Customer Service Sales Manager
Resume:
Summary
Skills
Experience
Cassandra Lang
*************@*****.***
High-performing district sales manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Sales technique development
Relationship management
Team leadership
Marketing development
Budgeting and P&L
Product and service management
Persuasive negotiations
Profit and revenue-generating strategies
Fortune 500 company sales background
National account management
Sales presentations
Territory sales management
Lead generation
Sales territory growth
Team oversight
Negotiations expert and strong deal closer
Prospecting skills
Recruiting and hiring
Promotional sales events
Commercial insurance
Property and casualty products
Skilled negotiator
Thrives under pressure
Relationship development skills
Client relations expert
Casualty auto insurance
Active Property and Casualty Insurance License with the Louisiana Department of Insurance
Commission-based sales experience
Complex project negotiations
Rapport and relationship building
Training & Development
Team training and development
01/2020 Current
Gonzales, LA
Sales Manager
Bluegreen Vacations
Supported all sales team members to drive growth and development. Formalized sales process to enhance operations and promote acquisition of new customers. Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. 01/2018 Current
Charlotte, NC
Insurance Broker
One Digital North Carolina
Determined buyer ability to pay costs by investigating financial resources and creditworthiness Created and maintained a large client base by meeting needs and providing exceptional customer service Applied strict company and regulatory standards when producing contracts and documentation 09/2013 Current
Glenview, IL
District Manager
Combined Insurance
Education and Training
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Negotiated long-term contract renewals with franchise owners and sales affiliates Serviced large HBCU accounts, including Alabama State University and Southern university Analyzed and assessed market shifts to maximize opportunities and establish possible leads Serviced large [Industry] accounts, including AME Zion and HBCUs 02/2009 09/2013
Columbus, GA
District Manager
Aflac
Achieved 100% 2014 [linsurance sales improvement by enhancing advertising, internet lead handling, social media, digital marketing, compensation and sales strategies
Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits
Some College (No Degree): Southern University And A & M College - Mangement Baton Rouge, LA
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