Loan Processor Administrative Assistant

JOCELYNE GIVENS

PROFESSIONAL SUMMARY

Dependable, accurate professional with extensive experience in administrative support. Strengths in leadership with the ability to work independently and in a team environment. Skilled in managing multiple projects with exceptional communication and organizational skills. Also brings energy, enthusiasm and creative solutions to complex problems. WORK HISTORY

Senior Processing Specialist, 11/2019 to Current

Fiserv, Inc., Marietta, GA

• Research and evaluate the work case and process disputes, fraud, chargebacks and complaints.

• Monitor work cases to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.

• Respond timely to written consumers regarding complaints, disputes, requesting validation, cease and desist requests within Fair Debt Collections Practices Act and Fair Credit Reporting Act.

• Submit payment plans and settlements in compliance with FDCPA guidelines and state regulations.

• Prepare monthly and weekly portfolio reports for senior management.

• Perform quality assurance and audits to ensure compliance with FDCPA and applicable State and Federal regulatory compliance requirements.

Licensing Specialist, 01/2015 to 10/2019

Cornerstone Support Inc., Roswell, GA

• Monitored and maintained filling system for license applications and prepared annual reports

• Executed new licensing and renewal projects as per business needs

• Maintained policies and procedures related to licensing and renewal compliance

• Assisted in researching and interpreting state / local regulations related to regulatory licensing

• Responsible for reporting status of regulatory licensing to stakeholders

• Interacted with regulatory agencies as needed

Address : 1160 Hammond Drive

#403, Atlanta, GA 30328

Phone : 404-***-****

Email : **********@*****.***

SKILLS

• Detailed oriented / excellent

communication skills

• Excellent customer service skills

• Proficient in Microsoft Office

Programs and PeopleSoft

• Passionate about finding solutions

to problems and working with a

team towards a common goal

• Self-starter capable of meeting

tight deadlines in a fast paced

environment

• Excellent critical thinking skills and

the ability to resolve situations

that requires innovative and out of

the box solutions

• Ensured optimal level of customer satisfaction and performed research on all issues

Administrative Assistant, 08/2012 to 12/2014

Alpharetta Christian Academy, Alpharetta, GA

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

• Prepared and distributed team-based communications to foster collaboration and enhance team morale

• Coordinated with appropriate administrative staff to address clinical, operational and financial questions

• Processed student registrations and withdrawals

• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes Human Resources Specialist, 04/2007 to 10/2010

Total System Services Inc., Alpharetta, GA

• Responsible for operational HR duties including employment application intake and processing, computer entry, and job file maintenance in a timely manner

• Responsible for conducting all pre-employment background investigations and testing to include credit analysis, criminal history investigations, employment reference, previous education, and drug testing

• Schedules orientation for the new hires and creates the new hire packet. Coordinates all processes needed for payroll and benefits for the new team member

Mortgage Loan Processor, 06/2004 to 05/2007

IndyMac Bank, Norcross, GA

• Review closed loan documents to ensure proper guidelines are met and loans are purchased in a timely manner

• Developed a working relationship with stakeholders, throughout the construction loan process

• Collaborated with compliance department to eliminate procedural errors and margin breaks

• Handled various accounting transactions

• Set up, stored and updated customer files, department records and regulatory paperwork

• Executed wire transfers, stop payments and account transfers EDUCATION

Master of Science, Project Management, 11/2020

Walden University - Minneapolis, MN

Master of Project Management degree candidate

• Will be sitting for the Certified Associate in Project Management

(CAPM) exam

• Member of Project Management Institute - Atlanta Chapter Bachelor of Science, Finance, 05/1989

Howard University - Washington, DC

.

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