Project Coordinator Operations Manager
Resume:
Professional Summary
Experienced Operations Manager with over 7 years of experience in
Hotel and Restaurants. Excellent reputation for resolving problems and improving customer satisfaction.
Marc
Russell
Cajes
e: ****.*****@*****.***
address: Villa 18, Al Dhafra St. Abu Dhabi, UAE
linkedIn: https://linkedin.com/in/marc-russell-cajes Education
Bachelor of Science –
Hotel and Restaurant Management
De La Salle Araneta University -
Manila, Philippines
2008 - 2013
Special Trainings
Essential Food Safety Training
Certificate
Abu Dhabi Food Control Authority
Syscom College
Abu Dhabi - United Arab Emirates
Issuing Date: April 25, 2018
Valid Until: April 17, 2023
Leadership Supervisory Program
Royal Catering
Abu Dhabi - United Arab Emirates
April 18, 2018
On-Boarding Training
The St. Regis
Abu Dhabi - United Arab Emirates
December 14, 2016
Chemical Awareness, Safe Handling
and Application
Belhasa Biotech Solutions LLC
Dubai, United Arab Emirates
July 26, 2015
Scope in the Hospitality Industry
Hyatt Hotel And Casino Manila, Philippines
September 13, 2008
Work History
Operations Manager Specialist
CAF Cafe and Half Burger Abu Dhabi Branch
Abu Dhabi, UAE
Nov 2020 - till present
y Monitored all company inventory to ensure
stock levels and databases were updated.
y Managed teams of employees, overseeing
hiring, training, and professional growth of
employees.
y Received and processed stock into inventory
management system.
y Created spreadsheets using Microsoft Excel
for daily, weekly and monthly reporting.
y Used Microsoft Word and other software
tools to create documents and other
communications.
Operations Manager
Muscle Machine Restaurant Cafe
Abu Dhabi, UAE
Nov 2018 - Sept 2020
y Boosted team performance with enhanced
employee evaluation processes.
y Set, enforced and optimized internal policies
to maintain efficiency and responsiveness to
demands.
y Implemented policies and standard
operating procedures for continuous
improvement.
y Maintained constructive client and vendor
relationships.
y Cultivated strong business relationships
with clients to increase overall experience,
satisfaction and retention rates.
Operations Supervisor
Royal Catering - Abu Dhabi, UAE
Sept 2017 - Oct 2018
y Monitored daily and weekly key performance
indicators to maintain on-track status.
y Enhanced operational efficiency and reduced
labor expenses by developing and optimizing
standard practices.
y Led associate focus groups and meetings
to obtain suggestions, address concerns or
issues and foster positive relations among
team members and management.
y Developed and deepened relationships with
customers, vendors and internal stakeholders.
y Reviewed and assessed ongoing operations,
developing initiatives for continuous process
improvement.
Team Leader
Azura Panoramic Lounge Pool Bar Restaurant,
St Regis Hotel Nation Tower
Abu Dhabi, UAE
Dec 2016 - Sept 2017
y Mentored and guided employees to foster
proper completion of assigned duties.
y Built strong relationships with customers
through positive attitude and attentive
response.
y Coached team members in customer
service techniques, providing feedback and
encouragement toward reaching sales goals.
y Established open and professional
relationships with team members which
helped resolve issues and conflicts quickly.
y Optimized customer support by establishing
collaborative service environment.
Team Leader / Customer Service
Representative
Star Corporation L.L.C Management Smoking
Doll Asian Fused, Leopolds of London And
Wildfire Restaurants
May 2014 - Nov 2016
y Mentored and guided employees to foster
proper completion of assigned duties.
y Built strong relationships with customers
through positive attitude and attentive
response.
y Molded team and embraced change to adapt
within dynamic market.
y Adhered to rigorous standards for customer
service, merchandising and operational
safety.
y Maintained customer satisfaction with
forward-thinking strategies focused on
addressing customer needs and resolving
concerns.
y Provided primary customer support to
internal and external customers in fast-paced
environment.
y Educated customers on promotions to
enhance sales.
y Answered customer telephone calls promptly
to avoid on-hold wait times.
y Provided information to customers regarding
charge accounts and loyalty program and
helped to open and activate new accounts.
y Responded to customer requests for
products, services and company information.
y Offered advice and assistance to customers,
paying attention to special needs or wants.
Supervisor
Old Swiss Inn Restaurant (Authentic Swiss &
European Cuisine)
Manila, Philippines
y Applied strong leadership talents and
problem-solving skills to maintain team
efficiency and organize workflows to meet
any daily demand.
y Created efficient work schedules for each
team member to maintain deadlines and
keep shifts properly staffed.
y Set overall vision and provided team
leadership.
Character Reference
Mr Frederick Estacio
C.E.- Project Coordinator
House Engineering Contracting LLC
e: *********.*@*-**.**
m: 050-*******
Ms Katrina Cunanan
Office Manager
First Abu Dhabi Bank (FAB)
Al Khubeira Branch
Abu Dhabi UAE
e: *******.*******@****.***
m: 052-*******
I hereby attest to my knowledge that the
above information is true and correct
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