Customer Service Representative

AIMEE ANNE FALK

*CONTACT EMAIL: **********@*****.***

*CONTACT MOBILE PHONE: 724-***-****

*** **** **** ****

Mount Pleasant, Pennsylvania 15666

Objective/s:

Become an employee of a friendly, customer-oriented company PROFESSIONAL SUMMARY:

Hardworking and reliable customer service representative. Focused on going above and beyond to support and serve customers. Trained in different databases and offering top-notch customer service abilities. Motivated to continue to learn and grow as a professional.

Currently Working As A Substitute Secretary at

Mount Pleasant School District; September 2021- Current, Mount Pleasant, Pa SKILLS:

* Organize files

* Customer relations

* Motivation

* Set appointments

* Teamwork

* Clerical support

A

F

SKILLS CONTINUED:

* Transcribe letters

* Multi-line phone systems

* Fax and copy machines

Experience:

*Responsible for doing the attendance for all children to a database.

*Greeting everyone with a smile and helping them with whatever they need.

*Log all visitors into the school in a database while making a copy of driver's licenses for the visitors, so we can see who is in the school.

*Make sure all visitors have all clearances.

*Answer incoming calls, and make calls out as needed.

*E-mailing

* Filing

*Answered calls coming inbound about health insurance

*Verified info about their account, updated if needed

*Answered their questions regarding their health insurance.

*Help find local Doctors that complete their needs. Past Jobs/Experience Continued:

*Inbound Callcenter Customer Service Representative Three Rivers Administrative Services ( Monroeville, Pa / Jan 2001-Aug 2002) Echostar Communication (McKeesport/June 2003-Dec 2003) P.I.F.F. (Irwin, Pa/Sept 2002-Oct 2002)

*Customer Service / Held Various Temporary Positions Wendy’s/Cashier; Food Handler

Arby’s/Cashier; Food Handler

Denny’s/Hostess; Waitress

Past Jobs/Experiences Continued 2:

(Mar 2000-Dec 2000)

Eat n’ Park/Waitress

(June 2010-Aug 2010)

*Cashier Jobs

Giant Eagle(Irwin), Staples(Greensburg), Petsmart(Greensburg)

*OTHER-CATAGORY JOBS

Nurses Aid/Huntington Ridge (Irwin, Pa/Dec 1998-Feb 2000) Bank Teller/Irwin Bank and Trust (Fort Allen/Oct 2002-Jan 2003) Personal Care/From The Heart (N/A for date & place) EDUCATION:

*Norwin High School

*North Huntington, Pennsylvania

Graduated in June 1999 with a High School Diploma, (general)

*Western School of Health and Business Careers / *Certificate /

*Westmorland Career and Technology Center / Cosmetology / *Certificate / REFERENCES AVAILABLE

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