Customer Service Social Services

BARBARA TRESSEL

Ione, California ***** 209-***-**** adpztz@r.postjobfree.com

Professional Summary

Motivated employee, with experience successfully managing and monitoring both students and clients in differing work environments and industries. Highly skilled at facilitating program goals in both situations. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.

Skills

Proficiency in C-IV software

Program knowledge

Resource information

Applicant engagement

Customer service

Written communication

Documentation and paperwork

Computer skills

Compassion

Conflict resolution

Work History

Eligibility Caseworker 01/2005 to 01/2018

Amador County Department Of Social Services – Jackson, CA Facilitated hundreds of clients to receive food stamp, medical, and cash benefits according to state and federal guidelines

Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.

Created systems to track and manage reports and documents Forged good working relationships with clients by being emotionally resilient Cultivated effective communication skills with clients and coworkers to ensure ongoing delivery of benefits or discontinuance as mandated by guidelines Teacher 08/1989 to 02/1998

Sacramento County Office Of Education – Sacramento, CA Mentored at-risk junior/senior high school students expelled from South Sacramento school districts

Created curriculum designed to engage and augment learning in core subjects and increase student understanding

Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results

Facilitated improvement of in-class behavior and study skills through individual counseling, conflict resolution, and life skills instruction

Supervised 3 instructional assistants to aid in effective management of the classroom Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies

Education

Bachelor of Arts: English

California State University - East Bay - Hayward, CA The year after completing BA, also earned Lifetime Secondary Teaching Credential Literature, Yoga, Gardening

Love historical works and mystery novels; yoga and gardening help maintain physical and mental equilibrium

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