Customer Service Office Specialist
Resume:
Jessyka Leatherman
Vancouver, WA 98682
*******.**********@*****.***
Objective : To begin a career with a company that will allow me to utilize and build my management, and sales skills, to benefit mutual growth and success of myself and the company.
Employment History:
1.North American Youth Activities LLC, Regional Manager. September 2015-2020. Vancouver, WA
-Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
-Plan, organize, and execute programs.
-Act as the point person for outside, inside and partner teams.
-Track market and company sales performance.
-Work closely with marketing teams to create programs
-Develop marketing plans.
-Manage vendor contracts.
-Work with and train employees to become coaches
-Coach children ages 2-12 soccer fundamental and skills
-Run all programming in territory
2. Acosta Sales and Marketing, Area Manager. March 2014-Present. Hammond, La relocated to Vancouver, WA
- Supervise marketing assistants and other employees.
-Support all company initiatives, give actionable feedback, share best practices and serve as an advocate and information source for the company.
-Create programs that drive brand loyalty.
-Manage marketing budgets.
-Attend trade shows and events to market products.
-Develop effective account conversion strategies to accelerate adoption.
-Determine product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales.
-Improve forecast performance of business through thorough understanding of underlying demand assumptions.
-Keep abreast of industry trends, competition, and new opportunities.
-Develop understanding of product line and value chain.
3. LeBlanc’s Food Stores, Area Manager-May 2010-May 2014 Hammond, LA
As an area manager, I had overall responsibility for a number of stores in an allocated area. I was responsible for staff and I worked closely with other senior managers and department managers.
Some of my responsibilities:
-Setting sales targets
-Maximizing sales and profitability
-Providing your team with a stimulating and supportive environment
-Maintaining and increasing standards of customer service
-Driving team performance
-Controlling the training and development of your staff
Education:
Ponchatoula High School
Ponchatoula, La
Graduated with Honors
Core Four Curriculum
3.55 Cumulative
Washington State (Transfer from Southeastern University Hammond, LA)
Vancouver, WA
BS in Business/ Management Major
Science Minor
3.67 Cumulative
Professional Skills/Certifications:
MCSA: Microsoft Certified Solutions Associate 2016
MOS: Microsoft Office Specialist Certification 2016
MTA: Microsoft Technology Associate 2016
A Google Certified Professional – Cloud 2015
The Google AdWords certification 2015-9979
Google Analytics Certification 2018
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