beauty LLC
• Miami Dade College, Miami, FL
• Ronald Reagan Doral Senior High School, Miami, FL LICENSE AND CERTIFICATIONS:
4-40 Customer Service Representative
Certified Lash Technician
CAM – In Progress
WORK EXPERIENCE:
03/19- 09/21 -First Service Residential
Assistant Property Manager
Including but not limited to:
• Answering all incoming call, receiving all mail and replying all emails in a timely matter. o Scheduling elevator reservation making sure we have COI (if needed) o Answering all resident questions and concerns including financials, applications, etc. o Listening and solving any complaints
o Reporting any emergencies such as leaks to respective owners and maintenance o Realtors & Applicants
• Financials
o Reviewing accounts
o Emailing accounting to discuss and following up
o Emailing owners, a detail report of accounts
o Disputing accounts with accounting
o Email BOD with any discrepancies and get approval o Trash bills
o Phone bills
o Processing all check payments on click pay
• Interviews
o Screening over the phone
o Schedule Zoom meeting
o Host Zoom meeting
o Schedule second interview
o Host second interview with Jefte (If I am in office) o Forward all potentials to HR
o Follow up with new hire process
o Train new hires
• Overlook entire staff
o Making sure they don’t overload trash (receiving daily pictures from maintenances manager) o Making sure the building stays clean, calling them if needed o Report any issues and receive all incident reports from housekeeping regarding dumping Page 2 of 3
o Make sure billing for trash is correct
o Scheduling
o Training, teaching, coaching
o Covering shift or partial shift when needed while still answering office phone and assisting residents with their concerns
Accepting packages
Answering front desk phone
Signing guest in
Attending to all residents and guest
o Ordering uniforms and returns if necessary
o Find coverage
Security company
Sending correct schedule to security company
o Resolve issues, complaints
• Full scheduling
• HOA applications
o Making sure sales and rental applications are correctly filled out and are not missing any documents, signatures, (If so, request pending documents and following up to make sure received
o Answering all calls and emails from realtors, residents, applicant o Run background check
Follow up
Review when received and save
o Processing all checks and saving them in file center o Scanning all documents, paperwork, checks, recipes in system
• Online orders
o Office supplies
o Maintenance supplies
o Anything requested to order by BOD or Jefte
o Follow up on orders
o Review orders
o Returns if needed
• Reminders / follow ups with entire staff including office staff, maintenance, housekeeping, front desk, residents, owners, valet and BOD.
• Update new residents in connect
03/15- 03/19 -Extra Space Storage
Store Manager
Including but not limited to:
• Work alongside Store Manager/DTL (District Team Leader) (Some days running property alone)
• Cover sites that have no coverage or need assistance
• Opening store every morning (Monday- Saturday)
• Print out daily reports
• Daily Cash Count and night deposits
• Call all new opportunities
• New reservations
• Make appointments
• Daily Collection calls
• Clean office, Bathrooms, Elevators, Curb appeal, Loading Zones, All vacated units
• Bank deposits (Mondays, Wednesdays & Fridays)
• Daily lock and lot checks
• Overlock past due customers as well as removing overlocks Page 3 of 3
• Evictions
• New Rentals including:
o Show property
o Show units
o Offer our customer coverage protection plans
o Sell Merchandise
o Lease presentations
• Order Merchandise
• Order office supplies
• Order all banners, flyers, business promotion cards, business cards..etc.
• Make sure all property licenses are up to date
• Schedule trash pickups with Miami Dade County
• Hire Vendors to do jobs on property
• Cut locks that need to be cut
• Change light bulbs
• Maintain golf carts charged and clean with correct tire air pressure
• Auction units with auctioneers including:
o Making sure all auction documents are sent in timely matter to Miami Legal o Collect all auction buyer money and send customers to collections
• Schedule property inspections including:
o Fire alarm inspection
o Fire sprinkler inspection
o Quarterly elevator inspection
o Quarterly garage doors inspection
• Handle any On-Site duties including:
o Parking
o Damaged doors, locks
o Dumping of furniture
• Handling customer complaints
• Submit rate increases proposals
• Incident reports
• Answer all incoming calls in a timely matter
• Mail all legal documents to customers in a timely matter
• Making sure to meet monthly goal requirements including: o Occupancy
o Rental Goals
o CPP (Customer Protection Plans)
o Retail Merchandise
o Google Reviews
o YTD (Year to date)
• Daily computer programs:
o Sales Force
o Omni
o Work Day
• Search competitors to determine property rent rates and demands
• Weekly walk thru
• Bi-Weekly district call meetings with all SM, AM, and DM
• Answering all emails in a timely matter
• Help train and guide all new hires
• Making sure all areas are locked and alarmed before leaving
• Answer all after hours emergency calls and solve or attend all emergencies on site (including after hours)
Contact this candidate