Administrative Assistant Customer Service
Resume:
JESSIE SALES
Human Resource Assistant
Contact
Address
Berryton, KS, 66409
Phone
*************@*****.***
Skills
Safety processes and procedures
Excellent
Effective communication
Excellent
Team Development
Excellent
Food Safety
Excellent
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
2021-12 - 2022-01
ASSOCIATE TEAM LEAD
H&R BLOCK, Topeka, KS
Mentored and guided employees to foster proper completion of assigned duties.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Initiated timely response to emails, voicemails and written correspondence.
2021-10 - 2021-12
STORE MANAGER
PAPA MURPHY'S, Topeka, KS
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control and store opening and closing procedures.
2020-01 - 2020-10
SHIFT MANAGER
Wendy's, Topeka, KS
Trained and mentored new employees to maximize team performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.
Exercised composure under pressure and in escalated customer service scenarios.
2017-08 - 2017-11
Line Cook
Taco Bell, Kansas City, MO
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Transitioned between breakfast and lunch service.
2013-01 - 2016-03
Assistant Manager
Sonic Drive, Denver, CO
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enforced quality assurance protocols to deliver ideal customer experiences.
Motivated, trained and disciplined employees to maximize performance.
Boosted yearly profits through process optimization and improved training.
Education
2020-06 - Current
BACHELORS: BUSINESS ADMINISTRATION HUMAN RESOURCE MANAGEMENT, FINANCE
COLORADO TECHNICAL UNIVERSITY ONLINE
2020-06
ASSOCIATES: BUSINESS ADMINISTRATION
COLORADO TECHNICAL UNIVERSITY
GPA: 9
Additional Information
ACTIVITIES https://www.linkedin.com/learning/certificates/468
a13204d64de1993cb5b30a107049cc8bb87 03013e3618c2b7067eb6790167?trk=share_certificate https://www.linkedin.com/learning/certificates/a48a0bfe48ce9df53857feae42fddd8c93f10da8 4e375a5f31db2a6187fb6466?trk=share_certificate https://www.linkedin.com/learning/certificates/e84099723ba1e54ac9cab2e8c32d03a6901a26 4426078c70e9b1553915132d06?trk=share_certificate
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