Customer Service Representative
Resume:
MC
Miranda Carvin
Professional Summary
Dependable Retail Sales and Cashier with 15 years of experience in retail and department store environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Work History
Macy's - Retail Sales Associate
Wilkes-Barre, PA
09/2012 - 06/2013
Used consultative sales approach to understand customer needs and recommend relevant offerings.
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Balanced and organized cash register by handling cash, counting change and storing coupons.
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Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
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Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
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Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
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Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
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Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
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Assisted customers with locating and choosing merchandise in any store department.
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Increased sales by offering advice on purchases and promoting additional products.
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Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
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Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
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Fielded questions and solved problems by informing customers of current promotions and store policies.
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● Used POS system to process sales, returns, online orders and gift card *********@*****.***
Philadelphia, PA 19139
Skills
● Product and Service Sales
● Point of Sale Knowledge
● Accurate Money Handling
● Sales Goals
● Guest Services
● Store Merchandising
● Cleaning
● Point of Sale Systems
● Cash Register Operation
● Product Location
● Product promotions
● Store opening and closing
● Loss prevention
● Customer service
● Organization
● Computer skills
● Leadership
● Multitasking abilities
● Detail-oriented
● Conflict resolution
● Excellent work ethic
Education
06/2007
Pittston Area Senior High School
Pittston, PA
Diploma : General Studies
04/2008
Allied Medical And Technical Institute
Scranton, PA
TMG Health Inc. - Customer Service Representative
Dunmore, PA
04/2009 - 02/2011
Walmart - Customer Service Associate
activations.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
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Displayed merchandise by arranging in appealing and orderly way to boost sales.
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● Increased customer satisfaction by being attentive and Courteous. Assisted customers with prompt and polite support in-person and via telephone.
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Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
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Skilled using cash register, including processing sales discounts and refunds.
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Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
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Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
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Maintained current product knowledge to meet customer needs and increase sales.
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Provided primary customer support to internal and external customers in fast-paced environment.
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Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
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Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
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Documented customer contact in Facets Software to maintain record of customer interactions and elevate quality of service.
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Responded to customer requests for products, services and company information.
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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
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Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
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Directed incoming calls to internal personnel and departments, routing to best-qualified department.
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Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
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Verified and updated customer contact details in Facets and Medicare to build and maintain accurate customer database.
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Diploma : Medical Assisting
Pittston, PA
08/2004 - 12/2005
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
●
Used consultative sales approach to understand customer needs and recommend relevant offerings.
●
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
●
Balanced and organized cash register by handling cash, counting change and storing coupons.
●
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
●
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
●
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
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Provided excellent customer service to cultivate loyalty and satisfaction.
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Supported efficient and timely replenishment of sales floor merchandise.
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Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
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Greeted customers, helped locate merchandise and suggested suitable options.
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Inspected merchandise for quality and arranged proper display location on floor.
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Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
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Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
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Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
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