Verification Specialist Customer Service
Resume:
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OBJECTIVE
To seek a position that will enable me to make use of my acquired knowledge and skills as well as offer me the opportunity for increasing levels of responsibility and professional growth in the field of my profession and interests, and become an efficient employee that will suit the needs of the company.
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WORK EXPERIENCES
ONLINE SELLER
2016 to Present
YMI CLOSET ONLINE SHOP
• Operating a Facebook/Shopee online shop
• Buy and resell a variety of consumer products online- ranging from clothing, mobile accessories, children’s toys and apparels.
• Correspond with online customers via Email, telephone, or other electronic messaging to address questions or complaints.
• Maintain good relations with customers by explaining about the products and providing after-sales support
• Photograph and Compose descriptions of merchandise for posting to online platforms
• Process transactions in a time-efficient manner.
• Package each item with bubble-wrap and foam, and ensure each item is mailed with a specialized mailing sticker.
CASHIER AND MILK TEA BARISTA
October 05, 2019 – to present
Zianart Teas and Cakes (5C Arellano St. Malabon City)
• Made and served beverages with speed, quality and consistency
• Provide customer service with a friendly attitude and balancing customer relations with fast and efficient service
• Trained new team members with positive reinforcement and respectful, encouraging coaching
• Operates cash register with proficiency
• Prepare cash reports and inventory at the end of each shift STORE CLERK AND CASH CUSTODIAN
MAY 10, 2020 – TO PRESENT
JM BAKING SUPPLIES (5C ARELLANO ST. MALABON CITY)
• Greets and engages customers in conversation for the purpose of providing sales- related assistance
• Assist customers in selecting products that best fit their needs
• Built customer confidence by actively listening to their concerns and giving appropriate feedback
• Process shipments and maintain organized stock shelves
• Answer phone inquiries promptly and courteously, and took accurate messages when necessary
• Process sales transactions accurately and prepare sales invoice for
• customer orders.
• Conducting daily sales reports and inventory
EDUCATIONAL BACKGROUND:
Early Childhood Education
National Teachers College
2009 - 2011
4th Year (1st Sem) Undergraduate
Hotel Restaurant Services
Arellano University
2013 – 2015
3rd Year (1st Sem) Undergraduate
STRENGTH AND SKILLS:
• A positive team player with an
excellent work ethic, flexible
and dependable
• Willing to try new things and
interested in improving
efficiency on assigned task.
• Basic knowledge on baking.
• Able to quickly learn and
concern for customer comfort
• Excellent interpersonal skills
and attention to details.
• Self-motivated and able to
perform independently and
effectively on individual
assignments with little
supervision.
• Proficient in Microsoft office:
Microsoft Outlook, Excel,
Word and PowerPoint
PERSONAL INFORMATION:
• Age: 26 years old
• Date of Birth: May 10, 1993
• Weight: 110lbs
• Height: 5’2”ft
• Civil Status: Single
• Language Spoken:
English / Tagalog
CHARACTER REFERENCE:
• Rowin Reyes
Nowcom Global Services
Loan Verification Specialist
• Melvin Bayot
Teleperformance
Customer Service
Representative
• Elaine Fampulme
Self-employed
Tax Accountant
Imy Roxane E. Tauro
Blk19 Lt51 Ph2 A4 Hiwas Alley Kaunlaran Village
Malabon City
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