Mountain Lake Customer Service

Ava Isecke

Naples, Fl **********@*****.*** 239-***-**** https://www.linkedin.com/in/ava-isecke-948186193/ Education

Florida Southern College, Lakeland, FL

Bachelor of Science, expected graduation May 2023

● Majoring in Marketing

Work Experience

Florida Southern College – Wellness Center, Lakeland, FL Lifeguard, August 2019-Present

● Enforced guests' adherence to pool guidelines and rules in a professional manner to maintain a safe environment

● Performed rescues in the event of drowning or swimming accidents The Ritz-Carlton, Naples, Naples, FL

Hostess, June 2019- March 2020

● Anticipated and fulfilled each guest's needs while using professional language

● Created a work environment of teamwork and lateral service so that the needs of guests and coworkers were met

● Built strong relationships to create loyal guests Lifeguard, November 2021-Present

● Ensured the safety of all guests

Mountain Lake Country Club, Lake Wales, FL

Server Assistant, April 2021- June 2021

● Maintained high standards of customer service and cleanliness during high-volume, fast-paced operations

● Communicated clearly and positively with coworkers and management

● Resolved complaints promptly and professionally

Leadership Experience

Delta Sigma Pi Fraternity, Lakeland, FL

VP Fundraising, February 2020-Present

● Successfully planned and managed events to raise funds for the chapter

● Facilitated member engagement through creative networking and volunteer opportunities

● Utilized marketing skills to promote events to members, alumni and community member

● Traveled to national fraternity events as a delegate for my chapter Kappa Delta Sorority, Lakeland, FL

Director of Social Events, November 2021- Present

● Plan and execute events for 70+ members and their dates LEAD Conference, Raleigh, NC

Chapter Representative, February 2022

● Attended breakout sessions on topics including leadership, fundraising, member engagement and recruiting Campus Involvement

Campus Ministries, Lakeland, FL

Member, Fall 2019-Present

● Attends Beyond Campus Ministry, Wesley Fellowship, Sandwich Ministry, Women’s Bible Study, and Chapel Scholar’s Weekend Leader, Lakeland, FL

Leader, Spring 2020

● Serve as a resource for prospective students by being a knowledgeable guide Skills

Technological Skills: Proficient in Office Suite, Canva Certifications: First-Aid/CPR/AED/Lifeguard Certified, Food Safety Certified, C.A.R.E. (Controlling Alcohol Risks Effectively)

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