Customer Service Care

Sep **** - Current

Misty Mitchell

Professional Summary

Passionate and detail-oriented customer service professional with 20 years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities.

Skills

Exceptional Customer Service

Effective Communication Interpersonal Skills

Dispute Resolution Time Management

Effective Communication Reasonable Deduction, Toubleshooting Quality Assurance. Organizational

Process adherence

Experience

Customer Service Manager

Walmart Supercenter - Wichita Falls, TX

Assist Manager with daily operations in fast-paced retail environment. Supported cashiers by observing customer and cashier interactions, intervening to resolve disputes or provide information as issues arose.

Engaged with customers to understand and resolve issues and answer product questions. Implemented best practices in fostering exceptional customer care support and satisfying customers.

Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.

Played a key role in resolving product pricing discrepancies. My attention to detail reduced the number of pricing errors resulting in more accurate inventory counts thus improving the accuracy of product orders amd shipments. Customer Satisfaction Ratings on our Surveys reflected a rise in overall Possitive Ratings in Customer Satisfaction amd in turn Customer Retention was achieved as was inventory shrinkage due to human error. Both Wal Mart and its Customers saved time and money. Performed administrative functions issuing cash drawer to all "front end"cashiers as well as the "specialty departments"Automotive, Sporting Goods, Garden Center, and Electronics. Performing cash drawer audits. as required by company policy and continuous monitoring each register to ensure the propper cash loads were maintained throughout each cashiers shift.

Consistently monitored amd Serviced 25 self checkout terminals with correct amount of paper curacy and change in a timely manner to ensure the least amount of down time for self checkout lanesthus improving wait times for self checkout customers amd improving 2106 Hayes St, Wichita Falls, TX 76309

Ph: 972-***-****

***********@*****.***

Sep 2018 - Apr 2020

Oct 2016 - Sep 2017

overall customer satisfaction.

Maintained daily reports and accuracy of transactions. Researching any discrepancies found in cash,credit, or gift card transactions. Researching amd resolving those issues while keeping accurate reports of thousands of transactions per day. Generate daily transaction reports per company proceedure. Prepared the bank deposit nightly. Provided additional on the job training and to new team members as well as more seasoned cashiers by answering questions they or their customers had and by leading by example I was able to maintain employee moral and a sense of accomplishment for a job well done.

Cashier

Walmart Supercenter - Wichita Falls, TX

Operated POS cash register, handling an average of [Number] transactions on average daily.

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Kept drawer currency sorted, wrapped, and organized.ssisted non-purchased products to shelves and performed general merchandising functions. Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays..

Increased sales of target items by employing excellent upselling and communication skills. Helped management solve customer concerns with proactive approaches based on retail knowledge.

Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.

Kept drawer currency sorted, wrapped, and organized. Engaged with customers to understand and resolve issues and answer product questions. Implemented best practices in fostering exceptional customer care support and satisfying customers.

Helped resolve product pricing discrepancies.

Ensure the customer was my number one priotity and they felt welcome in our store and in my checkout lane.

Contact Center Agent

The Results Company - Wichita Falls, TX

Managed inbound and outbound calls to respond to inquiries and resolve concerns. Responded to questions and followed up on customer interactions. Processed orders and coordinated delivery schedules to meet customer needs. Provided expert service by communicating information to customers and following up on promises.

Answered calls or emails from customers and assisted with special requests or resolving complaints.

Promoted best practices by identifying opportunities for process improvements and initiatives.

Provided solutions, recommendations, and replacements, using an empathetic approach Mar 2014 - Jan 2016

Dec 2005

May 1982

and demeanor.

Quoted prices for items desired, explain credit terms and collected credit information to qualify customers.

Updated accounts with customers' current personal and purchasing information. Responded to customer questions and complaints and documented consumer communications.

Completed more than [Number] calls per day by following scripts and maintaining good call control.

Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.

Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online. Advised customers about estimated delivery date and described service contracts and warranties.

Barber / Stylist

Knockouts Haircuts for Men - South Beltline rd. Irving, TX Greeted customers and performed individual one on one consultation regarding desired services and haircut styles. I ask open ended questions demonstrating exceptional communication and listening skills as I questioned them to determine the required services and hairstyles they had in mind addressing any issues or problem areas things they do amd do not like about their overall hair condition and current style. Evaluated client scalp conditions to ensure safety in providing hair cutting services and scalp treatments and requirements.

Promoted store hair care products and encouraged add on services such as waxing, hair dye and perm to clients.

Maintained cleanliness and sanitation of work areas and all cutting tools. Used razors and scissors to trim and shape beards, mustaches and neck hairs. Tracked the preferences of regular customers to provide each with the best possible service.

Frequently organized the work station and swept the floor around chairs to keep the shop presentable.

Consistently updated the business' accounts and calendars with new payments and appointments.

Kept instruments such as scissors, combs and clippers clean and sterilized. Maintained current licensure per the state of Texas and abided by its rules for training sterilization disenfection amd desease control proceedures. Education

Cosmetology

The Salon Professional Academy Dallas - Lewisville, TX Currently licensed by the Department of Licensing and Regulation in the state of Texas Cosmetology Operators

High School Diploma

Leonard High School - Leonard, TX

Personal enrichment. : Mathematics, Medical Terminology, Interior Design. Collin County Community College - McKinney, TX

GPA 3.5

Attended Collin Community College evenimg and weekend classes for Personal Enrichment.

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