Customer Service Relations Representative
Resume:
Cassandra Carr
Crowley, Texas *6036
Objective
To utilize my excellent customer service and communication skills in a challenging and rewarding position with opportunities for growth and professional development.
Job Experience
Fort Worth Police Department November 2016 - Present
Fort Worth, Tx
911 Operator
• Answer incoming 911 emergent and non emergent calls swiftly and accurately
• Ensure correct information entered into system for officer response.
• Perform emergency medical dispatch in crisis intervention
• Monitor emergency calls entering updates as needed while maintaining contact with caller until responders arrive
• Receive reports from the public of crimes, disturbances, fires, and medical or police emergency.
Gateway Health
December 2015-2016
Cassandra Carr
5300 Portside Place #515
Fort Worth, Texas 76135
Objective
To utilize my excellent customer service and communication skills in a challenging and rewarding position with opportunities for growth and professional development.
Job Experience
Fort Worth Police Department November 2016 - Present
Fort Worth, Tx
911 Operator
• Answer incoming 911 emergent and non emergent calls swiftly and accurately
• Ensure correct information entered into system for officer response.
• Perform emergency medical dispatch in crisis intervention
• Monitor emergency calls entering updates as needed while maintaining contact with caller until responders arrive
• Receive reports from the public of crimes, disturbances, fires, and medical or police emergency.
Gateway Health December 2015-2016
Pittsburgh, Pa
Provider Relations Representative
• Problem solving claims, setups, and provider issues.
• Fulfils a liaison role with Operations and Support areas to ensure appropriate development and execution of initiatives, communication needs, and issue resolution.
• Communicate and maintained effective working relationships with internal staff (team members, management, and other key areas with whom I work closely) keeping management informed on related healthcare industry issues/topics.
• Team member for corporate projects impacting providers ensuring team and provider communication.
Gateway Health® February 2007-2015
Pittsburgh, PA
PDQM Info Tech
- Lead Contact for University of Pittsburgh Physicians. Responsible for handling new setups and Contracts.
• Outreached to providers regarding information needed to complete new provider setups in Gatelink.
• Responsible for timely and accurate entries of both providers and vendors
• Researched providers to be setup within guidelines to ensure that claims penalties are not applied
• Entered demographic changes to both participating and non-participating providers and vendors.
• Maintained various spreadsheets to track setup methodologies.
Gateway Health® February 2000- 2007
Pittsburgh, PA
Member Services Representative III
• Team Lead: responsibilities included supervision of Member Service Reps I and II. Handle escalated phone calls from Members. Resolved issues with members or other departments. Made daily outbound calls to providers and members.
• Dental Team Associate. Handled incoming dental issues. Responsible for outbound calls to Members and Providers. Ran and completed reports concerning dental. Resolved dental complaints and concerns.
• Verified eligibility, PCP benefits and other insurance information for providers.
Education
Odessa Junior College, 1985-1986, Odessa Texas
Skills
Cactus, Gatelink, Microsoft office 2013
Onbase, Power Queue, 10 Key Pittsburgh, Pa
Provider Relations Representative
• Problem solving claims, setups, and provider issues.
• Fulfils a liaison role with Operations and Support areas to ensure appropriate development and execution of initiatives, communication needs, and issue resolution.
• Communicate and maintained effective working relationships with internal staff (team members, management, and other key areas with whom I work closely) keeping management informed on related healthcare industry issues/topics.
• Team member for corporate projects impacting providers ensuring team and provider communication.
Gateway Health® February 2007-2015
Pittsburgh, PA
PDQM Info Tech
• Lead Contact for University of Pittsburgh Physicians. Responsible for handling new setups and Contracts.
• Outreached to providers regarding information needed to complete new provider setups in Gatelink.
• Responsible for timely and accurate entries of both providers and vendors
• Researched providers to be setup within guidelines to ensure that claims penalties are not applied
• Entered demographic changes to both participating and non-participating providers and vendors.
• Maintained various spreadsheets to track setup methodologies.
Gateway Health® February 2000- 2007
Pittsburgh, PA
Member Services Representative III
• Team Lead: responsibilities included supervision of Member Service Reps I and II. Handle escalated phone calls from Members. Resolved issues with members or other departments. Made daily outbound calls to providers and members.
• Dental Team Associate. Handled incoming dental issues. Responsible for outbound calls to Members and Providers. Ran and completed reports concerning dental. Resolved dental complaints and concerns.
• Verified eligibility, PCP benefits and other insurance information for providers.
Education
Odessa Junior College, 1985-1986, Odessa Texas
Skills
Cactus, Gatelink, Microsoft office 2013
Onbase, Power Queue, 10 Key
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