Microfinance customer service skills, sales and marketing, business d

P.O. BOX 500**-*****, Nairobi, Kenya Cell: 071*-***-*** / 073******* email: *******@*****.***

CELESTINE NABWAYO AMUKHOBE

Personal

Nationality: Kenyan, Date of Birth: 19-02-1984

Objective

To work with excellence and integrity in fostering quality administration and sound financial management, thus propel an organization to meet its goals.

Professional Experience

QUEST HOLDINGS LIMITED

Position: Business Development &Relationship Manager

Duration: February 2020 - February 2022

Reporting to the Group Chief Executive Officer and responsible for:

Prospect for potential new clients in the corporate and commercial sector and turn this into increased

Increased business.

Research and build relationships with new clients.

Participate in pricing of the service.

Present new products and services and enhance existing relationships.

Work with the collection’s staff and other internal colleagues to meet customer needs.

Drive customer engagement and collection strategy.

Activate communication channels between client and organization.

Arrange and participate in internal and external client debriefs.

Any other duties as assigned by the immediate supervisor.

CARITAS MICRO FINANCE BANK

Position: Business Development Officer

Duration: March 2018 to February 2020

Reporting to the Branch Manager and responsible for:

Implementation of credit policy on new products rollout in the microfinance.

Prospecting for new clients and markets.

Meeting Set targets and monitor performance of the loans and accounts.

Overseeing the collection of debt and managing loan portfolio.

Generating periodic reports (sales reports, market intelligence reports, debt collections reports).

Resolving market disputes (customer care services)

Training on credit policy to the new recruits and the junior staff in the microfinance.

Managing and controlling credit appraisal among customers as per the credit policy.

Any other duties as assigned by the immediate supervisor.

JAMII BORA BANK

Position: Senior Relationship Officer

Duration: December 2015- to March 2018

Reporting to the branch manager and responsible for:

Build and maintain relationship with customers to the mutual benefit of both the customer

and the bank

Maintain good quality loan book by ensuring arrears on normal and watch accounts are

collected promptly

Entrench measurable and meaningful customer service standards and practices

Ensure Compliance with the Bank’s policy, control guidelines and procedures

Manage and monitor budget for the branch

Collect market information from competitor products and levels of service.

To perform any other duty as assigned in line with the organization goals and objective

APA INSURANCE

Position: Premium Allocation Officer

Duration: December 2014 – November 2015

Reporting to Head of Individual Life and responsible for;

Allocating Bos, DDAs and Mpesa payments.

Reduction of unallocated premiums due to lack of sufficient details to enable receipting.

Ensuring all premiums allocated are without errors and are accurate.

Responding to queries effectively, efficiently and in atimely manner.

Tracking premiums received from all methods of payments and providing a monthly report.

Ensuring premiums are received and receipted.

Openning new check off centers and maintaining a good relationship with existing check off Centers.

Center.

STANDARD CHARTERED BANK

Position: Financial Consultant

Duration: September2010 – November 2014

Reporting to the Sales Manager, and is responsible for:

Reporting to the Sales Manager and responsible for:

Initiating and closing salesfor a leading international bank.

Selling bank products and services and expanding customer base.

Building strong relationships while matching customers with right solutions for their needs.

Sales Results

Served as integral member of Harambee team that has delievered single year new business revenue increase of 15%, year to date target being 42.4million.

Consistently meeting my month-to-month target and exceeding the expectations every month,targets being personal loans 4 million,credit card 5 and accounts 9 payroll.

Received 3 times recognition every month for the excellent customer service at the branch meetings.

Recognised as best sales person out of a team of 15, year to date with minimum error rates in accounts, loan and credit card processing

BARCLAYS BANK K LTD

Position: Direct Sales Representative

Duration: 2007- September2010

Reporting to the Sales Manager, and is responsible for:

Assesing credit worthiness of potential clients.

Meeting sales target.

Identifying markets, establishing contacts and making presentations.

Develop and maintain relationships with internal and external customers to ensure focused attention on specific issues such as capacity building.

KENCALL LIMITED

Position: ADVISORY ACCOUNT AGENT

Duration:April- August 2007

Reporting to the Head of Department, was responsible for:

Facilitating quality work output through employing communication skills and a tireless work ethic, (the work shifts included night hours)

Excelling in customer care service.

Education

ACADEMIC

COURSES

Institution

Qualification

duration

achievement

Strathmore University

Kenya High School

Mumias Central Primary School

Bachelor of Commerce- Business Administration and Finance

Kenya Certificate Of Secondary Education

Kenya Certificate of Primary Education

2003 - 2007

1995 - 1999

1986 - 1995

Second class honours

C+(PLUS)

584 marks out of 700 marks.

PROFESSIONAL TRAINING & WORKSHOPS ATTENDED

Course

Trainer/Organiser

dates

Bank system operations

Bank products

Anti-money laundering

Treating customers fairly

Customer service

KIB Banking Operations

Barclay bank

Standard Chartered Bank

Jamii Bora Bank

Caritas Microfinance Bank

August 2007

October 2010

April 2016

June 2019

Additional skills

Computer Literate - Microsoft Office Suite, Outlook.

Driving Skills.

interests

Sports: Lawn-Tennis, Badminton, swimming.

Reading, Movies and Travelling

REFERENCES

.

Mrs Susan Gachago,

Sales Manager,

Standard Chartered Bank,

Box 300**-*****,

Nairobi.

Mob: 072*-***-***

E-mail:

************@*****.***

Jerusha Wanjiku Nyandoya

Caritas Micro Finance Bank,

Branch Manager,

Corporate branch,

P.O. Box 15352 -00100,

Nairobi.

Cell: +254-***-***-***

E-mail: ********@*****.***

Mrs. Fiona Anyango

Head of Business Development,

Quest Holdings Limited,

P.O. Box 46216 - 00100

Nairobi.

Cell: +254-***-***-***

E-mail:*****.***@*****.***

Contact this candidate