Professional Summary

Experienced Operations Manager with over 7 years of experience in

Hotel and Restaurants. Excellent reputation for resolving problems and improving customer satisfaction.

Marc

Russell

Cajes

e: adpzwy@r.postjobfree.com

m: +971-**-*******

address: Villa 18, Al Dhafra St. Abu Dhabi, UAE

linkedIn: https://linkedin.com/in/marc-russell-cajes Education

Bachelor of Science –

Hotel and Restaurant Management

De La Salle Araneta University -

Manila, Philippines

2008 - 2013

Special Trainings

Essential Food Safety Training

Certificate

Abu Dhabi Food Control Authority

Syscom College

Abu Dhabi - United Arab Emirates

Issuing Date: April 25, 2018

Valid Until: April 17, 2023

Leadership Supervisory Program

Royal Catering

Abu Dhabi - United Arab Emirates

April 18, 2018

On-Boarding Training

The St. Regis

Abu Dhabi - United Arab Emirates

December 14, 2016

Chemical Awareness, Safe Handling

and Application

Belhasa Biotech Solutions LLC

Dubai, United Arab Emirates

July 26, 2015

Scope in the Hospitality Industry

Hyatt Hotel And Casino Manila, Philippines

September 13, 2008

Work History

Operations Manager Specialist

CAF Cafe and Half Burger Abu Dhabi Branch

Abu Dhabi, UAE

Nov 2020 - till present

y Monitored all company inventory to ensure

stock levels and databases were updated.

y Managed teams of employees, overseeing

hiring, training, and professional growth of

employees.

y Received and processed stock into inventory

management system.

y Created spreadsheets using Microsoft Excel

for daily, weekly and monthly reporting.

y Used Microsoft Word and other software

tools to create documents and other

communications.

Operations Manager

Muscle Machine Restaurant Cafe

Abu Dhabi, UAE

Nov 2018 - Sept 2020

y Boosted team performance with enhanced

employee evaluation processes.

y Set, enforced and optimized internal policies

to maintain efficiency and responsiveness to

demands.

y Implemented policies and standard

operating procedures for continuous

improvement.

y Maintained constructive client and vendor

relationships.

y Cultivated strong business relationships

with clients to increase overall experience,

satisfaction and retention rates.

Operations Supervisor

Royal Catering - Abu Dhabi, UAE

Sept 2017 - Oct 2018

y Monitored daily and weekly key performance

indicators to maintain on-track status.

y Enhanced operational efficiency and reduced

labor expenses by developing and optimizing

standard practices.

y Led associate focus groups and meetings

to obtain suggestions, address concerns or

issues and foster positive relations among

team members and management.

y Developed and deepened relationships with

customers, vendors and internal stakeholders.

y Reviewed and assessed ongoing operations,

developing initiatives for continuous process

improvement.

Team Leader

Azura Panoramic Lounge Pool Bar Restaurant,

St Regis Hotel Nation Tower

Abu Dhabi, UAE

Dec 2016 - Sept 2017

y Mentored and guided employees to foster

proper completion of assigned duties.

y Built strong relationships with customers

through positive attitude and attentive

response.

y Coached team members in customer

service techniques, providing feedback and

encouragement toward reaching sales goals.

y Established open and professional

relationships with team members which

helped resolve issues and conflicts quickly.

y Optimized customer support by establishing

collaborative service environment.

Team Leader / Customer Service

Representative

Star Corporation L.L.C Management Smoking

Doll Asian Fused, Leopolds of London And

Wildfire Restaurants

May 2014 - Nov 2016

y Mentored and guided employees to foster

proper completion of assigned duties.

y Built strong relationships with customers

through positive attitude and attentive

response.

y Molded team and embraced change to adapt

within dynamic market.

y Adhered to rigorous standards for customer

service, merchandising and operational

safety.

y Maintained customer satisfaction with

forward-thinking strategies focused on

addressing customer needs and resolving

concerns.

y Provided primary customer support to

internal and external customers in fast-paced

environment.

y Educated customers on promotions to

enhance sales.

y Answered customer telephone calls promptly

to avoid on-hold wait times.

y Provided information to customers regarding

charge accounts and loyalty program and

helped to open and activate new accounts.

y Responded to customer requests for

products, services and company information.

y Offered advice and assistance to customers,

paying attention to special needs or wants.

Supervisor

Old Swiss Inn Restaurant (Authentic Swiss &

European Cuisine)

Manila, Philippines

y Applied strong leadership talents and

problem-solving skills to maintain team

efficiency and organize workflows to meet

any daily demand.

y Created efficient work schedules for each

team member to maintain deadlines and

keep shifts properly staffed.

y Set overall vision and provided team

leadership.

Character Reference

Mr Frederick Estacio

C.E.- Project Coordinator

House Engineering Contracting LLC

e: adpzwy@r.postjobfree.com

m: 050-*******

Ms Katrina Cunanan

Office Manager

First Abu Dhabi Bank (FAB)

Al Khubeira Branch

Abu Dhabi UAE

e: adpzwy@r.postjobfree.com

m: 052-*******

I hereby attest to my knowledge that the

above information is true and correct

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