PIUS ETIMBUK HELEN

080********, 081********

adpzsv@r.postjobfree.com

1B Olaogun Street Itire Ikate Surulere, Lagos.

Profile

Excited to provide excellent customer service to a variety of customers. Strong ability to handle all requests and complaint promptly to help aid customers’ satisfaction and company’s objective and service requests. Excellent at handling high call volumes and resolving issues quickly and with good results.

Key Skills

Experienced in both call center operations and attending to mails

Excellent communication skills

Bilingual in both English, Annag and Yoruba

Skilled at escalation and problem solving

Education

Accountancy

Lagos State Polytechnic Ikorodu campus

HND with exemption letter.

Professional Experience

Customer Service Representative at Consol Limited Oshodi Lagos.

2019- Present

PROJECT HANDLED:

Eko Electricity Distribution Company (EKEDP)

Benin Electricity Distribution Company (BEDC) British American Tobacco (BAT)

Politely handle inbound and outbound inquiry, request and complaints for more than 100 customers

Attending to mails and give feedback by bridging the gap between the customers and the company

Meet or exceed customer satisfaction numbers on a regular basis.

A team lead and trainer.

CARAWAY LTD (Olams/Sanyo) Joint Venture (2019)

POST HELD: PROMOTER

DUTIES:

Visiting religious organization to create awareness of the product

Give customers information about products and services

NESTLE PLC (2018)

POST HELD: PROMOTER

DUTIES:

Visiting malls to create awareness of the product

Attending to customers enquiries

Providing feedback to the organization.

Achievement

Awarded best customer service representative in February 2021 for outstating performance.

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