Assurance Analyst Quality Engineer

Asif Rizvi: ***********@*****.***, 415-***-****

Professional Summary

Over 10+ years of experience in the field of Software Testing and Quality Assurance.

Strong Expertise in SDLC like Rational Unified Process (RUP), Waterfall, Spiral and Agile models, and Prototyping.

Involved extensively in Black Box Testing, System, GUI, Integration, Functional, User Acceptance, Database Testing, and Regression Testing.

Experienced with testing tools such as HP Quality Center, HP ALM, Quick Test Professional (QTP) SOAPUI, Insomnia, SQL Management Studio Tool, and Oracle SQL Developer.

Experience in validation Omni developed integration across various platforms (Web, iOS, and Android platforms).

Experience with Medicare, Medicaid, & commercial insurances in HIPAA ANSI X12 formats including 270/271, 276/277, 835, 837, 997 &NSF formats for interfaces & images to third party vendor applications.

Strong experience and understanding of the health care industry, claims management process, and Knowledge of Medicaid and Medicare Services.

Extensively involved in testing Trizetto's Facets and mainly involved in Enrollment and Eligibility modules.

Experience in creating and developing Test Plans, Test Cases, Test Scripts, Test Reports, and Defect Reports for Manual.

Experience in validation of ACH workflow from Mobile platforms.

Experience in iOS app validation using Xcode simulator and Swift for End to end flow.

Experienced in SSO integrations with the organization’s different modules and vendor services.

Experienced in writing and executing SQL queries to manually verify Source-to-Target mapping and transformation rules (ETL Processing) in a Data warehouse and AWS Cloud.

Enhanced QTP Scripts using different Checkpoints, Parameterization, Regular expressions, Environmental variables, User-defined functions, User messages, Warnings, and used Recovery scenarios for Error handling.

Extensively worked with Load Runner Controller for preparing Goal-based Scenarios and manual Scenarios.

Extensively created and executed SQL queries in Oracle and DB2 tables to validate data at the back end.

Used selenium to perform functional testing.

Proficient in Bug Tracking tools HP ALM, Rational Clear Quest, Quality Center, and Jira.

Developed complex mappings as per the requirement using almost all transformations and effectively used Debugger to identify and resolve errors.

Experience in dealing with end clients, and coordinating with Business Analysts at various stages of the QA life cycle.i

Technical Skills

Testing Tools

Quick Test Professional(QTP), Load Runner, Selenium, QC/ALM, SOAP UI

Defect Tracking Tools

IBM Rational Clear Quest, Bugzilla, Mercury Quality Center, Jira

Languages

C, C++, Java, PL/SQL, VBScript, Python

Web Technologies

Web 2.0, HTML, CSS, JavaScript, XML, AJAX, JQuery, XPath, XSLT

Databases

Oracle 9i/10g/11g, SQL Server 2000/2005/2008, IBM DB2, MySQL, AWS Cloud

Platforms

MS Windows NT/2000/XP, iOS, Android, UNIX, LINUX,

SDLC Methods

Agile, Waterfall, Prototyping

EDUCATION

BACHELOR OF COMMERCE Karachi, Pakistan. 2001

DIPLOMA IN IT, Karachi Pakistan. 2001

PROFESSIONAL EXPERIENCE

Client: Blue Shield of California, San Francisco/Oakland, CA Feb 2018 to Till date

From May 13 2019 to Till date Cognizant

From Feb 01 2018 to May 12 2019 as Randstad Sourceright

Role: Senior QA lead

Working as a QA for Blue Shield of California one of the largest healthcare providers and involved in testing healthcare applications that deal with Claims Processing, Utilization Management, and Facets Workflow.

Responsibilities: As Functional QA Lead

Working on vendor single sign-on integrations with various BSC partners and vendors such as (Teladoc, Heal, Healthy Savings, Wellvolution, myStrength, etc),

Working on various BSC portals (Phoenix, Producer, Member, and Provider Portals) as part of the Digital Enhancement project.

Supporting release validation after core or exceptional releases

Worked on Open Enrollment 2018-2019 for Phoenix, Producer, and Member portals.

Developed regression scripts for release regression, Smoke Testing for different modules.

Performed Web Services testing using SOAP UI, Insomnia

Performed Functional Testing, integration testing, Unit Testing, Regression Testing, Smoke Testing, of Software Web Applications

Performed Manual Testing for the User Stories being developed in the current sprints

Worked on iOS app validation using a physical device, X-Code, and Soucelab.

Worked on Android apps validation using android studio, Soucelab, and physical devices.

Created test Cases to ensure that all the Acceptance criteria are met while the project testing life cycle is in process

Actively involved in Preparing and Reviewing Test Cases and Defect Reporting by using the "JIRA" tool

Actively conduct a working session with Dev and Business to perform root cause analysis of defects and review with the concerned teams

Performed Data Validations of the application by writing SQL queries

Participated in the "SCRUM Meetings" including Sprint Grooming, Sprint Planning, Sprint Review, and Sprint Retrospective

Created Test Plan, Test Design documents, Manual and Automated test reports

Ensure that QA procedures, standards, and formats are adhered to within the scope of projects

Actively following up on incidents and defects status with the assignee and escalating issues regarding the same.

Responsibilities: As Batch Support QA

Coordinated different testing environments such as Test QA, Release Test, UAT, and Integration, using various components to meet all criteria for successful testing and launching the application.

Investigate the root cause of the test failure and create defects against the failure and prioritize them as per the importance of the test, Updated the defect status while testing the defects, and prioritize them based on the severity in JIRA (Atlassian).

Followed meeting minutes with daily Webex meeting sessions.

Participate in Defects triage meeting based on the priority of defects for an end to end testing and finding the root cause of the test failure.

Perform FTP process as per confidentiality of data and accuracy of records to different remote servers and vendors.

Tested the Members, Providers, Facets Workflow, and Claims in Facets.

Tested various interfaces to Facets in Tidal Environment.

Facilitate discussions; work closely with developers, managers, and tech leads to resolve, reproduce, and verify mission-critical bugs.

Creatively design unique test cases and test plans based on code changes.

Environment: Quality Center/ALM, Unix, Linux, Facets (Trizetto), Tidal, Jira (Atlassian)

Client: Blue Shield of California, El Dorado Hills, CA Jan 2017 to Dec 2017

Role: Quality Assurance Analyst Lead

Working as a QA for Blue Shield of California one of the largest healthcare providers and involved in testing healthcare applications that deal with Claims Processing, Utilization Management, and Facets Workflow.

Responsibilities:

Coordinated different testing environments such as Test QA, Release Test, UAT, and Integration, using various components to meet all criteria for successful testing and launching the application.

Investigate the root cause of the test failure and create defects against the failure and prioritize them as per the importance of the test, Updated the defect status while testing the defects, and prioritize them based on the severity in JIRA (Atlassian).

Followed meeting minutes with daily Webex meeting session

Participate in Defects triage meeting based on the priority of defects for an end to end testing and finding the root cause of the test failure.

Perform FTP process as per confidentiality of data and accuracy of records to different remote servers and vendors.

Tested the Members, Providers, Facets Workflow, and Claims in Facets.

Tested various interfaces to Facets in Tidal Environment.

Facilitate discussions; work closely with developers, managers, and tech leads to resolve, reproduce, and verify mission-critical bugs.

Creatively design unique test cases and test plans based on code changes.

Environment: Quality Center/ALM, Unix, Linux, Facets (Trizetto), Tidal, Jira (Atlassian)

Client: Wells Fargo, San Francisco, CA Sep 2016 to Dec 2016

Role: Sr.Quality Engineer

This project involved an end-to-end electronic payment solution for corporations, financial institutions, and the Batch payroll process through various sources, combining the capabilities and benefits of a purchasing card with the control and consistency of a traditional electronic payment process, making the payroll process more streamlined with new features.

.

Responsibilities:

Responsible for gathering business requirements and writing functional specifications and processing documents about new customizations or enhancements. Also involved in writing release notes, help pages, and database schema documents (required to send with the release).

Extensively worked in defect maintenance of Front End issues

Performed Front-end (GUI) and Back-end testing of web-based and client-server applications.

Wrote and executed SQL queries to validate actual test results match expected results, back end test.

Involved in Database testing by writing & executing SQL queries to validate that data is being populated in an appropriate table & manually comparing the results with front-end values.

Involved in writing test cases and execution.

Executed test cases, and tracked defects using Quality Center (ALM).

Assist with load testing using Load Runner in Application Lifecycle Management (ALM)

Extensive involvement in database validation. Used DB Visualizer tool to test oracle DB. I was also involved in setting up a test database for clients.

Wrote SQL query to retrieve data for data validation.

Prepared test data and user acceptance test cases for clients.

Responsible for producing bug reports that contain detailed instructions on the bug environment, and how to reproduce the problem.

Client: PayPal, San Jose, CA Mar 2016 – Aug 2016

Role: Quality Analyst

PayPal is a global electronic payment solution in the e-commerce business which is a faster and safer way for payments and money transfers to be made online. After acquiring the independent status from eBay this project is about Customer Experience which involved enhancement on-site and migration.

Responsibilities:

Experienced in defining test strategies and understanding and mitigating risk.

Working in a fast-paced agile environment and on multiple releases at the same time.

Performing ACH end-to-end workflow validation for Web and mobile platforms.

Performing manual testing for iOS app using Swift code and Xcode simulator.

Performing API test, using Python

Performing black box, and ad-hoc tests for a new design of the PayPal website.

Performing functionality and integration tests.

Expert at automating robust and reusable use cases using Selenium.

Experienced in identifying missing test cases and refining existing scripts for modularity and automation purposes.

Experienced in setting up continuous integration using Jenkins.

Creating and executing SQL queries to validate application/system functionality.

Performingng the implementation of Data extractions and design as ETL with AWS cloud.

Accurately file defects in HP Quality Center about the defect management process.

Working closely with development to troubleshoot problems and perform root cause analysis.

Reviewed and analyzed system log files and SQL traces to identify issues.

Performed Back End Testing by executing SQL queries and validating the data in all the tables in the Database.

Prepared defect reports & test metrics for walkthrough sessions.

Generated daily status and weekly status reports.

Performing Bug triaging, and analysis of bug trends and root causes.

Environment: Java, TestNG, Selenium, Eclipse, Oracle 11g, Jenkins, C++, iOS, Windows, MS-Office tools

Client: Blue Shield of California, El Dorado Hills, CA Feb 2015 to Dec 2015

Role: Quality Assurance Analyst

Working as a QA for Blue Shield of California one of the largest healthcare providers and involved in testing healthcare applications that deal with Claims Processing, Utilization Management, and Facets Workflow.

Responsibilities:

Coordinated different testing environments such as if Test QA, Release Test, UAT, and Integration, using various components to meet all criteria for successful testing and launching the application.

Investigate the root cause of the test failure and create defects against the failure and prioritize them as per the importance of the test, Updated the defect status while testing the defects, and prioritize them based on the severity in JIRA (Atlassian).

Followed meeting minutes with daily Webex meeting session

Participate in Defects triage meeting based on the priority of defects for an end to end testing and finding the root cause of the test failure.

Perform FTP process as per confidentiality of data and accuracy of records to different remote servers and vendors.

Tested the Members, Providers, Facets Workflow, and Claims in Facets.

Tested various interfaces to Facets in Tidal Environment.

Facilitate discussions; work closely with developers, managers, and tech leads to resolve, reproduce, and verify mission-critical bugs.

Creatively design unique test cases and test plans based on code changes.

Environment: Quality Center/ALM, Unix, Linux, Facets (Trizetto), Tidal, Jira (Atlassian)

Client: United Healthcare Group, Carlsbad, CA July 2013 – Jan 2015

Role: Quality Assurance Analyst

Worked as a QA for United Health Group, one of the largest healthcare providers, and was involved in testing healthcare applications that deal with Claims Processing, Utilization Management, and Facets Workflow.

Responsibilities:

Developed and Maintained Test Schedule for Quality assurance deliverables

Prepared and maintained project documentation utilizing Project Life Cycle standards

Coordinated different testing environments and components to meet all criteria for successfully testing and launching the application.

Updated the defect status and opened new defects while testing the defects and prioritizing them based on the severity in Quality Center/ HP ALM.

Followed meeting minutes from Business Requirement Gathering meetings with SMEs and JADs, Weekly, and monthly Bug trend updates through Software Quality Control Board meetings

Responsible for developing performance test plans, environment configurations, application installation, and testing schedules. Created the performance test scripts as per the requirements.

Tested the Members, Providers, Facets Workflow, and Claims in Facets.

Tested various interfaces to Facets in HTTPS Environment.

Troubleshoot any problems found within Facets 4.71 and when testing the SQL data database while validating against the business rules.

Developed Regression Test cases on Facets 4.71 application.

Enhanced the script with CheckPoints, Rendezvous Point, and Transactions to check the performance of the application and added General Vusers Functions to handle bottlenecks of the application

Created and review all automation and manual scripts. Work with team members to resolve automation run time and script problems. Integrated automation test cases into the build system using QTP

Used the complex SQL Queries to pull out data from the databases for the data validation and routine report generation

Responsible for coordinating User Acceptance Testing (UAT) and production releases.

Facilitate discussions; work closely with developers, managers, and tech leads to resolve, reproduce, and verify mission-critical bugs.

Creatively design unique test cases and test plans based on code changes.

Take the lead on projects and train QA Engineers on product functionality and project-specific test procedures.

Environment: Load Runner 9.5, Quality Center/ALM, QTP, Unix, SQL, Facets 4.71 (Trizetto), Toad, VISIO, XML, Load UI

Client: Charles Schwab Bank, San Francisco, CA Jan 2011 – Jun 2013

Role: QA Engineer

Merchant Payment Solutions Gateway offers a complete payment management solution that allows for the creation of a web-based payment environment for both the management and processing of payment transactions. Features include authorization, auth-reversal, settlement, and refunding of credit card and electronic check payments for E-Commerce merchants, tracking of payment processing, financial reporting for merchant activity, management of merchant account features, and other administrative functions.

Responsibilities:

Conducted Functionality and Regression testing during the various phases of the application using QuickTest Pro (QTP).

Used Quality Center and QuickTest Pro (QTP) together for testing and reporting on the Intranet.

Developed the Test plan and Test scripts for the Client /Server Application using Quality Center.

Responsible for managing the project delivery schedules, coordinating team efforts on risk and issue management, reporting project status, and client communication.

Analyzed the Batch Process, Workflow behavior, and SOA/ Web Services testing using SoapUI.

Identified the bugs, kept track of the defect report using HP ALM, and analyzed the root cause for defects.

Managed complex software projects, through the SDLC process resulting in the successful integration of our financial exchange network with global Financial Institutions using Web services.

Developed LoadRunner scripts and created different scenarios as per the requirements for performance testing.

Involved in designing and developing Validation plans and Test plan documentation.

Used Agile techniques in certain iterations of projects and employed Scrum to manage the process.

Coordinated with different teams (Business, Development & Management) to get data transferred to different Interfaces.

Prepared Data including raw and XML data, and SOAP UI messages that satisfy all the business conditions.

Involved in writing Use Cases, UAT Plans, and UAT cases from Business Requirements

Designed and developed test cases for putting the application on manual and automated testing.

Analyze the functional requirements, writing test cases for every object.

Involved in performing different types of Testing Functional, Integration, System, and Regression.

Performed data Analysis and tested the code development of Informatica Mappings during ETL and Data integration tasks using complex SQL queries.

Environment: QuickTest Pro(QTP) 6.5,UNIX, SOAP UI, Linux, HP ALM, VB Script, XML, Load Runner 6.0, SQL Script, UNIX, PL/SQL, HTML, ClearQuest, Mainframes

Client: Health Alliance Plan, Detroit, MI June 2008 - Dec 2010

Role: Quality Assurance Analyst

Health Alliance Plan Corp (HAP) is a full-service health management company providing a full range of HMO, PPO, and POS benefit plans. Health Alliance Plans was in the middle of coordinated series of projects, designed to improve its competitive positioning in the market. Although efforts were made to provide information through other avenues, the majority of customer contacts were through the telephone. For this reason, HAP selected to enhance the capability of Customer Contact Representatives (CCR) to efficiently and effectively serve their customers.

Responsibilities:

Validated the scripts to make sure they have been executed correctly and meet the scenario description.

Created and executed various manual and basic automated test cases from test scenarios using QTP.

Performed bug, Verification, Functionality, Regression, and Integration tests.

Utilized the Agile Software Development Life Cycle regularly.

Performed Positive and Negative testing, Black Box Testing, and End User testing.

Experience with EDI transactions like EDI 834 (Benefit Enrollment and Maintenance), 277/275(Health Care Claim Request for Additional Information and Response), 276/277(Health Care Claim Status Request and Response), 835(Health Care Claim Payment/Advice), 837 and (Health Care Claim: Professional, Institutional and Dental).

Multiple 837map sets were developed for each client (clearinghouse, internal, and external trading partners), as well unique mappings were needed in each map to accommodate various conditions dealing with Provider, Subscriber, PAY-TO, and BILL-TO Provider information needed to identify multiple conditions dealing with batch processing of claims.

Wrote batch program using simple and complex SQL Queries with number and string manipulating functions to verify and validate inserted data, and analyze the result file.

Responsible for working with the team to review and modify process flows to increase productivity and effectively utilize FACETS features not provided by the legacy systems

Worked with Facets System implementation, Claims and Benefits configuration set-up testing, Inbound/Outbound Interfaces and Extensions, Load and extraction programs involving HIPPA 834 and proprietary format files, and Reports development.

Validating all the information from HIPAA to FACETS.

Environment: LoadRunner, Quality Center, ASP, HTML, VB Script, Facets, SQL, JavaScript, and Windows

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