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Software Developer Customer Support

Location:
Cambridge, MA
Posted:
January 21, 2022

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Resume:

WORK EXPERIENCE

Aspen Technology, Bedford MA

May 2018 - Current

Promoted to Software Developer

Helped create a CI-CD pipeline to build and deploy a C# project hosted in GitHub which provided 3rd party UI/ interface between simulator software.

• Worked with the DevOps team to deliver CI-CD pipeline. Wrote batch scripts to facilitate the below CI-CD processes.

• Building C# projects, Automatic Incremental Versioning, Code Scanning, NuGet packaging, deploying NuGet packages to a server.

• Delivered these scripts at an accelerated pace. Projects were made available to the rest of the company for easy access with instant updates for defect fixes via Artifactory Server. Software Developer I - May 2018 – July 2021

Developer managing/fixing defects/providing customer support/enhancements on several Aspen Technology products/components in the .Net Framework. Provided prompt, thorough, excellent customer support on bug fixes and lowered defect count by 40%.

The most noteworthy products/components included:

• Aspen Simulation Workbook – An Excel COM Addin written in C# which allows interfacing between Excel and Aspen Technology’s simulator software.

• CXS - Core C# Component which provides 3rd party UI tools and interfacing between the Excel COM Addin and Simulators.

• Both of the above codebases were large, learned to navigate and use Visual Studio tools to debug and fix issues, both internal and customer facing. Optimized my process using batch scripts to automatically open/ close processes, as well as build projects automatically.

• Navigated relations and communication with developers who worked on Aspen Simulators, and collaborated effectively to provide fixes for issues between Simulator Software (Aspen Plus, HYSYS) and Aspen Simulation Workbook.

Jegannarayanan Sivakasiulaganathan (Jegan)

adpztk@r.postjobfree.com 669-***-**** Linkedin.com/in/jeganulaganathan

EDUCATION

University of Massachusetts Amherst

Computational Mathematics

September 2014 - May 2018

ACHIEVEMENTS

3rd place US Open Piano Competition, Honors Choir at Umass Amherst, Honors Choir trip to Britain, performed with International Choir.

HOBBIES

Guitar, Singing, Coding, Piano, Basketball, Soccer TECHNICAL SKILLS

Core/Experienced:

C# (.Net Framework), TFS, Debugging Tools,

Defect/Code Remediation, OOP, Batch

Scripting, NuGet

Some Experience:

Git, CI-CD, Azure DevOps, Java

Exposure:

Docker, Jenkins, HTML, Javascript, Angular

Dev/Lab Tools: Visual Studio, Visual Studio

Code, Command Line, GitHub

Software Developer with 3 years of experience in C# and the .Net Framework. Seeking involved DevOps and/or Cloud Computing role.



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