Jijuana Lawhorn

adpztr@r.postjobfree.com

Shelby Charter Township, MI 48317

adpztr@r.postjobfree.com

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Member Services Representative

Mindlance Employment Agency - Union, NJ

October 2021 to December 2021

Provider Relations Representative

• Foster strong, positive relationships with all making it easy for the organization to handle problems

• Investigate a members problem resulting in increased customer satisfaction.

• Build positive relationships between health plans, providers, and practice managers.

• Identify and remediate claims to ensure early resolution of claims problems.

• Assist members in setting up and utilizing provider portals and networks.

• Answer and service departmental telephone calls and provide exceptional services to callers.

• Create and maintain members contract files in a safe and confidential manner.

• Assist with a full range of members relations and service interactions such as an end to end members claim and call quality training.

• Provide support by handling queries regarding claim statuses of medical exam rewards. Warehouse Sortation Associate

Amazon.com - Wixom, MI

February 2020 to December 2021

• Receive incoming shipments, and compare them with the work orders.

• Ensure that all incoming shipments are safely unloaded and moved to the assigned storage areas.

• Open all incoming packages and sort them out according to their sizes, batch numbers, and types.

• Make arrangements for incoming shipments to be moved to assigned storage areas, ensuring that they are properly stored.

• Refer to work orders to determine the type and quantity of items to be retrieved, and ensure that they are timely picked.

• Move picked items to the packing area, ensuring that they are properly and securely packed and labeled with pertinent information.

• Pack and label items and move them to the delivery areas.

• Assist loaders in placing merchandise onto awaiting vehicles.

• Stack items in the delivery truck in a manner that they are secure, and ensure that fragile items are carefully handled.

• Make arrangements for paperwork to be sent along with all outgoing shipments.

• Maximize storage space within the warehouse area, by carefully and strategically moving items. Healthcare Manager

Sharon Bryant Healthcare - Detroit, MI

April 2010 to December 2021

Administrative & Business Operations

Negotiate care contracts

Intake new client

Train new staff

Employee relations

Assist client with daily living requirements.

Medication reminders

Driving client to stores & appointments

Appointment Setter

In And Out Floors LLC - Warren, MI

August 2021 to September 2021

Inbound and outbound calling

Setting appointments for new floor shows cases

Sales

Call center environment

Manual Telephone

Internet dialer call methods

Customer Relations Manager

Allianceone

June 2021 to September 2021

Inbound and outbound calls handling

Account Research

Conflict Resolution

Operate multiple software programs and monitors simultaneously View and Update files electronically

Safeguard documents and data

Explain company prospective, programs as well as contracts. Manage confidential information

Use of dialer

Healthcare Technician

22nd Century Technologies, Inc - Southfield, MI

November 2020 to September 2021

Identify correct individual

Explain confidential information

Document appropriate outcomes

Use automated internet dialer

Work for the government

Use of salesforce

Internet Dialer

Multiple Monitors

Quality Control Inspector

TRIGO Global Quality Solutions - Sterling Heights, MI November 2019 to September 2021

Inspecting automotive parts

Packing

Assembly

Shipping & Receiving documentation

Call Center Agent

CDAC - Detroit, MI

October 2020 to November 2020

Outbound calling

Scheduler of poll worker staff

Political presentation candidates

Use of dialer

Documentation of outcomes

Supervisor

United States Bureau

July 2020 to October 2020

Administrative & Business Operations

Supervise & Train Enumerators

Device management

Prepare documentation

Manage Seminar presentations

Federal Policy implementations

Scheduling for shift and servicing

Payroll inputting

Confidential information management

Employee relations

Driver

Regency Transportation, Inc - Dearborn, MI

September 2019 to September 2019

pick up clients from their homes an driving them to doctors visits or medical needs locations transporting to pharmacy at times

returning clients to there homes

personalized customer service

• Regional driver

Manager

Jackson Hewitt - Highland Park, MI

December 2005 to April 2010

• Administrative & Business Operations

• Managed store accounting for all shifts

• Handled all revenue reporting

• Sales

• Assured customer satisfaction at all times

• Opened and closed office

• Trained office assistant an preparers.

• Sale bonus for high volume additional products an services offer by Jackson Hewitt

• Handled event planning

• Cleaned office

• Supervised 5 employees per location

• Employee relations

• Managed advertising, sales, customer relations, inventory management, marketing, and appointment setting telephone an data entry

• Individualized confidential customer service

Catering Manager

Lakes Catering - Detroit, MI

July 1991 to April 2010

Preparing food

serving food

food displays set up

delivering food trays

light clean up

cash handling

Administrative and Business organizational services Write up/negotiation of contract for services

supervising 3-10 crew members per contract

Personalized customer service

Quality Inspector

Labour Ready - Mount Clemens, MI

October 1993 to December 2000

Quality Inspector

Machine operator

Spot welder

Production line

Loading/unloading trucks

Assembly

Forklift operator

Electric/ manual pallet jacks operator

Order picking

Shipping/ receiving clerk

Enumerator/Crew Leader

United States Bureau - Detroit, MI

January 2000 to May 2000

Training new enumerators in company / field procedures going to residential homes

filling out and file government documents

maintaining confidentiality

quality customer service

Order Picker/Packer

Carmango Foods - Detroit, MI

January 1998 to December 1999

Process restaurant order request

Warehouse/Delivery

Locate items/Stack on skids

Packing..Shrink Wrap/ boxing

Shipping/Receiving

Inventory Specialist

RGIS Inventory Specialists - Livonia, MI

October 1997 to January 1998

Going to companies auditing inventory

separating items

stocking areas

setting up displays / shelves / showrooms

light cleaning

using specialized equipment

computers

Microsoft/Windows efficient

Secretary/Receptionist

City of Detroit - Detroit, MI

June 1989 to December 1994

• Greetings

• Intake

• Business Administration

• Telephone switchboard operation

• Securing proprietary information

• Opening & closing locations

Crew Trainer/Cashier

McDonald's - Detroit, MI

January 1990 to November 1994

Open/ closing store

Train new crew members

Drive thru operations

Cash handling/Food preparation

Sales upscale/Customer service

Restocking/Maintenance

Education

Commercial Motorist Operations Manager in Commercial Motor Vehicle Operator

US Truck Driving School - Sterling Heights, MI

September 2021 to Present

Medical Office Management in Healthcare

Medcerts - Detroit, MI

August 2019 to Present

Certificate of Completion in Healthcare Technician- Covid 19 Johns Hopkins University

October 2020 to October 2020

Some college in Business

WCCCD - Detroit, MI

August 2011 to June 2012

GED in Business

State of Michigan - Detroit, MI

February 1994 to June 1994

Skills

• Home Health

• Personal Care

• Nanny

• Quality Inspection (7 years)

• Customer Service (10+ years)

• Management Experience (10+ years)

• Sales Experience

• CNA student (Less than 1 year)

• Driving Experience (10+ years)

• Home Care

• Medical Terminology

• Front Desk

• Hospitality Experience

• Phone Etiquette

• Typing

• Excel

• Conflict Management (10+ years)

• Delivery Driver Experience

• Microsoft Office

• Time Management

• Process Improvement

• ISO 9001

• Driving

• Caregiving

• Data Entry (10+ years)

• Inventory Control

• Leadership Experience

• English

• Medical Office Management

• Customer Relationship Management

• Office Management

• Medical Office Experience

• Medical Records

• Quality Control

• Medical Scheduling

• Quality Assurance

• Manufacturing

• Manufacturing

• Medical Scheduling

• Quality Assurance

• Quality Control

• HIPAA

• Warehouse Experience

• Mechanical Knowledge

• Insurance Verification

• Medical Coding

• EMR Systems

• EMR Systems

• Insurance Verification

• Medical Billing

• Troubleshooting

• Vital Signs

• Outside Sales

• Microsoft Excel

• Administrative Experience

• Cashiering

• Cash Handling

• Supervising Experience

• Shipping & Receiving

• Microsoft Outlook

• Accounting

• Recruiting

• Negotiation

• Hi-Lo Experience

• Merchandising

• Order Picking

• Forklift

• CPT Coding

• ICD-10

• Marketing

• Digital Marketing

• Pallet Jack Experience

• Restaurant experience

• Sales

• Data collection

• Hospitality

• Assembly

• Microsoft Powerpoint

• Microsoft Word

• Retail sales

• Public speaking

• Computer literacy

• Leadership

• Territory management

• Presentation Skills

• Press brake machine

• Blueprint reading

• Active Directory

• Welding

• Account management

• Documentation review

• Multi-line phone systems

• Software troubleshooting

• Help desk

• LAN

• Salesforce

• Management

• Upselling

• Google Docs

• Basic math

• Computer Networking

• ICD-9

• WAN

• Hi-Lo

• Technical Support

• Network Support

• CRM software (5 years)

• SAP CRM (2 years)

• Operating systems

• Pricing

• Windows

• Sales management

• Commercial driving

• Tax experience

Certifications and Licenses

Chauffeur drivers License

July 1994 to December 2024

DOT Medical Card

December 2021 to December 2022

BLS- American Heart Association CPR/First Aid/AED

January 2022 to January 2024

Forklift Certified

July 2020 to July 2022

CDL A permit

September 2021 to September 2022

Assessments

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Reliability — Highly Proficient

November 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Data Entry — Highly Proficient

November 2019

Entering data quickly and accurately

Full results: Highly Proficient

Scheduling — Proficient

November 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Attention to Detail — Proficient

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

General Mechanical Knowledge — Proficient

January 2020

Understanding and applying mechanical concepts and processes. Full results: Proficient

Personality: Hard-Working — Expert

January 2020

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Conscientiousness — Highly Proficient

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Delivery Driver — Expert

January 2020

Interpreting instructions, reading maps, and solving problems. Full results: Expert

Medical Terminology — Proficient

February 2020

Understanding and using medical terminology

Full results: Proficient

Receptionist — Expert

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Verbal Communication — Proficient

February 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Electronic Medical Records: Best Practices — Highly Proficient February 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

February 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Delivery Driver — Expert

February 2020

Interpreting instructions, reading maps, and solving problems. Full results: Expert

Warehouse Associate — Highly Proficient

February 2020

Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient

Delivery Driver — Highly Proficient

February 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Home Health Aide Skills — Highly Proficient

March 2020

Providing care to patients in a home setting.

Full results: Highly Proficient

Forklift Safety — Highly Proficient

May 2020

Best practices and safety hazards in forklift operation Full results: Highly Proficient

Customer Service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Work Style: Reliability — Highly Proficient

November 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Scheduling — Proficient

February 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Administrative Support — Proficient

April 2020

Using basic scheduling and organizational skills in an office setting. Full results: Proficient

Mechanical Knowledge — Proficient

January 2020

Understanding and applying mechanical concepts and processes. Full results: Proficient

Delivery Driver — Expert

January 2020

Interpreting instructions, reading maps, and solving problems. Full results: Expert

Work Style: Reliability — Highly Proficient

January 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Following Directions — Highly Proficient

June 2020

Following multi-step instructions.

Full results: Highly Proficient

Legal Skills — Proficient

June 2020

Assisting practicing attorneys in the preparation for litigation proceedings Full results: Proficient

Work Style: Reliability — Highly Proficient

November 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Brand Ambassador — Proficient

August 2020

Promoting brand awareness and sales.

Full results: Proficient

Scheduling — Proficient

July 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Work Style: Reliability — Proficient

August 2020

Tendency to be dependable and come to work

Full results: Proficient

Sales Fit — Proficient

August 2020

Assesses personality traits that are important for sales roles. Full results: Proficient

Call Center Customer Service — Highly Proficient

February 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Attention to Detail — Proficient

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Management & Leadership Skills: Planning & Execution — Proficient July 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Recruiting — Proficient

August 2020

Managing the candidate sourcing and selection process Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Delivery Driver — Highly Proficient

August 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Inside Sales — Highly Proficient

August 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Home Health Aide Skills — Highly Proficient

September 2020

Providing care to patients in a home setting

Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

September 2020

Applying customer service skills in a call center setting Full results: Highly Proficient

Mechanical Knowledge — Proficient

September 2020

Understanding and applying mechanical concepts and processes Full results: Proficient

Management & Leadership Skills: Planning & Execution — Proficient July 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Work Motivation — Highly Proficient

September 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Retail Customer Service — Proficient

October 2020

Comprehending and responding to retail customer needs Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Recruiting — Proficient

August 2020

Managing the candidate sourcing and selection process Full results: Proficient

Mechanical Skills: Monitoring — Proficient

September 2020

Understanding of machine dials, gauges, displays, and data charts Full results: Proficient

Home Health Aide Skills — Highly Proficient

September 2020

Providing care to patients in a home setting

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to Detail — Proficient

November 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work Style: Conscientiousness — Expert

November 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Outside Sales — Expert

November 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Expert

Administrative support professional fit — Proficient June 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Delivery driver — Expert

November 2020

Interpreting instructions or signs and solving problems Full results: Expert

Sales skills — Proficient

August 2021

Influencing and negotiating with customers

Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Warehouse shift leader — Highly Proficient

September 2021

Supervising warehouse staff and maintaining safety and security standards Full results: Highly Proficient

Delivery driver — Highly Proficient

September 2021

Interpreting instructions or signs and solving problems Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Reference

• Kafa Comer 8068 Carbondale Detroit Michigan 48204 313-***-**** adpztr@r.postjobfree.com

• Titus Hites 9001 Burt Rd Detroit Michigan 48228 313-***-**** adpztr@r.postjobfree.com

Contact this candidate