Customer Service Communication Specialist

Paige R. Kortman.

**** * ********* ***, ******* MI, 48214 616-***-****, *****.*******@*****.***

Profile:

Highly motivated and dedicated professional with coaching, product building, customer service, administrative and sales experience. Highly skilled in Microsoft Office (Word, Excel, Power Point). Strong verbal and written communication skills. Demonstrates ability to learn skills quickly, take initiative, and work within a collaborative team environment. Strong leadership qualities, friendly, punctual, detail oriented, organized, and hard working with a strong and competitive work ethic.

Education:

Wayne State University – Detroit, MI August 2018

B.S. Kinesiology

GPA: 2.75

Experience:

Rock Connections. Detroit, MI September 2018- June 2020

Client Communication Specialist

Make outbound calls to clients who have mortgage inquiries.

Connect said clients with mortgage bankers from Quicken Loans.

Provide clients with excellent customer service.

Meet Client connection goals for each month.

Work with bankers to make sure each client has a great experience with our company.

Champion Gymnastics, USA. Holland, MI May 2018- July 2018

Developmental Program/Coaching Intern

Provide assistance to the head coach by helping/spotting gymnasts on different skills.

Test gymnasts on their muscular strength.

Use the data from the strength testing to create a profile for each gymnast to follow.

Work closely with the head coach to ensure all gymnasts are reaching their full potential.

Help guide them with learning new skills safely.

St. John Providence Hospital. Southfield, MI February 2016- May 2018

Dietary Aide

Takes/overlooks orders for patients, delivers them to patient’s rooms/dining areas. Clean dining areas/rooms after meals are finished.

Make sure orders are to patients’ expectations.

Make moderations or changes that need to be made at patients' request according to diet, allergy, etc.

Provide excellent customer service to patients along with their families.

Holland Recreational Summer Gymnastics Program June 2005- August 2011

Coach

Teach the children new skills, while ensuring their safety.

Taught skills on all four events.

Worked closely with 3 other coaches to come up with lesson plans for each class.

Coached ages 4-12, and a Mommy and Me class which ranged from ages 2-3.

Awards & Accomplishments

All American Diver (2011-2014)

Cover of Champion Magazine (2012)

Division II Women’s Swimming and Diving National Champions (2012)

GLIAC Diver of The Year (2013 & 2014)

1m GLIAC Champion (2013)

NCAA Division II 1m champion and 3m runner-up (2013)

NCAA Division II Diver of The Year (2013)

GLIAC 1m & 3m Champion (2014)

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