Marcella Dery

#*** – *** Clarke Road, Coquitlam, B.C. V3J 3Y3 Tel.: 604-***-**** / Email: adpzr7@r.postjobfree.com

Human Resources / Records Benefits Associate / Payroll Clerk

Trusted First Point of Contact Efficient Problem Solver Reliable Data Manager

Highly competent professional with a positive attitude and a focus on excellence. Effectively prioritizes goals and performs under tight deadlines to increase productivity without sacrificing quality. Recognized for handling multiple projects, improving processes, increasing efficiencies, and establishing strong relationships with employees, peers and senior management. Detail-oriented individual with experience in MS Office Suite, Oracle/PeopleSoft and Explorer Manager. Specializing in:

Multi-Union Environment

Employee Inquiries

Administrative Support

Bi-Weekly Audits – Payroll & Benefits

Benefits Enrollment

Records Management

Customer Service

Investigating

Verification / Reconciliation

Position Control

Professional Experience

New Westminster Fire & Rescue Services 2017-Present

New Westminster Fire & Rescue Services is one of the oldest fire departments in the Province. We are dedicated to be on the forefront of technology, fire suppression methods, medical care as well as hazmat and technical rescue. The department's emphasis on diversity, honour, respect and teamwork helps us to achieve our goals. The Public Safety & Prevention Division is dedicated to promoting fire and life safety within the City of New Westminster for residents, business owners and visitors.

Office Assistant / Customer Service / Clerk Typist 2 / Payroll Clerk

I support all members of the NWF&RS Administration; this includes working closely with the Deputy Chief, Assistant Deputy Chiefs, Emergency Support Services and Fire Protection Engineer.

My responsibilities include:

Working with the Senior Systems Analyst to create and implement new in house/SharePoint and Emergency Operations Centre forms. Producing a mock-up, information sheet, drop down lists, and a work flow for the forms. Participating in the testing and following up with changes that are required.

Help with setting up the Emergency Operations Centre at the Anvil Centre for COVID-19 pandemic, creating organization charts, setting up folders in EDMS for all the different city departments, keeping track of all documentation that flowed in and making sure that the documents were being saved in the proper folders.

Researching and documenting internal processes for review and revision

Assisting with the development of new process forms and flow charts

Creating and updating documents in MS Word & Excel

Reviewing and testing TeleStaff and FDM software upgrades and service patches

Entering files into the City’s Electronic Document Management System (EDMS) and

Fire Data Management (FDM) System

Assisting with improving and maintaining the document management system

Liaising with E-Comm 911 to troubleshoot FDM reporting configuration issues

Updating bi-weekly staffing reports and company databases as needed

Assisting bi-weekly payroll and updating all related files for the NWF&RS Department

Assisting with data entry, reception duties and answering a multi-line switchboard

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ROKSTAD POWER / A Member of the Carrilon Group 2016-2017

Rokstad Power provides a full suite of power line construction and maintenance services. Based in Western Canada, Rokstad has operations in strategic locations across Canada and the United States. With more than 600 employees and an extensive fleet of equipment, Rokstad is positioned to meet the growing demand for electricity and the need to rebuild an aging electric power infrastructure. In times of emergency, Rokstad responds to calls from across North America.

Payroll / Benefits Clerk

Supports the Payroll Lead and works closely with People Development and Distribution Services to ensure crew members are paid accurately and on time.

First point of contact for employees with questions regarding any inconsistencies with their pay/benefits which was communicated through email correspondence, phone conversation and in person meetings

Documented discrepancies on time sheets for the Payroll Controller (hours worked/coded not adding up correctly, missing dates & names, equipment not listed, etc.)

Resolved inconsistencies by communicating policies and procedures and referencing various collective agreements

Data entry and reconciliation of hourly timesheets and special payments

Update payroll records with exemptions, insurance coverage, savings deductions, personal information, new hires, transfers, etc.

Resolve payroll discrepancies by collecting and analyzing information and respond to questions or requests for payroll information

Oversee weekly payroll cycle for a small group of employees

Worked with the Distribution Services Commercial Project Manager to create a new electronic time sheet for crew members to use

PROVINCIAL HEALTH SERVICES AUTHORITY 2009-2015

PHSA is the provincial health authority working with the BC Ministry of Health and the five regional health authorities to bring health care closer to where BC residents live, to promote health, manage chronic conditions and reduce the burden of illness.

Employee Records & Benefits Associate

Supported Human Resources and Payroll leaders by resolving records and benefits inconsistencies for over 18,000 public health employees across British Columbia in a multi-union environment. Regularly managed an average of 20 cases weekly, ran bi-weekly/monthly audits and participated in special projects.

First point of contact for employee records and benefits inconsistencies that were communicated through email correspondence, phone conversation and in person meetings

Resolved inconsistencies by communicating policies and procedures and referencing various collective agreements

Completed an average of 20 cases per week on time which required a careful balancing of personalities and procedures while working in a team and independently

Ensured accurate information was submitted to payroll on time by running hundreds of bi-weekly and monthly reports, updated databases and revised entries as needed

Finalized numerous key processes within the Records & Benefits and Payroll departments

Worked collectively in a team with three separate health authorities to amalgamate all policies and procedures into one unified practice

Assisted co-workers who were new to the job on processes and procedures to bring them up to speed

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PROVIDENCE HEALTH CARE 2005-2009

Inspired by the healing ministry of Jesus Christ, Providence Health Care is a Catholic health care community dedicated to meeting the physical, emotional, social and spiritual needs of those served through compassionate care, teaching and research.

Benefits Associate 2007-2009

Supported the Benefits Manager through updating, verifying and correcting employee records on a daily basis. Worked closely with employees, Payroll and Human Resources departments and various external organizations.

Updated employee records upon any changes to employee status such as transferring, leave, change of seniority or termination

Enrolled employees in multiple group benefits organizations

Responsible for correcting any errors found while auditing numerous reports and documents on a daily basis

Assisted employees to investigate any discrepancies in their records and followed up with external organizations such as Pacific Blue Cross or the Pension Corporation

Responsible for creating new position numbers in PeopleSoft database

Human Resources Associate 2005-2007

Supported HR Advisors and Leaders in the hiring, transferring, and terminating of employees in a multi-union environment. PHC employs nearly 6000 employees across 16 sites.

Responsible for creating a new human resources record for new employees which included helping with new hire forms, entering into database and attending New Employee Orientation

Responsible for posting internal jobs, assessing and qualifying applicants, entering the transfer into the database, and ensuring all pertinent documents are sent to the successful candidate

Responsible for communicating policies and procedures to all employees in all levels of employment

Working in a multi-union environment while meeting multiple deadlines under strenuous time constraints required patience and a knack for problem solving

Education

Diploma, Business Administration and Payroll, Barkel Business College, Coquitlam, B.C. 2005

Diploma, Desktop Publishing and Graphic Design, Burnaby College, Burnaby, B.C. 1997

Additional Skills

Technical: Kronos (Payroll Program), Windows Explorer DM Extension (EDMS), FDM, TeleStaff, Tempest, Visio, Explorer Contract Manager (Version 7), SharePoint, Oracle/PeopleSoft, MS Office Suite, Crystal Reports, Syspro, PageMaker, Access, QuarkXpress

Accounting: Bookkeeping, Payroll, Simply Accounting, ACCPAC (A/R, A/P, G/L)

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